Gordon Kiddey | Page 8

Service satisfaction AAA+++ Best service what I received in the past 17 years. To do service on my Kia Sorento I am traveling from Guelph and it's worth to drive 30 min. Why? You Best service what I received in the past 17 years. To do service on my Kia Sorento I am traveling from Guelph and it's worth to drive 30 min. Why? You are respected, staff very friendly all the time, professional, service done on time, I never left without answer on my questions, free car wash, organized car rental when longer service time required. I didn't made mistake when I bought my Kia Sorento in Georgetown and I will continue with service at this dealer ship. More

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New customer I recently moved to Georgetown and decided to have my oil changed at Kia. I was so pleased with the service I received. The staff was very friendly a I recently moved to Georgetown and decided to have my oil changed at Kia. I was so pleased with the service I received. The staff was very friendly and professional. I really enjoyed that my car was reviewed for any recalls and my questions were answered right away and with great detail. When my oil change was complete I was pleasantly surprised to receive a free car wash at a nearby gas station. I felt acknowledged and appreciated. I will continue to bring my car to this Kia!! More

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Another bad experience - 0 for 2 Free snacks and bottled water is very nice but the coffee is 25 cents but if you ask the service guys they will give you a quarter Whats the point of Free snacks and bottled water is very nice but the coffee is 25 cents but if you ask the service guys they will give you a quarter Whats the point of that? WiFi kicks you off at approx 1 hour and I could not get back on despite working flawlessly until then. I've reported this twice already with no real impact. This happened to my phone, laptop and tablet. On to my latest experience. I brought my Sorento in because the seat release on the passenger side gets seized or plain stuck. The first time I brought it in, the mechanic said he fixed it by simply oiling it. I asked if he tested it a few times since it may 2 or 3 tries to get it stuck and he said yes. I respectfully explained that I was skeptical since it was locked up and didn't think a simple spray of lubricant would do the trick. I was assured that was the case and guess what, very next day it got stuck. The service guy said the cable probably needs to be replaced and I made another appointment. When I arrived the service person asked me if they ordered the parts. I replied, "I have no idea". After working on my car for after an hour they asked me to come back because they had to order parts. When I was called to make the appointment, I asked them how long it will take and told 1 hour and an half at the most. Another appointment was made for noon and I got there 10 minutes early. The car did not go into the shop until 12:20. Well I was there for 2 and half hours. Got home and realized that I should have tested the latch while i was there. 2nd try and it was stuck. Then I called the service manager and he asked if I was operating the latch correctly. When I explained that I operated the left and right one the same way he started to understand that this is not user error. I even took a video to showed him the driver side latch operation vs the passenger side To add insult to injury, I noticed a bunch of over spray from some kind of lubricant on my rear seat and floor mat on the side they worked on and they did not have the material put back on properly and the foam was all exposed from the rear seat. Now they want me to bring it back again. I told them that I will leave it with all day so they can take their time and fix it. fingers crossed that this fixes it. needless to say that i gave the local dealership another chance and i think this is my last time going there. More

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Service Nice people Gord is friendly and helpful. Service was completed quickly and Gord explained my car problems to me before servicing . The only thing wro Nice people Gord is friendly and helpful. Service was completed quickly and Gord explained my car problems to me before servicing . The only thing wrong is having a 25 word min. More

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Service An excellent dealership. The service department is by far the best I have ever been to. They are fast, courteous, reliable and friendly. I recently sw An excellent dealership. The service department is by far the best I have ever been to. They are fast, courteous, reliable and friendly. I recently switched to this dealership because of the poor service I received elsewhere - the best move I ever made! More

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Excellent Service The employees are very knowledgeable are helpful, I was very impressed by the mechanic Mr. B. Dogra, he is very conscientious and the inspection he di The employees are very knowledgeable are helpful, I was very impressed by the mechanic Mr. B. Dogra, he is very conscientious and the inspection he did on my car was very thorough, I would certainly have no hesitation in recommending him to anyone. More

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Great overall experience Gordon was a professional and a very friendly person to deal with, he immediately understood the urgency of my case and help me solve my car's problem Gordon was a professional and a very friendly person to deal with, he immediately understood the urgency of my case and help me solve my car's problem really fast More

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Helpful and professional The service was great, done on time and done correctly as far as I can tell. Gordon has also been similarly well-informed and helpful with other servi The service was great, done on time and done correctly as far as I can tell. Gordon has also been similarly well-informed and helpful with other service matters. More

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feeling very satisfied My car was due for a #4 service (the big one, and would have left me without a car for several hours) Kia provided me with a rental, they even drove m My car was due for a #4 service (the big one, and would have left me without a car for several hours) Kia provided me with a rental, they even drove me to enterprise. Enterprise was great too! Gord, was VERY professional and answered all my questions. Thanks Gord, you were awesome. More

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Great service I have had nothing short of excellent service from kia Georgetown. Always pleasant and accommodating. I was late for my appointment and they were ab I have had nothing short of excellent service from kia Georgetown. Always pleasant and accommodating. I was late for my appointment and they were able to still take my car and get it done within the allotted time. More

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