Dealership Experience
6 yrs, 3 mos
Industry Experience
25 yrs, 3 mos
Languages Spoken
Spanish
56 Reviews
Write a Review56 Reviews of Genaro Rosario
May 24, 2024
Our experience with them was bad. Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouT Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouTube our car and that’s when we realized we had to turn the features on. Joshua sat there talking to his coworkers. Mr. Finn signed me up for policies I didn't want. I told Mr. Finn and later Mr. Kraiza and then Mr.Rosario to cancel these policies since I am covered by my insurance . Nothing was sent so I had to cancel them myself and I included the dealership. I have asked Glen Toyota to show me what paperwork they sent to cancel these policies, I have as yet to receive anything except the emails I sent myself. I kept trying to settle this matter by going up the chain in command where I spoke to Mr. Rosario, one of the heads of the sales department. And more issues came, I asked for the transparency of my registration and other filing fees . And I got the answer, we are not here to take your money by Mr. Rosario. In this dealership , 2 of the 3 men I dealt raised their voices to me, when I asked for transparency of expenses. I was told they would send confirmation of their efforts to cancel these policies and nothing was send . And in the end, I also got a state inspection dated May 16, 2024 , six days prior to the date I received it May 22, 2024. I couldn’t get an inspection appointment till the 3rd of soon, so I unfortunately have to drive with an expired inspection sticker. I have included their overall manager Mr. Raland and I have yet to hear from him. More
Other Employees Tagged: Michael Finn, John Kraiza, Joshua Miranda
May 19, 2024
Everyone was incredibly friendly and willing to help. We will be back for more purchases in the future. We will be back for more purchases in the future. More
Other Employees Tagged: Michael Finn, Jayson Mota-Herrera
April 23, 2024
Good service especially Hispanic gay very nice and cordially, respectful . En herbal very nice costumer service cordially, respectful . En herbal very nice costumer service More
Other Employees Tagged: Jorge Prado, Freddy Padilla
October 20, 2023
Excellent customer service! Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this Geremy Rosario did a fantastic job explaining the financial and all the questions related to the vehicle. Highly recommend this dealership and this is my second lease at this dealership. More
Other Employees Tagged: Michael Finn, Geremy Rosario
September 29, 2023
Great show room, everyone was nice and helpful. Also explain everything love my new vehicle. Also explain everything love my new vehicle. More
Other Employees Tagged: Michael Finn, John Kraiza, Bob Baran, Joe Esposito, Darluis Cruz
August 25, 2023
The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More
Other Employees Tagged: John Kraiza, Joe Esposito, Jason Forkins, Bruce Rosales, Paul Cimillo, William Hughes, Freddy Padilla, Kelsey Cimillo , Juan Cordon
August 11, 2023
Everyone super helpful and goes out of their way to help. One guy even asked if I was ok with the vending machine! One guy even asked if I was ok with the vending machine! More
Other Employees Tagged: Jason Forkins, Bruce Rosales, William Hughes
July 10, 2023
Awesome place to do business! Will recommend all friends and family! Very knowledgeable and patient Will recommend all friends and family! Very knowledgeable and patient More
Other Employees Tagged: Michael Finn, John Kraiza, Bob Baran, Joe Esposito, Bruce Rosales, Javier Flores
April 27, 2023
The service department was run very efficiently. Waiting time was reasonable, they frequently updated the progress. Waiting time was reasonable, they frequently updated the progress. More
Other Employees Tagged: Freddy Padilla
April 17, 2023
Excellent, professional. Very friendly, and concerned about the owner and the vehicle. Thanks Glen and Bruce. Very friendly, and concerned about the owner and the vehicle. Thanks Glen and Bruce. More
Other Employees Tagged: Jason Forkins, Bruce Rosales, William Hughes, Freddy Padilla