Freddy Padilla

It's a shame I have to rate the dealership where I bought my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, you start seeing lack luster performance, incompetence and and more just to name a few. I've had a vibration for almost 8 months if not more and they can't resolve it. One starts arguing with me so they won't do the job, he even mentioned I declined something months back which has nothing to do with the issue but happy to say I declined some service. So people please pay attention to your paperwork as I finally did on my last visit. I was out the door but looking at the paperwork only to notice, you guessed it, it said I declined something. When I confronted him, oh well it's nothing we just didn't do the work so we put it as declined!!! He actually told me that when an hour ago, same advisor was arguing with me about declining *ish. Needless to say he wasn't happy I made him change it. Apparently they are happy to sell you a car but will deny diagnosing your vehicle because the vibration is at 60mph+. I'm glad I've documented the whole process, it's about time I got the BBB, attorney/ advocate involved. Their big excuse, we can't recreate the issue, YEAH HOW WOULD YOU When U CLAIM YOU CANT GO ABOVE 60MPH. They've had ample opportunities to diagnose and fix the car but won't. SHAME ON YOU!!! More

by keana6 Verified Customer Verified Customer

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dealer got my service done in a timely manner and all employees were very polite and kind employees were very polite and kind More

by ismailikelly Verified Customer Verified Customer

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Very courteous service upon arrival. Clean and spacious waiting area quick service and reasonable prices Clean and spacious waiting area quick service and reasonable prices More

by klean Verified Customer Verified Customer

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Excellent service. Padilla carefully explain to me the condition of my car after inspection and what might need to take care of in the future. Padilla carefully explain to me the condition of my car after inspection and what might need to take care of in the future. More

by Benjamin Verified Customer Verified Customer

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Kelsey was fantastic and i was out within 45 minutes. They even washed and vacumed the car!!! They even washed and vacumed the car!!! More

by jscambio Verified Customer Verified Customer

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Always great to deal with. Friendly and knowledgeable. No surprises. They keep you informed of the problem, the cost, and how long it will take. Friendly and knowledgeable. No surprises. They keep you informed of the problem, the cost, and how long it will take. More

by RFELTON801 Verified Customer Verified Customer

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I don’t like the deception and you lie me. When I did the contract. When I did the contract. More

by jose_cape Verified Customer Verified Customer

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Muy bueno muy amable las personas y los mejores precios del mercado les invito a que venga y se lleven su auto del mercado les invito a que venga y se lleven su auto More

by madelinegarcia141 Verified Customer Verified Customer

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My overall experience with the service department is excellent. I am always confident with the work. I appreciate being updated directly from the mechanic. I found him to be thorough, and complete ver excellent. I am always confident with the work. I appreciate being updated directly from the mechanic. I found him to be thorough, and complete very informative. The lady needs to be more personable. I left feeling like I interrupted her day. I always recommend this service department to my friends and family members who own Toyota vehicles. More

by selinagbrown Verified Customer Verified Customer

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I was cursed by employee and treated unprofessionally from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience from the minute I stepped into the service center. Staff was already angry and bad mouthing others upon my arrival horrible first time experience More

by ericarnyc Verified Customer Verified Customer

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