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Eduardo Castillo
Eduardo Castillo at Glen Toyota
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Eduardo Castillo

Service - Business Development Representative

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.4
24 Reviews

Languages Spoken

English English

Spanish Spanish

4.4

24 Reviews

Write a Review

24 Reviews of Eduardo Castillo

May 11, 2024

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Employee Rating

It's a shame I have to rate the dealership where I bought my car so badly!!! Thanks to the workers!!! The first year and a half or so was good as it was just mostly oil changes. The minute issues creep up, y More

by keana6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Cimillo, William Hughes, Freddy Padilla, Joe Croce

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May 14, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can discuss the issue you have. I am sure that there is no way that all 5 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

May 03, 2024

Dealership Rating
Employee Rating

Kelsey was fantastic and i was out within 45 minutes. They even washed and vacumed the car!!! More

by jscambio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin, Joe Croce

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

May 01, 2024

Dealership Rating
Employee Rating

I don’t like the deception and you lie me. When I did the contract. More

by jose_cape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Finn, William Hughes, Freddy Padilla, Nicholas Marin

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May 08, 2024

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact me at Genaro Rosario Grosario@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 29, 2024

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Employee Rating

excellent service very professional and friendly provided me with all the services that I needed in a timely manner and fashion More

by cesaragomez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Kelsey Cimillo

Helpful
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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 23, 2024

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Employee Rating

I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

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May 08, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

April 16, 2024

Dealership Rating
Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities More

by BENIMOFF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

Helpful
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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 12, 2024

Dealership Rating
Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

Helpful
Report | Print
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 09, 2024

Dealership Rating
Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

Helpful
Report | Print
Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

Dealership Rating
Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

Helpful
Report | Print
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 30, 2024

Dealership Rating
Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend More

by tiffmatt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Kelsey Cimillo, Nicholas Marin

Helpful
Report | Print
Apr 10, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

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