Eric Cooper
Eric Cooper at Jim Norton Toyota Tulsa
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Eric Cooper | Page 3

Service Director

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Eric Cooper

February 28, 2024

Dealership Rating
Employee Rating

They have always been very polite & they sent a video of my tires cause they wanted a all points check on my car I also was given a call when it was done & they also put it thru a car was I will definitely More

by BETTYHEDRICK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 28, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Betty! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

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They gave me a great experience in that they did a fine job on my oil change and did it in a reasonable amount of time More

by DAVEANDERSON8
Service Price Transparency
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Recommend Dealer
Yes
Feb 27, 2024

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Dave! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

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Employee Rating

I was very pleased with my visit. I was surprised at how fast I was taken care of. I just had oil change and tire rotation but I've never had this done in such a timely manner 👍👍 More

by DONJRYAN67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Farrell

Feb 22, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

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Great helpful and help remind me for maintenance services, the price is right, and help check the upcoming repairs need More

by CHERMEVUE
Service Price Transparency
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Recommend Dealer
Yes
Feb 20, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

Dealership Rating
Employee Rating

David is one of the best service representatives. He is knowledgeable about the vehicles I have serviced. He is friendly and helpful. More

by rhardy1557
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

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Excellent customer service and minimal wait time, will use JN for all my vehicle services More

by PCURRIN1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

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Employee Rating

The service for basic maintenance, oil changes and tire changes, was always around an hour. On this visit the aforementioned services took around 30-minutes. The maintenance at Norton Toyota has only gotte More

by frankherrod69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2024

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

February 12, 2024

Dealership Rating
Employee Rating

Hunter was very professional and personable, regarding what work I needed to have done to my van. He kept me up to date with texts and explained things thoroughly. More

by rehoil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeb Freter , Hunter Allen

Feb 13, 2024

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hunter was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2023

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Employee Rating

Virginia was absolutely THE BEST person to work with! We loved our experience! Virginia kept us informed about the process and represented Jim Norton in the most professional manner possible. Because More

by kpmarks
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Neng Yang , Virginia Fuenmayor

May 30, 2023

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

November 19, 2021

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Employee Rating

I service my two toyotas at Jim Norton Toyota Tulsa and everytime they have been very helpful and courteous and done a excellent service work. More

by carlosh1514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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