Duncan McPhail
Duncan McPhail at Crest Volvo Cars

Duncan McPhail

General Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
114 Reviews

Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.

Dealership Experience

27 yrs, 10 mos

Industry Experience

30 yrs, 2 mos

Languages Spoken

English English

4.9

114 Reviews

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114 Reviews of Duncan McPhail

March 30, 2026

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Absolutely outstanding experience. Barry Pinlac is our go to rep and he is a BIG reason we keep coming back! This is our 7th Volvo from Crest and this was the best experience we've h More

by Centera4040
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Yes
Mar 31, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled this was your best experience yet after seven vehicles with us. Barry, Skye, and Tyler will be delighted to hear your kind words. Your continued trust and loyalty mean everything to our Crest Volvo Cars family!

March 21, 2026

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Crest Volvo, Brandon Bowen and Duncan McPhail (GM) delivered the Crest experience. Excellent communication and easy, flawless sales process. Wife loves her new 2026 XC90. Crest is the best. More

by Kevin H.
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Yes
Mar 26, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us at Crest Volvo Cars. We're thrilled that Brandon and Duncan delivered exceptional service and made the process seamless for you. It's great to hear your wife is loving her new 2026 XC90! We appreciate your kind words and trust.

Mar 26, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that your wife loves her new 2026 XC90 and that Brandon and Duncan provided excellent service. We appreciate you sharing your positive experience and look forward to serving you again.

March 15, 2026

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Brandon Bowen was extremely professional and knowledgeable. We will be recommending him to others that we know.. More

by SMITHBOYSMOM
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Yes
Mar 20, 2026

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It means so much to know that you found the service both professional and helpful. Having knowledgeable staff who can guide you through your automotive needs is something we take great pride in at Crest Volvo Cars. Your willingness to share recommendations with others speaks volumes about the positive impact of your visit. Thank you for taking the time to share your experience with us.

March 08, 2026

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Friendly, professional, and very competitive pricing. Also the physical space of the dealership is very nice. More

by COSSETTE
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna, Greg Bryan

Mar 13, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. Your comments about our team being welcoming and knowledgeable really mean a lot to us. We're delighted that you found our pricing to be competitive and that you appreciated the atmosphere of our showroom. Your positive feedback encourages us to continue providing excellent service to all our customers.

January 05, 2026

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Im always Iffy about dealership because I've been sold a lemon before. They guaranteed me they sold reputable cars at Crest; so, I do look forward to that. If so,- that earns my trust and that guarante More

by joaquine9
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Yes

Other Employees Tagged: Nash Abir, Sam Hilou

Jan 07, 2026

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our team. Your understanding of the importance of trust in business relationships resonates deeply with our values at Crest Volvo Cars. We share your commitment to building lasting partnerships based on reliability and quality service. It's wonderful that Sam provided you with the attentive care you deserved throughout your visit. Your confidence in our commitment to offering dependable vehicles means everything to us, and we look forward to earning that trust through our continued dedication to excellence in the years ahead.

December 01, 2025

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Crest had always been great to work with. Service and car sales has been a pleasure to work with. More

by Mightymizzou
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Yes
Dec 04, 2025

Crest Volvo Cars responded

We sincerely value your continued trust in our team. It means so much to hear that working with us has consistently been a positive experience for you. We're delighted that both our service department and sales team have made your interactions enjoyable and seamless. Your loyalty and confidence in Crest Volvo Cars truly motivate us to maintain the high standards you've come to expect. Thank you for taking the time to share your experience.

October 17, 2025

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Excellent care and communicative service! Lyn Ford is the absolute very best! It’s not a coincidence that we’re loyal Volvo clients! More

by arhee10
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Yes
Oct 22, 2025

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about receiving excellent care and communicative service truly mean the world to us. We're delighted that you feel so well taken care of, and it brings us great joy to know that this exceptional service has contributed to your loyalty as a Volvo client. At Crest Volvo Cars, we strive to provide outstanding experiences for every customer, and your feedback confirms that we're meeting that goal. Thank you for choosing us and for taking the time to share your positive experience.

October 08, 2025

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We had a great experience working with Mike Stock! Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very suppor More

by Ali
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Yes
Oct 13, 2025

Crest Volvo Cars responded

We are ecstatic to hear about your wonderful experience with our team! It's fantastic to know that you had such great service and chose to return to us for another vehicle purchase. We're thrilled that you found our support so helpful and appreciated the clear communication throughout your decision-making process. Having customers like you who value thorough explanations and informed choices makes our work truly rewarding. Your kind words about our staff and the dealership mean everything to us. We're honored that you continue to trust Crest Volvo Cars for your automotive needs, and we look forward to serving you for many years to come!

September 27, 2025

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The team at Crest Volvo Service is excellent and I will not take my vehicle anywhere else. More

by JENNI.DENSON
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Yes
Sep 29, 2025

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our service team. Your loyalty means everything to us, and we are thrilled that the quality of care you received has earned your continued trust. Knowing that you consider Crest Volvo Cars your go-to choice for vehicle service truly makes our day. We look forward to continuing to provide you with the outstanding service you deserve.

September 11, 2025

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The service director and the dealership principal saved the day. Huge thanks to Mr. Duncan. More

by MONIQUE.PRITCHARD
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman

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