Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.
Read moreDealership Experience
27 yrs, 11 mos
Industry Experience
30 yrs, 3 mos
Languages Spoken
English
123 Reviews
Write a Review123 Reviews of Duncan McPhail
January 07, 2018
Great experience on our purchase I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal I had purchased a 2017 xc60 last year. It was not the right vehicle for me. Looked at the 2018 xc60 T6 and worked with Renato to build a great deal in our trade. He was knowledgeable and professional. A pleasure to work with. More
Other Employees Tagged: Renato Bonilla-Montes, Curt Mills
December 29, 2017
Used truck sale Douglas was an absolute joy to work with, no high pressure sales, very friendly and helpful. I was not looking forward to buying a vehicle but Douglas Douglas was an absolute joy to work with, no high pressure sales, very friendly and helpful. I was not looking forward to buying a vehicle but Douglas made the experience nice, I would suggest to anyone reading this that you look him up and ask him to help you out, I'm sure he will be able to assist you and make your trip worth your while. More
Other Employees Tagged: Douglas Aaron, Curt Mills
December 18, 2017
quality service Alycia and Duncan were very knowledgeable, courteous and accommodating. My experience there was pleasant and professional. I would certainly recomm Alycia and Duncan were very knowledgeable, courteous and accommodating. My experience there was pleasant and professional. I would certainly recommend them to anyone looking for a new car! More
Other Employees Tagged: Alycia Johnson
December 13, 2017
Great dealership easy to work with and fair sales department was great easy to work with their pricing and very professional. One of the main reasons I purchased my vehicle at Crest Volvo it’s sales department was great easy to work with their pricing and very professional. One of the main reasons I purchased my vehicle at Crest Volvo it’s because of the service. The reason I come back because of great service and Great sales experience. Can’t get any Better. If it’s not broken don’t try to fix it. If crest Volvo continues the way they operate now in sales and service they will be very successful. More
Other Employees Tagged: Billy Delgado, Service John kinehart
November 25, 2017
Knowledgable sales people We had the Alycia. She was the most knowledgeable sales person I have ever had and I buy a new car every two years. She was able to discuss all feat We had the Alycia. She was the most knowledgeable sales person I have ever had and I buy a new car every two years. She was able to discuss all features of the car and even press buttons while speaking without looking at what she was pressing. Very impressive! The dealership looks very old inside and not very luxurious but the overall service was good. Update to the review: Went back to take delivery and the car had not been cleaned (dirt i pointed out during the purchase process was not taken care of, interior had sticky stuff and unwiped spray dots all over the leather etc...) The car was also not filled with gas. I tried talking to the sales manager and he was not interested and told me he was busy for the last 3 days and did not offer to get involved to help. Selwyn came to the rescue! I went back the next day to try to take delivery again, Selwyn had gotten the car prepped properly for delivery and did a great job cleaning up after Alycia. One of the repairs they were supposed to make (fix a door ding) was fixed with the wrong color paint. The poor salesperson could not get any help from his sales management so we ended up working with the General Manager Duncan who was very professional and courteous and handled things properly. Duncan assured me he would get this fixed correctly and left a great impression with me that he would and could handle it. THANK YOU DUNCAN! More
Other Employees Tagged: Jeremy Hernandez, Alycia Johnson, Selwyn
November 24, 2017
Quick simple deal done right I had a trade they gave me exactly what it was worth. The offered a lease that saved me money. The staff was professional and friendly. Super efficien I had a trade they gave me exactly what it was worth. The offered a lease that saved me money. The staff was professional and friendly. Super efficient team More
Other Employees Tagged: Billy Delgado, John Moreno, Douglass Robbins
November 14, 2017
Outstanding Sales Experience Alycia Johnson did an awesome job with our purchase of a new car. She provided an outstanding experience and all groups we worked with were outstandi Alycia Johnson did an awesome job with our purchase of a new car. She provided an outstanding experience and all groups we worked with were outstanding. We will be back. More
Other Employees Tagged: Alycia Johnson
November 08, 2017
Great service/ Great cars! I just purchased a used vehicle at Volvo of Plano. From the moment I stepped onto the premises until the purchase was complete, the staff were very p I just purchased a used vehicle at Volvo of Plano. From the moment I stepped onto the premises until the purchase was complete, the staff were very professional and courteous in every way. They may buying a car not the typical drag but made the experience very pleasant. I would highly recommend them for your next new or used car purchase! More
Other Employees Tagged: Barry Pinlac , Jeremy Hernandez, John Moreno, Chris Pate
October 26, 2017
Easy and Friendly purchase experience From the time I contacted Crest via the internet and Davius (internet sales) contacted me back the experience was quick and easy. Darius was very resp From the time I contacted Crest via the internet and Davius (internet sales) contacted me back the experience was quick and easy. Darius was very responsive with price information and other details. Once we agreed on a price and options, it was very easy to come into the dealership and complete the deal. Everyone was very courteous and appreciated our business. Curt n finance was great as well and worked with us in our favor on a warranty purchase issue. More
Other Employees Tagged: Davius Blackshire, Curt Mills
October 26, 2017
Crest Volvo is the total car buying experience!! Words cannot express how easy and convenient this car buying experience was for me! Alycia was the icing on the cake, she is AMAZING!! Alycia is not o Words cannot express how easy and convenient this car buying experience was for me! Alycia was the icing on the cake, she is AMAZING!! Alycia is not only well versed and knowledgeable about the products she sells, she drives a Volvo!! Knowing that my sales person drives a Volvo, speaks volumes!! The dealership did EVERYTHING except roll out the red carpet for me!! I am a Volvo driver for life!! Thanks Crest Volvo and Alycia, for making this a TOTAL BUYING EXPERIENCE!! More
Other Employees Tagged: Jeremy Hernandez, Alycia Johnson, John Moreno, Chris Pate
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