Darcy Burrell

I am very disappointed with my recent service experience. I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, bu I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, but immediately after picking up my car I noticed a new popping noise from the suspension — an issue that wasn’t present before. This began a long chain of problems: • The car had to be returned multiple times. • The dealership damaged my brake line during a repair. • The CV axle was also damaged in the process, and instead of being replaced with a Volkswagen OEM part, the dealership installed a budget aftermarket part (NAPA) without informing me. • That part later failed, requiring the foreman to step in and finally replace it with a proper OEM part. • Ultimately, I was without my car for an extended period, relying on loaners, while issues caused by the shop were corrected. While the service advisors communicated politely and the dealership covered the repair costs, the quality of workmanship, lack of proper inspection before releasing the vehicle, and the decision to install non-OEM parts without my knowledge or consent are unacceptable — especially from a Volkswagen dealership. At the end of this process, I expressed my desire to discuss the situation with the General Manager. I was told I would receive a call, but I have yet to hear from them. This lack of follow-through has further eroded my confidence in this dealership’s accountability. I have always brought my vehicle here for service and would prefer to continue doing so, but this experience has caused me to lose confidence in the shop’s standards and oversight. I hope Volkswagen Canada reviews this situation carefully, as customers should be able to trust that their vehicle will be repaired correctly with genuine parts the first time. More

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NavPreet was very professional and also very helpful while I was choosing my new vehicle. Her knowledge of each vehicle that I asked about was exemplary. while I was choosing my new vehicle. Her knowledge of each vehicle that I asked about was exemplary. More

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Always a fun, smooth, and easy experience when dealing with Paige and Madison. The #1 place to shop in the GP region! with Paige and Madison. The #1 place to shop in the GP region! More

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Grande Prairie VW staff were great to deal with. Everything was explained very well and they truly go above and beyond to make you feel comfortable and looked after during what can be a stressful t Everything was explained very well and they truly go above and beyond to make you feel comfortable and looked after during what can be a stressful time. Thank you! More

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The service department has worked very hard at trying to fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is unfortunate that this dealership gets the brunt of the fault that was caused by Volkswagen and their inability to fix my brand new Atlas after a year and a half of driving a defective car. More

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I had a great experience, with GP Volkswagen I would recommend everyone to buy a vehicle here recommend everyone to buy a vehicle here More

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Best sales rep ever, very down to earth and nice person! Good job Sarah! It was fun dealing with you, thanks for making my car buying experience absolutely amazing! Good job Sarah! It was fun dealing with you, thanks for making my car buying experience absolutely amazing! More

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Id never had a issue with gp vw . Was always good service . And i keep going back to get my car serviced theyre each oil change Was always good service . And i keep going back to get my car serviced theyre each oil change More

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Love coming here. Have purchased two vehicles here now and both experiences have been pleasant. The staff are friendly and knowledgeable and the actual dealership atmo Have purchased two vehicles here now and both experiences have been pleasant. The staff are friendly and knowledgeable and the actual dealership atmosphere is welcoming. Will be back again! More

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All the staff was soo helpful and really nice to talk to, i had the pleasure to work with Manpreet Bhatti and she was so nice and helpful. My dad don’t speak English that well and she took extra time explai i had the pleasure to work with Manpreet Bhatti and she was so nice and helpful. My dad don’t speak English that well and she took extra time explaining everything to him. I would recommend everyone who is going there to get her help. More

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