Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 81

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

December 18, 2022

Dealership Rating
Employee Rating

Terrible service…employees tells you one thing over the phone months prior to coming for service stating a loaner will be for you and when you get there no loaner and they make you wait for hours More

by CAVERY-LEWISS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2022

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 18, 2022

Dealership Rating
Employee Rating

It's good! The service is now a under review and the the first answer stand's it's good! More

by KENNETHROGERS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 18, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Kenneth. We're glad to hear we delivered such a great experience!

December 17, 2022

Dealership Rating
Employee Rating

The service center treated me as though I didn’t exist. The lied to me and changed the service charge three times. More

by tonygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 21, 2022

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 08, 2023

tonygo responded

still haven't received a follow up

Feb 23, 2023

tonygo responded

2-23-23,still no response

Feb 23, 2023

tonygo responded

I received my response today from their service director TJ who could not have been more responsive. He voiced his sincerest regrets over my most recent experience and gave his assurances that this would not occur again. I believe him because as I stated previously I had very positive service in the past. I will now reschedule my follow up maintenance with them and hope to continue to provide a similar positive review as I have done so in the past. Thank you TJ

December 17, 2022

Dealership Rating
Employee Rating

Good service and friendly people. Very busy location though so plan a couple months ahead. More

by rich.pagliaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience, Rich! We sincerely value your business and look forward to your next visit.

December 17, 2022

Dealership Rating
Employee Rating

It went quite well. I waited longer than expected. It was ok. Will see ok More

by JOANNROBINSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2022

Family Hyundai responded

We appreciate your business, Joann, and our entire dealership team looks forward to serving you for all of your automotive needs.

December 17, 2022

Dealership Rating
Employee Rating

I took my car in for a recall and oil change. After having to wait 4 months each time for an appointment. My car came back with a unbelievable sound. Something is absolutely wrong. I have to take More

by irisgustavson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 21, 2022

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Iris, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 17, 2022

Dealership Rating
Employee Rating

Family Hyundai is the best car dealer I have ever used! I have all my service done there because I know the job will get done perfectly! I wouldn’t go anywhere else and will definitely make my next purchas More

by Mimiof9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Dec 18, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 17, 2022

Dealership Rating
Employee Rating

Although service is great, Collin particularly, It takes forever to get an appointment. I needed service and was told it would be two months! I took my car to Fullers. For people who work full time, hours More

by AMND7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2022

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 17, 2022

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Employee Rating

Tried to make an appt for oil change and it was a 2 month wait, unfortunate More

by Twiggs1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Jason Lechowicz , Tom Salin

Dec 18, 2022

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 16, 2022

Dealership Rating
Employee Rating

Great service quick and good on service time no pressure at all thank your guys!! More

by THEJAM21964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Casey

Dec 17, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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