Nice people to do business with.
Friendly staff that want to get you the best deal.
Friendly staff that want to get you the best deal.
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by pravonna4
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2022 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
Had to wait too long for an appointment I don’t need my
car to have any issues because of a lack of people in your shop
car to have any issues because of a lack of people in your shop
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by slickrick4049
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2022 -
Family Hyundai responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Colin is extremely professional and incredibly helpful.
He always goes the extra mile to ensure each customer receives top notch care.
He always goes the extra mile to ensure each customer receives top notch care.
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by cie21alford1
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2022 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our team and don't hesitate to let us know if we can be of further assistance.
I came on Saturday Dec 17th for an oil change.
I was there pass closing apt was at 1:30 pm cst. They did not give me the inspection sheet, so therefore, they did not inspect my car. I honestly don
I was there pass closing apt was at 1:30 pm cst. They did not give me the inspection sheet, so therefore, they did not inspect my car. I honestly don’t know if they did my oil change. This whole experience has given me trust issues, and that’s not a good feeling to have at all especially when your car care is in the hands of someone else. I came with no lights on my dashboard I left with the airbag light on. I had to wait til Monday to call in to talk to service manager Eric to inform him of my experience and the light that should of never been on just by going an oil change. He had an disposition as if he could careless ask when I could come in for them to take a look. I work Monday through Friday, this was an very inconvenience I told him Thursday Dec 22nd is my late day, I could come in before work. I get there’s never no one ever to greet you and this is not the first time, every time I come have to stand and look and wait for someone to acknowledge me. Never did Eric come out to address me, no one apologized for their tech doing an half job on my car for the inconvenience nothing. I have to be at work at 11am cst I stressed that got there a 5 mins after 9 am cst did not leave until 30 mins before I have to be at work, I don’t work in Tinley Park no where near it and I want corporate number I do not care for the lack of professionalism. I don’t say much but this time was just unacceptable!
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by KANINA.R.STINSON
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2022 -
Family Hyundai responded
Kanina, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
They are extraordinary and very professional with the
customer care in mind and top priority.
customer care in mind and top priority.
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by Mauricemontgomery14
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2022 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Maurice, and it's great to hear about your excellent experience here at Family Hyundai.
Service rep was very helpful and friendly.
I will continue to service my car there
I will continue to service my car there
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by Firemanbob77
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2022 -
Family Hyundai responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!
The people and the service throughout the years have been
stellar. Thank you for everything.
stellar. Thank you for everything.
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by rmoreno7815
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin
Dec 20, 2022 -
Family Hyundai responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
Colin was amazing and service was fast & time managed.
It was very busy but I was out in 1-1/2hrs.
It was very busy but I was out in 1-1/2hrs.
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by mshigg1
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2022 -
Family Hyundai responded
Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!
I always receive the best quick and easy service when I
come here. Everyone is always polite
come here. Everyone is always polite
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by VERECIACOUSIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin
Dec 20, 2022 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They always treat me like family and they take excellent
care of me and my car.😃
care of me and my car.😃
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by duncanm65
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2022 -
Family Hyundai responded
Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
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