I paid over 1300 to get car fixed...still not riding
right. Brakes sqieeking, car still.vibrating when excellerating
Pulls to right when excellerating also. Very disappointed. Headlights worked whe
right. Brakes sqieeking, car still.vibrating when excellerating
Pulls to right when excellerating also. Very disappointed. Headlights worked when took in. Now left light out
.was told additional 300 to replace. Not happy
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by MADT8
Verified Customer
Verified Customer
Jan 26, 2021 -
Family Hyundai responded
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.
I never had a problem with anyone at the dealership
there. Whenever I have an issue with my car, they try to get it fixed and done as soon as they can.
there. Whenever I have an issue with my car, they try to get it fixed and done as soon as they can.
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by DIANKA2373
Verified Customer
Verified Customer
Jan 08, 2021 -
Family Hyundai responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!
Colin was polite, thorough, and efficient. He explained
what was recommended for the SUV and that he would call when service was complete. True to his word, he called 2 hours later.
what was recommended for the SUV and that he would call when service was complete. True to his word, he called 2 hours later.
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by CBROADWELL
Verified Customer
Verified Customer
Jan 08, 2021 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to sharing your compliments with Colin, and our team! Thank you for your business!
the young man was very unkind and in a hurry he acted
like he did not want to wait on me he act like my questions annoyed him.
Service is good most of the time but this time it was not
like he did not want to wait on me he act like my questions annoyed him.
Service is good most of the time but this time it was not
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by geribradley
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Holder
Jan 07, 2021 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. We're sorry to hear that your recent visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.
Great service from Family Hyundai and Colin and the
service team! I've been bringing my '16 Elantra in for service for the last 5 years and have always received prompt and honest service.
service team! I've been bringing my '16 Elantra in for service for the last 5 years and have always received prompt and honest service.
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by NDW5332
Verified Customer
Verified Customer
Jan 06, 2021 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Colin here at Family Hyundai.
Thank you for your continued excellent vehicle service
and customer support. I will continue to use this location for all of my 2020 Sonata needs.
and customer support. I will continue to use this location for all of my 2020 Sonata needs.
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by driggi20
Verified Customer
Verified Customer
Jan 06, 2021 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our service team, and don't hesitate to let us know if we can be of further assistance with your 2020 Sonata.
I was very pleased with Colin.... but not so much with
the news I got as I believe they should have told me when I got my oil changed a couple of months ago
the news I got as I believe they should have told me when I got my oil changed a couple of months ago
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by D.JONES13623
Verified Customer
Verified Customer
Other Employees Tagged:
Larry Edwards
Jan 05, 2021 -
Family Hyundai responded
Hello,
Thank you for taking the time to submit a review. We are so glad Colin could assist you with your repair. We truly appreciate your business. We apologize, however, for the lack of communication on your previous visit. If you would like to further discuss your concerns, feel free to contact us at your convenience.
Great service, knowledgeable technician, addressed my
concerns. Was kept informed of process. Friendly service writer. Was able to get vehicle in timely manner and when promised.
concerns. Was kept informed of process. Friendly service writer. Was able to get vehicle in timely manner and when promised.
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by s_wosinski
Verified Customer
Verified Customer
Dec 31, 2020 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Family Hyundai continues to provide a comfortable way to
serve their customers. Prompt and courteous equals peace of of mind for the end user. Thanks
serve their customers. Prompt and courteous equals peace of of mind for the end user. Thanks
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by BIGHOMIE0720
Verified Customer
Verified Customer
Dec 29, 2020 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
Came in for a recall repair and the staff at this dealer
was great. I was in and out in less than an hour. Yay!
was great. I was in and out in less than an hour. Yay!
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by leflar
Verified Customer
Verified Customer
Dec 29, 2020 -
Family Hyundai responded
Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!