Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 152

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

June 13, 2021

Dealership Rating
Employee Rating

Family Hyundai service department has been consistently excellent in providing quality service and maintenance of our vehicles for over 10 years, and would give them the highest recommendation. More

by RICHARD.NOWAK13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi

Jun 13, 2021

Family Hyundai responded

Thanks for your review, Richard! Customer service is always our number one priority, and we're happy to hear that we meet your expectations. Thanks for continuing to choose Family Hyundai--we look forward to having you as one of our valued customers for decades to come!

June 10, 2021

Dealership Rating
Employee Rating

I had to call about my car being picked up. A link was provided in a text message to follow the service progress, but the link didn’t work. Otherwise service was ok. More

by JANDREWS45
Recommend Dealer
Yes
Jun 10, 2021

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 09, 2021

Dealership Rating
Employee Rating

Excellent customer service! Staff was very friendly and thorough. The facility was clean and comfortable. I will definitely be returning for all my future service needs. 5 stars hands down! More

by aisian_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 09, 2021

Dealership Rating
Employee Rating

You keep sending me emails for my husband after I repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the inform More

by MINDIGIRL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 26, 2021

Family Hyundai responded

Thank you for this feedback, we apologize for the confusion. If you would please provide your and your husband's name and email, we will address this issue right away. Thank you!

Jun 26, 2021

MINDIGIRL73 responded

I have given it to you, again. Hopefully it will be fixed. Thank you!

Jul 29, 2021

MINDIGIRL73 responded

Just received another email for Chris, from your internet department.

June 07, 2021

Dealership Rating
Employee Rating

Never received my MSRP window sticker for my 2021 Sante Fe Sel. Even though I was told it was ordered and would be mailed to me More

by SMITHROLISHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Panici, PJ Smith

June 07, 2021

Dealership Rating
Employee Rating

Dealer had car for over 2 hours. I had to pick up a party at a nearby airport so I asked the service rep if either I could have my car back or get a loaner to drive to the airport, pick up my party and then More

by jefflavette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jun 27, 2021

Family Hyundai responded

Jeff, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

May 28, 2021

Dealership Rating
Employee Rating

Friendly and professional. Facility was clean and easy to navigate. Additional service was recommended but not assertive about it. Complimentary car wash was a nice touch that other area dealers do not offer More

by jojoho86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Family Hyundai responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

May 28, 2021

Dealership Rating
Employee Rating

My service rep was Collin, very professional as all way, very considerate about what I needed to do about the service to keep my SUV to perform at it best More

by CYNTHIAKHALSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Family Hyundai responded

Cynthia, thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and the team were able to help, and we hope to see you again!

May 27, 2021

Dealership Rating
Employee Rating

As busy as this dealership always is, they do a wonderful job of taking care of the customers needs. I brought my car in for 2 recalls and didn't like waiting, but the time went by pretty quickly. More

by nanc9659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2021

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 26, 2021

Dealership Rating
Employee Rating

I love this dealership. Very professional and courteous staff. Prompt with service and keeps customers well informed on the status of their servicing. Conduct thorough point inspections. More

by kenlaw1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Lacy, Jason Lechowicz, Toni Ivanovic , Austin Osabuohien, Tom Salin

May 26, 2021

Family Hyundai responded

It's great to hear that our team has been so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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