Very efficient. Checked my vehicle for me and I didn't
have an appointment scheduled for that day.
have an appointment scheduled for that day.
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by BB8058
Verified Customer
Verified Customer
Oct 25, 2021 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
First of all I had an 8:30 appointment and I had to wait
in a long line for half an hour before I was even called in. Then, I waited 2.5 hours for my vehicle to be serviced. When I left I got about half way
in a long line for half an hour before I was even called in. Then, I waited 2.5 hours for my vehicle to be serviced. When I left I got about half way home and discovered the engine light came on. I returned to the dealer and another 1.5 hours later, I was told the service tech. had left a wire off of the knock sensor. I also fealt I was charged some bogus charges, eg. Battery maintence service. There was no indication that anyone had even touched the battery. It was a very frustrating experience and I WILL NOT be returning any time in the future for service or purchase of a new vehicle.
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by wmccoy289
Verified Customer
Verified Customer
Nov 10, 2021 -
Family Hyundai responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Very efficient courteous service. Went to lunch and
received text that the car was ready,
received text that the car was ready,
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by BOBKATM777
Verified Customer
Verified Customer
Oct 20, 2021 -
Family Hyundai responded
Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
WENT IN FOR TIRE PROMOTION ADVISED THEM OF SOME NOISE I
WAS HEARING AND IT WAS ADDRESSED AND TAKEN CARE OF. NOW MY CAR RUNS LIKE NEW!
WAS HEARING AND IT WAS ADDRESSED AND TAKEN CARE OF. NOW MY CAR RUNS LIKE NEW!
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by TRACEYMARTIN1
Other Employees Tagged:
JACKLYN
Oct 18, 2021 -
Family Hyundai responded
Tracy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Family Hyundai.
Very friendly and trustworthy staff! I am always pleased
with the service I receive from Family Hyundai!
with the service I receive from Family Hyundai!
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by Danielle
Oct 18, 2021 -
Family Hyundai responded
Danielle, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
service was fast and efficient but you have to get there
early, this place is very, very busy
early, this place is very, very busy
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by KAYDEE665
Verified Customer
Verified Customer
Oct 18, 2021 -
Family Hyundai responded
Kaydee, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
service writer was very professional and despite a line
up of cars for service got to my car in a timely manner because they give priority to advance reservations
up of cars for service got to my car in a timely manner because they give priority to advance reservations
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by SCHMITY5
Verified Customer
Verified Customer
Oct 13, 2021 -
Family Hyundai responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!
Professional and fast service. Great customer service. O
appreciate the free vacuum and car wash service.
appreciate the free vacuum and car wash service.
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by DENINAHARRISON
Verified Customer
Verified Customer
Oct 13, 2021 -
Family Hyundai responded
We appreciate your business and our team looks forward to serving you again soon!
Tom and Colin have gone above to get my car fixed. It's
not their fault, defective part. This dealership is determined and committed to get the problem rectified.
not their fault, defective part. This dealership is determined and committed to get the problem rectified.
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by bob lau
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Salin
Oct 12, 2021 -
Family Hyundai responded
Bob, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and Colin were able to help, and we hope to see you again!
After 3 weeks I called and I was told sternly by Colin
that he would call when the part came in. 3 weeks later I called again and was told the part was in. They got me in immediately and the work was done
that he would call when the part came in. 3 weeks later I called again and was told the part was in. They got me in immediately and the work was done fast. But how long was the part sitting there without a call.
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by MCHMELAR21
Verified Customer
Verified Customer
Oct 27, 2021 -
Family Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We will share your comments with the team to try and make sure the same thing doesn't continue to happen.