Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 143

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

October 25, 2021

Dealership Rating
Employee Rating

Very efficient. Checked my vehicle for me and I didn't have an appointment scheduled for that day. More

by BB8058
Customer Service
Recommend Dealer
Yes
Oct 25, 2021

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 24, 2021

Dealership Rating
Employee Rating

First of all I had an 8:30 appointment and I had to wait in a long line for half an hour before I was even called in. Then, I waited 2.5 hours for my vehicle to be serviced. When I left I got about half way More

by wmccoy289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 10, 2021

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 19, 2021

Dealership Rating
Employee Rating

Very efficient courteous service. Went to lunch and received text that the car was ready, More

by BOBKATM777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 17, 2021

Dealership Rating
Employee Rating

WENT IN FOR TIRE PROMOTION ADVISED THEM OF SOME NOISE I WAS HEARING AND IT WAS ADDRESSED AND TAKEN CARE OF. NOW MY CAR RUNS LIKE NEW! More

by TRACEYMARTIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JACKLYN

Oct 18, 2021

Family Hyundai responded

Tracy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Family Hyundai.

October 17, 2021

Dealership Rating
Employee Rating

Very friendly and trustworthy staff! I am always pleased with the service I receive from Family Hyundai! More

by Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Family Hyundai responded

Danielle, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2021

Dealership Rating
Employee Rating

service was fast and efficient but you have to get there early, this place is very, very busy More

by KAYDEE665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Oct 18, 2021

Family Hyundai responded

Kaydee, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 13, 2021

Dealership Rating
Employee Rating

service writer was very professional and despite a line up of cars for service got to my car in a timely manner because they give priority to advance reservations More

by SCHMITY5
Friendliness
Recommend Dealer
Yes
Oct 13, 2021

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 12, 2021

Dealership Rating
Employee Rating

Professional and fast service. Great customer service. O appreciate the free vacuum and car wash service. More

by DENINAHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

October 12, 2021

Dealership Rating
Employee Rating

Tom and Colin have gone above to get my car fixed. It's not their fault, defective part. This dealership is determined and committed to get the problem rectified. More

by bob lau
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Oct 12, 2021

Family Hyundai responded

Bob, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom and Colin were able to help, and we hope to see you again!

October 09, 2021

Dealership Rating
Employee Rating

After 3 weeks I called and I was told sternly by Colin that he would call when the part came in. 3 weeks later I called again and was told the part was in. They got me in immediately and the work was done More

by MCHMELAR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 27, 2021

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We will share your comments with the team to try and make sure the same thing doesn't continue to happen.

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