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2261 Reviews of Colin Simmons
October 09, 2021
Well, first of all my trans went in spring now my engine Well, first of all my trans went in spring now my engine went. The only communication I get is when I have to call. The timeframe when when I was sup Well, first of all my trans went in spring now my engine went. The only communication I get is when I have to call. The timeframe when when I was supposed to hear something came and went without any communication at all. I called customer care as I was told to do from the dealership and they were just in the dark as I was. When they said they would do something it took them longer than they said without them calling me about anything. I had to make the calls after the deadline came and went. I think communication is important Wether it’s good or bad. More
by FIRE3307
Verified Customer
October 08, 2021
I had no appointment but Colin immediately took my information and took care of my car. When it was done he call me from the waiting room. Everything was done in a timely manner. I appreciate everyo information and took care of my car. When it was done he call me from the waiting room. Everything was done in a timely manner. I appreciate everyone at the dealership. Thanks again for all you do. More
by Inspecter1
October 02, 2021
I'm si use to driving in and being greeted by whomever right away. This time, I had to get out my car, walk up to the counter to be recognized. But to my surprise, Colin was there and smiled with his eyes right away. This time, I had to get out my car, walk up to the counter to be recognized. But to my surprise, Colin was there and smiled with his eyes (because he had his mask on-- much appreciated). He never fails by being patient, kind and courtesy on EVERY visit. Thanks Colin for being so consistent and professional with your customer service! This is the main reason I keep returning to Family Hyundai! Thanks for taking care of my 2012 Elantra still! More
by JMTNOW
September 29, 2021
I brought it in called me it was ready picked up snd went home. Then realized they didn’t fix the problem. Called and was told to come in and we will get you right in. Took car back waited e3 hours!!!! Not h home. Then realized they didn’t fix the problem. Called and was told to come in and we will get you right in. Took car back waited e3 hours!!!! Not happy. I had to miss work. More
by JANELFILA
Other Employees Tagged: I don’t remember their names. Colin was very first person.
September 17, 2021
I have talked to Tom Salon and he explained everything to me as did Colin. They have been nothing but courteous. I guess the problem was having to leave my car and not getting a loaner. Then waiting for anyo me as did Colin. They have been nothing but courteous. I guess the problem was having to leave my car and not getting a loaner. Then waiting for anyone from Hyundai to pick me up the next day. Said would have to leave out for 24 hours. I finally got car back 32 hours later. Talked to Tom all good More
by bob lau
Other Employees Tagged: Tom Salin
September 17, 2021
Family Hyundai customer service writers have been very polite and helpful. They followed up with me the your the day keeping me informed of the issues, costs and time. polite and helpful. They followed up with me the your the day keeping me informed of the issues, costs and time. More
by PKWrigly27
September 17, 2021
I am happy to have the opportunity to take a car from you I think this is the best choice so far and I am very safe. Thanks for everything. I think this is the best choice so far and I am very safe. Thanks for everything. More
by ahalacheva
Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin
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