Had a great experience at Jackson Acura with my advisor
Cody Johnson. He was very knowledgeable and helpful, and explained everything clearly and patiently.
The service was quality and consistent, and t
Cody Johnson. He was very knowledgeable and helpful, and explained everything clearly and patiently.
The service was quality and consistent, and they fixed my vehicle in a reasonable time. I appreciated the updates Cody provided me while I waited in the customer lounge enjoying the complimentary customer snacks.
I would highly recommend Jackson Acura and Cody Johnson to anyone looking for a reliable and professional service. They are the best in the area.
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by Radler455
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Cody was able to assist you with such expertise and clarity. Keeping our customers informed and comfortable during their visit is a top priority for us, and it’s great to know you enjoyed the amenities in our customer lounge.
We truly appreciate your recommendation and are proud to be considered the best in the area. At Jackson Acura, we are committed to providing reliable and professional service to all our customers, and we’re glad we could meet your expectations.
We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Cody was excellent in handling my service needs for my
MDX.
My only issue with Jackson Acura is high service prices.
MDX.
My only issue with Jackson Acura is high service prices.
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by MarMar
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
We're thrilled to hear that Cody provided excellent service for your MDX at Jackson Acura! Ensuring our customers receive top-notch care is always our priority. We appreciate your feedback regarding our service prices, and we're continuously striving to offer competitive pricing while maintaining the service expertise and high-quality OEM parts you deserve. Your satisfaction is incredibly important to us, and we're committed to providing you with the best service possible to ensure an exceptional experience every time you visit. If you have any further feedback or would like to discuss pricing, please don't hesitate to reach out. We truly value your business and hope for the opportunity to serve you again in the future!
Warm Regards,
Jackson Acura Team
Cody was efficient and kept me informed.
And his follow up was very good., and friendly
And his follow up was very good., and friendly
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by Rocky
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
We're delighted to hear about your positive experience with Cody! Ensuring efficiency and maintaining clear communication throughout the service process is always our priority. It's fantastic to hear that Cody's follow-up was exceptional and that you found him friendly. At Jackson Acura, we're dedicated to providing exceptional service and fostering positive customer experiences.
If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
I had an awesome experience with Cody my service advisor
and my overall service at Jackson Acura.
and my overall service at Jackson Acura.
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by E
Service Price Transparency
May 20, 2024 -
Jackson Acura responded
We're thrilled to learn about the wonderful experience you had with Cody at Jackson Acura! Our team takes great pride in delivering exceptional service, and it's fantastic to hear that Cody's professionalism contributed to your satisfaction. At Jackson Acura, we prioritize customer satisfaction and strive to ensure that every visit is nothing short of excellent.
Should you need further assistance, please feel free to reach out to us. We look forward to the opportunity to serve you again in the future!
Warm Regards,
Jackson Acura Team
Jackson Accura is the BEST!
Service Department is great. Always a good experience! Thank you!
Service Department is great. Always a good experience! Thank you!
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by IVOR1
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Jackson Acura responded
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our Service Department at Jackson Acura. Providing excellent service is our top priority, and we're delighted that you consistently have a good experience with us. Your kind words mean the world to us, and we truly appreciate your support. If there's anything else we can do to make your experiences even better, please don't hesitate to let us know.
Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
Excellent communication and service.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
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by muradqq
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
Jackson Acura Team
Cody was extremely professional, efficient and friendly.
He kept me up to date on the progress of the service and explained everything that had been done.
He kept me up to date on the progress of the service and explained everything that had been done.
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by kms
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Cody provided you with professional, efficient, and friendly service. It's wonderful to know that he kept you well-informed throughout the process and thoroughly explained the work completed on your vehicle. We aim to deliver this level of service every day.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Great visit!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
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by Janie.picklesimer
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Jackson Acura responded
We greatly appreciate your feedback and are thrilled to hear about your positive experience at Jackson Acura! It's wonderful to know that your representative provided attentive service and kept you well-informed throughout your visit. Our team is dedicated to ensuring every customer has an exceptional experience each time they visit. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to exceed your expectations in the future!
Warm Regards,
Jackson Acura Team
Usually service is great but felt like was overcharged
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
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by msldgarcia
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future.
Warm Regards,
Jackson Acura Team
Shared details of work to be done, expected expenses, was
professional. Getting and returning loaner was quick and easy. Would recommend!
professional. Getting and returning loaner was quick and easy. Would recommend!
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by Kaustubh.v.kulkarni
Verified Customer
Verified Customer
Other Employees Tagged:
Cody Johnson
Jul 17, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience! We're glad to hear that our team was professional, transparent about the details and expenses, and made the loaner process quick and easy. Your recommendation means a lot to us. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm Regards,
Jackson Acura Team