Charles Sebastian | Page 44

Love the new location!!! Very welcoming and comfortable!!! Excellent service by Charlie, my tech writer. Car done quickly, feel welcomed as soon as I drove car into service bay...extremely comfortable while w Excellent service by Charlie, my tech writer. Car done quickly, feel welcomed as soon as I drove car into service bay...extremely comfortable while waiting.... More

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Service Great experience overall. All employees were friendly and knowledgeable. I will definitely bring my Jeep back again if it needs service. Thank you for Great experience overall. All employees were friendly and knowledgeable. I will definitely bring my Jeep back again if it needs service. Thank you for the great customer service. More

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Thank you Charlie Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie no Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie not only made sure my 2004 Jeep Grand Cherokee with over 200K miles stayed in great shape mechanically but he is a pleasure to work with and I can trust him. I am sure with Charlie that my new 2018 Jeep Cherokee Latitude will be in the best hands. More

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Super Service!!! Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only cl Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only client. A very special relationship indeed! More

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Charlie Sebastian, always informative! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! He always tells me what's wrong, and what to expect in charges, etc. He was able to get my car serviced in a reasonable time! More

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Service and check out previous repairs on rear end Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thank Charlie was very helpful, explaining everything in great detail, kept us a where of what was going on and our best options moving on. Well done. Thanks More

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Lithia Jeep Reno Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon t Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon the next day. More

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Efficient They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearl They were ready and got the work done quickly. Friendly and courteous. They let you know it there are any issues. Explain any promotions pretty clearly. More

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Great Service Qualified Staff I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the servi I recently scheduled my 2012 Rubicon for service with Charlie. I also had my tires rotated and a tail light replaced.. As always scheduling the service on line is a breeze and Charlie took care of everything. I love that you can have your car washed when everything done. This is my 6th Jeep and the service department is the reason I continue to purchase Jeeps. More

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Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, with multiple thing to do and everything looks ok. We go to the appointment and they don't have any information that I entered so we have to make another appointment to finish the work. Either have the online stuff work and communicate it to the dealership or get rid of it. When the work is done, we are happy with everything else. 5 stars for the mechanics and 1 star for the appointment system. More

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