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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.8
499 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 4 mos

4.8

499 Reviews

Write a Review

499 Reviews of Charles Sebastian

April 18, 2026

Dealership Rating
Employee Rating

Even though I have never been there before, they got me in right away and made me feel like I was a priority. Robert, in the service area, was very professional and explained every step of the repairs. I More

by THETURLEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Apr 18, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting us with your Jeep Wrangler Unlimited, and we’re glad we could get you in promptly while treating you as a priority. Robert will be happy to hear his clear explanations were helpful. We look forward to assisting you again with any service needs.

March 14, 2026

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Employee Rating

Accurate, compassionate, and timely. Spot on an estimated timing and the work was quality. We appreciated it very much. More

by MIKENDI1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Mar 14, 2026

Lithia Chrysler Jeep of Reno responded

Hearing that we hit the mark on timing and showed compassion during your Dodge service is wonderful. Delivering the quality workmanship you appreciated means a lot. Thank you for trusting our team with your vehicle.

March 13, 2026

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Employee Rating

Great customer service, and timely for appointments. Sent my partner this time and service was top notch no xx games of add ons and no pressure to the lady to do more. Great team Great people More

by tommycrosby24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce

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Mar 13, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing that our team delivered timely service without any upsell pressure on your Ram 1500. We’re glad your partner felt comfortable with the straightforward approach. We look forward to assisting you both again.

March 07, 2026

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Employee Rating

Does not send a confirmation email or text when you book warrantee work by phone as a new customer. More

by bridgette5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Mar 08, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Your service experience is important to us. We would like the chance to speak with you about the feedback you've shared about our Service Department. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

February 28, 2026

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Employee Rating

Always competent and knowledgeable. This is my 3rd jeep serviced by you over the years More

by Dtyoung5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce , Lucas Gail

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Feb 28, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your continued trust in our team’s competence and expertise. We’re honored to have serviced your third Jeep Grand Cherokee over the years. We look forward to supporting your future service needs.

February 15, 2026

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Employee Rating

The service representative was very polite and helpful. The service was done in a timely manner More

by cboaz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on your Jeep Wrangler service. We’re pleased our team delivered polite, helpful assistance and finished your service promptly. We appreciate you choosing us and look forward to your next visit.

February 14, 2026

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Employee Rating

Great and fast service. Super friendly and professional. Doing business with this dealership, from purchase to service, has been a wonderful experience. More

by LILOU911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Feb 14, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your thoughts on the service for your Jeep Grand Cherokee L. We’re glad our team could provide fast, friendly, and professional assistance throughout your purchase and service visits. We look forward to helping with any future needs.

February 12, 2026

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Employee Rating

Always appreciate Bob’s attention to detail & great care of my Jeep! Fantastic customer service!! More

by deannalynn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce, Colby Conine

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Feb 12, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting our service department with your Jeep Wrangler 4xe. We’re delighted that our team’s attention to detail and care made a positive impression. We look forward to assisting you at your next service visit.

January 22, 2026

Dealership Rating
Employee Rating

Excellent service and polite such a nice clean place always takes care of my Jeep when I bring her in More

by kristymitchell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva

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Jan 22, 2026

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

January 15, 2026

Dealership Rating
Employee Rating

Everything is ok right now after this visit. My car functions correctly. I would like to say thanks to you. More

by VOLCIUSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Jan 15, 2026

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

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