Charbel Francis | Page 5

Fantastic Experience Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would fit the needs of our expanding family in the coming months. From the moment we walked through the doors we were greeted like family, and the experience has trickled on since picking up our vehicle over a month ago. Not only did we find a vehicle that met our every need, but we also had a very positive experience with all of the interactions we encountered. Charbel has paid meticulous attention to our wishes and has gone above and beyond to meet and exceed our expectations; I would definitely recommend his services and professional experience to those interested in a new vehicle. More

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Great sales person with a great product We love the E class we purchased in 2015 and our experience with Charbel our salesman was the best car buying experience we've ever had in 45 years of We love the E class we purchased in 2015 and our experience with Charbel our salesman was the best car buying experience we've ever had in 45 years of buying cars. So much so that this year we returned to Charbel and Mercedes Benz London and bought a gently used GLE 350d to replace our pickup. More

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Wow! What a dealership and what an experience! What an incredible dealership and people to work with! I picked up my brand new car yesterday after placing a custom order a few months back and wow! What an incredible dealership and people to work with! I picked up my brand new car yesterday after placing a custom order a few months back and wow! This has definitely been the best dealership experience I ever had. Charbel is the most knowledgable, friendly and professional sales consultant I ever worked with! He made my car purchasing experience so easy and stress-free! He went above and beyond to make sure I am happy with every little detail and never ever put any pressure on me to make any decisions. He is an incredible human being and one of the best people I have ever worked with! If you are shopping for a new car, don't hesitate to go see him. He will do everything he can to make sure you are happy! I also worked with Rob, the general manager who went above and beyond to help me trade in my previous car for as muc as possible. Working with him and Charbel together, we reached the perfect deal for my new car and I couldn't be happier! Once the new car arrived I worked with Katrina Wong who is hands down you the the best Financial Services Manager I ever worked with! No pressure, very friendly, very professional. Overall this has been an incredible experience and I am very grateful to everyone in Mercedes Benz London who made it happen and worked so hard to make sure I am 100% happy with everything. This is a top notch dealership. Thank you guys! I will be recommending you to everyone I know! More

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Customer For Life I recently purchased my 1st Mercedes from Charbel at Mercedes-Benz London and my wife purchased her 1st Mercedes from Charbel last year and I think it I recently purchased my 1st Mercedes from Charbel at Mercedes-Benz London and my wife purchased her 1st Mercedes from Charbel last year and I think it's safe to say we're Mercedes customers for life! With both purchases, Charbel made the experience very easy. He took the time to ensure we were comfortable with our decision and didn't pressure us at any point throughout the process. He's very professional, knowledgable and you leave feeling like you've made a new friend which is why I had no problem going back to Charbel for my purchase after my wife's purchase last year. I was actually very close to purchasing an Audi A4 and when it came down to making my decision, Charbel was the difference. Although I'm extremely happy with my CLA, sometimes it's not about the product entirely but the sales experience as well and Charbel was the tie breaker for me. Thanks Charbel!!! More

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Knowledgable & Professional I spoke with Charbel about making a Mercedes purchase and provided him with my car criteria. I was impressed with how quickly he found my "dream" car! I spoke with Charbel about making a Mercedes purchase and provided him with my car criteria. I was impressed with how quickly he found my "dream" car! Walking into the dealership just confirmed my idea of class when purchasing a luxury vehicle. After having a tour, meeting staff and enjoying a coffee, I was introduced to my future car. Charbel took his time to show me the many features and performance of a Mercedes through the test drive. He made sure I was comfortable while working through the paper work and introduced me to the lovely Wong sisters, that further made the experience a pleasure. My car delivery was exceptional and Charbel ensured all the bells and whistles were set and I could leave the dealership with pride of ownership! Charbel has followed up with me to ensure I was still "loving" my dream and continues to offer his assistance. This was the most relaxing car purchase I have experienced. Thank you Charbel and Mercedes-Benz London. You have sold me for life. More

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Racism on another level As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under the microscope. I dont know what people are doing around the country with cars and dont care, but being asked ridiculous questions an given third degree with each question I felt like the sales person was waiting for me to leave . Almost an appearance on their face as if they do not trust us or we were some high profile thief trying to get the car. As a doctor I did not feel the professional behaviour was apparent, not happy very hurt to know that the money I work so hard for in this country means nothing. I am definitely not going to put my money where I am not respected and I will make sure any and all colleagues of mine do not arrive here for a purchase. Dr. Rizvi More

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very nice dealer and sales person This place is bright and clean, people are friendly. Mr. Francis gave us a show around and explained features and payment options. We made our decisio This place is bright and clean, people are friendly. Mr. Francis gave us a show around and explained features and payment options. We made our decision pretty quickly for our new MB! More

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My experience when buying my new vehicle Have always had friendly and knowledgeable service, this did not change when it came time to purchase a new Smart car. We really liked the fact that w Have always had friendly and knowledgeable service, this did not change when it came time to purchase a new Smart car. We really liked the fact that we were treated as well as a buyer of a much more expensive vehicle. More

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Above and beyond My family lives 2 hours from London and we even have our own Mercedes dealer but we still chose Mercedes London. We connected with Charbel instantly. My family lives 2 hours from London and we even have our own Mercedes dealer but we still chose Mercedes London. We connected with Charbel instantly. Not only is he a nice gentleman but he's extremely trustworthy. Everyone has their own situation when buying a car and Charbel knows how to read the situation and make things happen. I look forward to a long relationship! More

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Professional & Efficient I recently purchased a C300 from MB London. I live out of town and have a busy schedule. I made an appointment with Charbel Francis to look at the v I recently purchased a C300 from MB London. I live out of town and have a busy schedule. I made an appointment with Charbel Francis to look at the vehicle I was interested in. When I arrived at the dealership the vehicle was ready for me. Charbel answered all of my initial questions and I test drove the vehicle. After the test drive Charbel explained all of the many features of the vehicle. Throughout the purchasing process Charbel quickly responded to any of my emails. Katrina & Kristina efficiently guided me through the paperwork. On the day of the delivery the car was immaculate and Charbel demonstrated the vehicle systems and paired my iPhone. Charbel also directed me to a YouTube video that shows how to pair the garage door opener. Overall a professional and efficient automobile purchasing experience. More

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