Charbel Francis | Page 5

Best service hands down I love the service and the friendly staff. I just call up Charbel and in seconds he gets things done for me. I am busy business person and he is just I love the service and the friendly staff. I just call up Charbel and in seconds he gets things done for me. I am busy business person and he is just always willing to make my life easier by helping me out by picking up my car straight out of my driveway and returns it as well. The service team is amazing and always asking if there is anything that I need or needs to be done. It's superior service! Thanks team Mercedes. More

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See him first - Amazing, caring, friendly and professional. From the moment we test drove the car and up until we took delivery, Charbel was super helpful and caring throughout the entire process. He made sure From the moment we test drove the car and up until we took delivery, Charbel was super helpful and caring throughout the entire process. He made sure we were getting the right car to suit our family's needs. When we first walked into the dealership, he greeted us with a friendly smile and unlike other sales reps, he actually asked about who we are and got to know a little about us first. This made us feel very welcome and that is when we knew that we were in the right hands. He greeted and treated us like family from the moment we test drove the car, during purchase, and after the purchase too. He regularly checks in to see how things are going. The birthday card was also a nice touch! Thank you for that! :) Charbel paid close attention when helping us find the right car, and helped get us a car with the options we want. In my 30 years of buying/leasing cars, this has been the easiest and most pleasant purchase ever. No nonseces and no back and forth, and like mentioned earlier, the VIP type of treatment Charbel offered cannot be matched by anyone else. He truly went above and beyond what we expected. If you are looking for a new car, make sure you go see Charbel first at MB London. He will give you the VIP/family treatment from start to finish! Thank you Charbel for the amazing car and for the amazing purchase experience! More

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"Amazing Experience" Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kin Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kinda guy, which made dealing with him extremely easy. I have never owned a Mercedes until now and I'm in total LOVE with it! Charbel is by far the most patient and to say the least, the most determined salesman I've ever met. It took us a total of 2-3 months to make a final decision and Charbel always took the time to explain everything thoroughly to us. He always took time from his busy schedule to call or text us to follow up from our last visit or conversation. The whole experience was a very smooth one and I highly recommend anyone to visit Charbel at the London Mercedes Benz dealership. P.s. Mike Maric is also exceptional and professional at his duties at the Service Desk. P.s.s. A big Thank you to Kristina Wong for the invitation for the complimentary meal and the concert to see Rod Stewart at the Budweiser Gardens!! More

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Exceptional Rapport Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His except Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His exceptional rapport was greatly appreciated. From the first time forward, Charbel welcomed us when all other representatives ignored us. His demeanor and attention to detail we feel was exemplary. We would recommend Charbel to anyone interested in Mercedes-Benz. More

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Fantastic Experience Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would fit the needs of our expanding family in the coming months. From the moment we walked through the doors we were greeted like family, and the experience has trickled on since picking up our vehicle over a month ago. Not only did we find a vehicle that met our every need, but we also had a very positive experience with all of the interactions we encountered. Charbel has paid meticulous attention to our wishes and has gone above and beyond to meet and exceed our expectations; I would definitely recommend his services and professional experience to those interested in a new vehicle. More

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Great sales person with a great product We love the E class we purchased in 2015 and our experience with Charbel our salesman was the best car buying experience we've ever had in 45 years of We love the E class we purchased in 2015 and our experience with Charbel our salesman was the best car buying experience we've ever had in 45 years of buying cars. So much so that this year we returned to Charbel and Mercedes Benz London and bought a gently used GLE 350d to replace our pickup. More

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Wow! What a dealership and what an experience! What an incredible dealership and people to work with! I picked up my brand new car yesterday after placing a custom order a few months back and wow! What an incredible dealership and people to work with! I picked up my brand new car yesterday after placing a custom order a few months back and wow! This has definitely been the best dealership experience I ever had. Charbel is the most knowledgable, friendly and professional sales consultant I ever worked with! He made my car purchasing experience so easy and stress-free! He went above and beyond to make sure I am happy with every little detail and never ever put any pressure on me to make any decisions. He is an incredible human being and one of the best people I have ever worked with! If you are shopping for a new car, don't hesitate to go see him. He will do everything he can to make sure you are happy! I also worked with Rob, the general manager who went above and beyond to help me trade in my previous car for as muc as possible. Working with him and Charbel together, we reached the perfect deal for my new car and I couldn't be happier! Once the new car arrived I worked with Katrina Wong who is hands down you the the best Financial Services Manager I ever worked with! No pressure, very friendly, very professional. Overall this has been an incredible experience and I am very grateful to everyone in Mercedes Benz London who made it happen and worked so hard to make sure I am 100% happy with everything. This is a top notch dealership. Thank you guys! I will be recommending you to everyone I know! More

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Customer For Life I recently purchased my 1st Mercedes from Charbel at Mercedes-Benz London and my wife purchased her 1st Mercedes from Charbel last year and I think it I recently purchased my 1st Mercedes from Charbel at Mercedes-Benz London and my wife purchased her 1st Mercedes from Charbel last year and I think it's safe to say we're Mercedes customers for life! With both purchases, Charbel made the experience very easy. He took the time to ensure we were comfortable with our decision and didn't pressure us at any point throughout the process. He's very professional, knowledgable and you leave feeling like you've made a new friend which is why I had no problem going back to Charbel for my purchase after my wife's purchase last year. I was actually very close to purchasing an Audi A4 and when it came down to making my decision, Charbel was the difference. Although I'm extremely happy with my CLA, sometimes it's not about the product entirely but the sales experience as well and Charbel was the tie breaker for me. Thanks Charbel!!! More

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Knowledgable & Professional I spoke with Charbel about making a Mercedes purchase and provided him with my car criteria. I was impressed with how quickly he found my "dream" car! I spoke with Charbel about making a Mercedes purchase and provided him with my car criteria. I was impressed with how quickly he found my "dream" car! Walking into the dealership just confirmed my idea of class when purchasing a luxury vehicle. After having a tour, meeting staff and enjoying a coffee, I was introduced to my future car. Charbel took his time to show me the many features and performance of a Mercedes through the test drive. He made sure I was comfortable while working through the paper work and introduced me to the lovely Wong sisters, that further made the experience a pleasure. My car delivery was exceptional and Charbel ensured all the bells and whistles were set and I could leave the dealership with pride of ownership! Charbel has followed up with me to ensure I was still "loving" my dream and continues to offer his assistance. This was the most relaxing car purchase I have experienced. Thank you Charbel and Mercedes-Benz London. You have sold me for life. More

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Racism on another level As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under the microscope. I dont know what people are doing around the country with cars and dont care, but being asked ridiculous questions an given third degree with each question I felt like the sales person was waiting for me to leave . Almost an appearance on their face as if they do not trust us or we were some high profile thief trying to get the car. As a doctor I did not feel the professional behaviour was apparent, not happy very hurt to know that the money I work so hard for in this country means nothing. I am definitely not going to put my money where I am not respected and I will make sure any and all colleagues of mine do not arrive here for a purchase. Dr. Rizvi More

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