Cesar Tereso | Page 55

I was very impressed with the customer service I received while I was shopping for a new vehicle. It wasn’t only from the sales person, but from service and the finance department which is rare. Everyone mad while I was shopping for a new vehicle. It wasn’t only from the sales person, but from service and the finance department which is rare. Everyone made me feel welcome! More

by Al Verified Customer Verified Customer

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The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More

by janakar Verified Customer Verified Customer

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This review was written while sitting in the waiting room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks w room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks weekly and they find it acceptable that have to come in and get service. They do “fix it”. But then it all falls apart. What’s funny is that I get texts while my car is in the shop asking about it LAST service and if I was satisfied. Well ... shocker I am not. No one seems to understand the issue.... if I got a rental care while it gets “fixed” that’s ok ... The service center needs an overhaul. While I understand BMW (as a company) has to make decisions about how this works ... the dealership is NOT helpful in this process. I am on my own to file my own lemon law paperwork. I even offered to pay to get this car out of my life ... apparently that is not an option either. It’s funny once they sell you a car they don’t want to sell you another one? It appears low tier and uneducated people are making informed decisions about how make a customer happy. If you want to drop big money on a car. Please don’t do it it here. Your happiness will turn into a frown and your life will be upside-down. These are my own personal opinions please do not materially rely on them to influence your decision. Again this is related to my experience and yours maybe different. More

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As a seven year customer at Ferman BMW, I only have great things to say. The customer service has been outstanding. Cesaer has always given his support. My vehicle is performing great, due to the professiona things to say. The customer service has been outstanding. Cesaer has always given his support. My vehicle is performing great, due to the professional maintenance technicians. I have been a satisfied customer. More

by NYBOYS6101 Verified Customer Verified Customer

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Outstanding customer service & professionalism. I really enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. More

by bensondimaculangan Verified Customer Verified Customer

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Robert is the consummate professional. I will only buy a vehicle from him. He always goes above and beyond. I just purchased my 3 vehicle vehicle from him. He always goes above and beyond. I just purchased my 3 vehicle More

by MCHENRY.ANGELA Verified Customer Verified Customer

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Cesar was very professional, clearly explained what my car needed and was transparent with the work and prices. I appreciate that a lot. Excellent customer service and attentiveness, as always. car needed and was transparent with the work and prices. I appreciate that a lot. Excellent customer service and attentiveness, as always. More

by VICTORM Verified Customer Verified Customer

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Service was timely. The staff is awesome at The dealership. I was in and out without a hitch. Would definitely recommend them for BMW purchase and Service. dealership. I was in and out without a hitch. Would definitely recommend them for BMW purchase and Service. More

by fnagji Verified Customer Verified Customer

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Bought a new engine from parts dept & services doesnt know any info on new engine..why doesn't the service dept know my new engine know any info on new engine..why doesn't the service dept know my new engine More

by mkishun Verified Customer Verified Customer

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Hands Down the Best of the Best!!! Best Management Experience (Karl Alvarez), Sales Team Experience (Mario Borbolla & Gary Mack) Best Finance Experience (Aaron Cox), Best Service (Ceaser & Paul Scagl Experience (Karl Alvarez), Sales Team Experience (Mario Borbolla & Gary Mack) Best Finance Experience (Aaron Cox), Best Service (Ceaser & Paul Scaglione) and BMW Genius (Jazer Segura) Experience!! Each department provided 1st class service, beyond our expectations!!! Thank you palm Harbor Ferman BMW More

by Gasparinilife Verified Customer Verified Customer

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