Karl Alvarez

The whole experience was perfect from start to finish. Everyone is very knowledgeable and care about the customer. Everyone is very knowledgeable and care about the customer. More

by meinbeck Verified Customer Verified Customer

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I’ve been dealing with Ferman BMW for years. They just take care of business and do it well and professionally. They always exceed expectations, before, during and after every interaction. They just take care of business and do it well and professionally. They always exceed expectations, before, during and after every interaction. More

by awropes@icloud.com Verified Customer Verified Customer

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This is my 6th purchase from this dealership. The staff has been nothing but accommodating each time. Karl, David, Joe Cleaver & Scott in Finance, and of course my salesman Bill Comninel are true The staff has been nothing but accommodating each time. Karl, David, Joe Cleaver & Scott in Finance, and of course my salesman Bill Comninel are true professional and gentlemen. More

by george.thanasoulis Verified Customer Verified Customer

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Fantastic dealership from top to bottom. Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle More

by arcojoey Verified Customer Verified Customer

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10/10 experience from start to finish at Ferman BMW Mini. My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative deli My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative delivery. More

by Joecifer Verified Customer Verified Customer

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William Patti at Ferman of Palm Harbor is an absolute gem of a salesman! From the moment I stepped onto the lot, his efficiency and professionalism were evident. He wasted no time in finding me the perfe gem of a salesman! From the moment I stepped onto the lot, his efficiency and professionalism were evident. He wasted no time in finding me the perfect vehicle, ensuring that every aspect of the deal was not just good, but exceptional. His knowledge of the vehicles on offer was astounding. He guided me through every feature and option, leaving no stone unturned. It was clear that he genuinely cared about finding the right fit for me, not just making a sale. But what truly sets William apart is his commitment to providing the utmost quality customer service. He went above and beyond to ensure that I was completely satisfied with my purchase. His attention to detail and willingness to address any concerns made the entire process smooth and enjoyable. Thanks to William and the team at Ferman of Palm Harbor, I not only drove away in a fantastic vehicle, but I also left with the confidence that I had received the best possible deal. I have no doubt that I will be returning to Ferman for all my future vehicle purchases, and I will have no hesitation in referring my friends and family to William for the same exceptional experience. More

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Ferman (specifically Karl and Bill) are extremely knowledgeable, kind and profession and are HUGE assets to the Ferman BMW dealership. We look forward to doing business in the future. knowledgeable, kind and profession and are HUGE assets to the Ferman BMW dealership. We look forward to doing business in the future. More

by tayloralan007 Verified Customer Verified Customer

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Mary Keller has always been great and informative. She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service a She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service and professionalism. As far a Scott Douglas not usually the easiest place to be at the end of the transaction with financing. He made it a comfortable and awesome experience especially when I found out that my loyalty gave me a few dollars off and a better interest rate. He was fantastic. Karl Alvarez is great in his position and again has been extremely patient with me and never pushed me into anything. I have always been satisfied with my treatment at Ferman BMW. On a side note Sal Graziano in service is wonderful and very trustworthy man. Not what you can say about everyone when taking your car in for service. All in all Ferman BMW is a great place to purchase a car. Don't forget to ask for Mary Keller you won't be disappointed. More

by paul2058 Verified Customer Verified Customer

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From the service team greeter to the last goodbye - the Ferman BMW team exceeded all expectations. Ferman BMW team exceeded all expectations. More

by rgraham320 Verified Customer Verified Customer

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Our recent experience at Ferman BMW in Palm Harbor, FL, was nothing short of exceptional. From the moment we stepped into the dealership, we were greeted with professionalism and warmth that made the entir was nothing short of exceptional. From the moment we stepped into the dealership, we were greeted with professionalism and warmth that made the entire car buying process a pleasure. We planned on potentially ordering a car but were lucky enough to find what we were looking for. Karl Alvarez, the General Manager, demonstrated leadership and a customer-first attitude that clearly reflects throughout the dealership's operations. His approachable demeanor and commitment to ensuring customer satisfaction set the tone for a fantastic experience. I’ve worked with him in the past and have had similar experiences, years ago. Gary Mack and Alex Wolf, the Client Advisors, were instrumental in making my car purchase smooth and stress-free. Their extensive knowledge of BMW vehicles and understanding of our needs helped us make an informed decision without any pressure. Alex’s detailed explanations of the features and benefits of different models were invaluable. The dealership's atmosphere is welcoming, with a well-organized showroom that showcases the latest BMW models in a way that's both inviting and informative. The staff members are courteous and always ready to assist, making you feel valued as a customer. What stood out the most was the team's transparency throughout the negotiation process….pricing, financing options, and warranties, ensuring there were no surprises. This level of honesty is refreshing and builds trust. The efficiency of the sales process, from test driving to finalizing the paperwork, was very good. Gary and Alex made sure everything was ready and answered all our questions, making the purchase of my new BMW a positive experience. Overall, our experience at Ferman BMW was excellent. The combination of a knowledgeable and friendly staff, led by Karl made this dealership stand out. More

by Kerry Sartell Verified Customer Verified Customer

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