Carlo Castillo
Carlo Castillo at Lexus of Pembroke Pines
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Carlo Castillo | Page 2

Business Development Director

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7
43 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

25 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.7

43 Reviews

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43 Reviews of Carlo Castillo

October 03, 2022

Dealership Rating
Employee Rating

Julio is amazing and quickly delivered my new Lexus. Also Carlo was great, thank you guys, More

by The Beast
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julio Arango

Oct 03, 2022

Lexus of Pembroke Pines responded

Thank you for this great review! Julio and Carlo will be so flattered. Come by Lexus of Pembroke Pines anytime you need!

August 12, 2022

Dealership Rating
Employee Rating

Pembroke Pines Lexus is the place to go if you need a new or used car. They are very professional efficient and most of all fast. I requested vehicles over the phone to be sent to me which was done immediate More

by Elegantcabinetry1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Baez

Aug 12, 2022

Lexus of Pembroke Pines responded

Thanks, Franklin and Rafaela! We're glad to hear that the Lexus of Pembroke Pines team helped get you a great vehicle. We appreciate your business and kind words, and we will see you again next time! Enjoy your ride!

May 13, 2022

Dealership Rating
Employee Rating

Greatest service excellent customer service staff are friendly helpful every attempt get car wash ta More

by AYLENBAZ2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback. All of us at Lexus of Pembroke Pines are grateful to have you as a customer!

December 23, 2021

Dealership Rating
Employee Rating

The staff is very professional and helpful. They go above and beyond for their clients. More

by LAURENEBRIGHT07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hew

Dec 26, 2021

Lexus of Pembroke Pines responded

Lauren, we aim to go above and beyond for every guest, so this feedback makes our day. Thank you for the glowing review of Lexus of Pembroke Pines - we appreciate your support!

December 17, 2021

Dealership Rating
Employee Rating

excellent service, in the waiting room quite comfort the pleasant and cooperative staff. thanks for the service More

by habana1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adeel Sadiq

Dec 17, 2021

Lexus of Pembroke Pines responded

Thank you for sharing this feedback about our service and facilities! It means a lot to know that you're happy. - Lexus of Pembroke Pines team

September 16, 2021

Dealership Rating
Employee Rating

After agreeing to a deal on the website as per my sales guy, the dealership would not honor this deal. I have bought many cars from this dealership and was never treated so poorly. Further, upon lease sign More

by JFICHMAN
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Marsala, Fred Carey

Oct 02, 2021

Lexus of Pembroke Pines responded

I am very sorry if you received conflicting information during your purchase. We want the process to be straightforward and transparent for our guests and it is disappointing that we fell short. Unfortunately, due to microchip and car shortages, leases have changed, which has to do with the manufacturer rather than the dealer. With that said, if there is anything I can do to improve your experience, I would be more than happy to speak with you directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Oct 02, 2021

JFICHMAN responded

Lynn: Are you saying that since I was lied twice during the purchasing process is excused due to microchip shortages is excusable. If so, that is is ridiculous. I am so unhappy. Who can I speak with further for some clarification and other?

Oct 04, 2021

Lexus of Pembroke Pines responded

Please contact the dealership and speak to the finance department. With the screenname shown, I wasn't able to locate your information, but we would like to get this sorted out. Thank you.

Oct 04, 2021

JFICHMAN responded

Please be specific on how we can get this sorted out. Are you proposing a refund on the extra $1,220 charged to me? This extra charge was terrible especially in light of the price gauging by dealerships like yours during the chip shortage.

August 17, 2021

Dealership Rating
Employee Rating

Lexus of Pembroke Pines offered me the easiest and smoothest car shopping experience by far. Carlo, Andres V., and Reinaldo were extremely helpful and professional. I would highly recommend this deale More

by Nicole Rivera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Lexus of Pembroke Pines responded

Thank you for the incredible feedback and recommendation, Nicole! We're so glad to hear we're providing the outstanding guest experience we strive for. Come back soon! - the Lexus of Pembroke Pines team

May 13, 2021

Dealership Rating
Employee Rating

entire process was easy, very easy. Everyone made us feel at home. Many thanks to Lorena who showed us the vehicle, Nicholas who delivered the vehicle and paperwork and Carlo Castillo for bringing us in. More

by ACHAVARRY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Ensey, Lorena Ortiz

May 13, 2021

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are thrilled to hear about your positive car-buying experience with us! It makes our day that Lorena, Nicholas and Carlo welcomed you into our dealership and were able to find the car that is right for you. We are grateful to have earned your business and hope you enjoy the new ride! Have a great day!

April 26, 2021

Dealership Rating
Employee Rating

Amazing service down to the tee ! I was impressed and love my Lexus already ! I’m so excited to ride my luxury car! So stoked ! More

by roxane.linares
Recommend Dealer
Yes

Other Employees Tagged: Kham Alexander

Apr 26, 2021

Lexus of Pembroke Pines responded

Congratulations on your new car! We are thrilled that our team took such great care of you and made you a happy customer. Thank you for supporting Lexus of Pembroke Pines!

March 31, 2021

Dealership Rating

Carlo was great helping me out find the right vehicle for the right price!!! He’s reliable and super trustworthy, definitely coming back to see him for my next ride. Thank you!!!! More

by almirocanto1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2021

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Carlo took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new ride!

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