Carlo Castillo
Carlo Castillo at Lexus of Pembroke Pines
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Carlo Castillo | Page 5

Business Development Director

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.7
43 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

25 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.7

43 Reviews

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43 Reviews of Carlo Castillo

April 30, 2020

Dealership Rating
Employee Rating

5 Star Experience This is my 3rd Lexus from Pembroke Pines as they have always been amazing, but this time was extraordinary. The Corona virus pandemic has changed our More

by Teri5885
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mohammed I Yousuff

May 01, 2020

Lexus of Pembroke Pines responded

Thank you, Teri, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

March 15, 2020

Dealership Rating
Employee Rating

Service department manager needs a refresher course on customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. More

by Felix M Vasquez
Recommend Dealer
No
Apr 04, 2020

Lexus of Pembroke Pines responded

Hello Felix, We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit.

March 13, 2020

Dealership Rating
Employee Rating

My service guy, Carlos, was fabulous.However they did not clean my car. They gave it back to me dirty and I expected better! They should have washed and vacuumed my car. More

by OLGAESPINOSA
Recommend Dealer
Yes
Mar 14, 2020

Lexus of Pembroke Pines responded

Olga, thank you so much for taking the time to share your feedback! We're glad to hear that Carlo took good care of you. We apologize for the lack of a car wash and cleaning; please don't hesitate to reach out to us directly if you would like to discuss it further. We will do better next time!

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