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Carlo Castillo
Carlo Castillo
Business Development Director
Lexus of Pembroke Pines
16150 Pines Boulevard
Pembroke Pines, FL 33027
49 Reviews
Dealership Experience
8 yrs, 7 mos
Industry Experience
26 yrs, 10 mos
Languages Spoken
Spanish
49 Reviews
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49 Reviews of Carlo Castillo
October 31, 2025
My visit at Lexus dealership was great they was very polite and everything worked out perfectly thank you for the opportunity and the service polite and everything worked out perfectly thank you for the opportunity and the service More
by SONYASPIVEY10
Verified CustomerOther Employees Tagged: Art Armani , Marlon
October 27, 2025
I honestly didn’t expect to walk out of this dealership as happy as I did. In fact, the way I ended up here is kind of funny. It all started because of a kitten I saw at another car dealership! (I stopped as happy as I did. In fact, the way I ended up here is kind of funny. It all started because of a kitten I saw at another car dealership! (I stopped only for the kitten, don't care for this brand of car). I asked an employee there if the cats were being fed and if they are fixed which led to me mentioning my lease is ending soon. He recommended I reach out to Carlo Castillo at Lexus of Pembroke Pines and I’m so glad I did. I made an appointment with Carlo the following week again, not expecting anything worth writing a 5 star review. But I was wrong. Carlo was extremely personable and accommodating. Everyone knows their commission is how they make their money- & rightfully so. But the impression both Carlo & Andres gave me was that they both really wanted to make sure I got what made me happy. Andres Vergara, Product Specialist, very patiently showed me several models and made the process smooth and stress free. I also want to recognize Luis Llorens, Sales Manager, Dayron Armenteros, Finance Manager. Every person I interacted with made me feel valued. I came in expecting the usual stressful car buying experience and left with not only an upgrade but also a really great deal. Truly, thank you. I know where to come back to and where to send friends & family to. Highly recommend this team! More
by Jiselle000001
Other Employees Tagged: Andres Vergara, Luis Llorens, Dayron Armenteros
August 01, 2025
It is a great pleasure to be able to say a few words about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I will over and again direct friends to Lorena for a very confident buying experience. Lorena is a major asset to your dealership. More
by defenderone
Other Employees Tagged: Jeremy Rivera, Rohan Alexander, Lorena Ortiz
May 22, 2025
The service and experience was best in class. I would 100% recommend Andre’s to my friend and family. I would 100% recommend Andre’s to my friend and family. More
by CLEMEN305
Other Employees Tagged: Andres Vergara, Zulimar Parra
April 06, 2025
This is the worst dealership I have ever I encountered. The young man who sole me the car was excellent. The rest straight xx The young man who sole me the car was excellent. The rest straight xx More
by KWASI954
Other Employees Tagged: Andre Armani, Zee Hanif, Jorge Garcell, Rohan Alexander, Osiris Barcelo, Efrain Saavedra, Dayron Armenteros, Art Armani, Boris Argudin , Darryl is the worst he works in finance
July 09, 2024
This is my second lease from Lorena and I must say she has gone above and beyond everytime. She makes the process easy and fast and will keep you informed. has gone above and beyond everytime. She makes the process easy and fast and will keep you informed. More
by Mvarga
Other Employees Tagged: Lorena Ortiz
April 22, 2024
Making the decision of trading my 2021 4Runner for a full electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before making my decision. Her approach in this experience for me is really something that adds value to Lexus of Pembroke Pines! More
by Lizet.vargas06
Other Employees Tagged: Sal Kamal, Andre Armani, Steve Pastukhov, Jaasiel Lacayo, Kelsey Vespe, Dozer Kocsis
April 18, 2024
Excellent service was fast and excellent Will recommend Lexus of Pembroke Pines anytime ….. service is right to the point Lexus of Pembroke Pines anytime ….. service is right to the point More
by VALERIO_RAFAELA
Other Employees Tagged: Jeremy Rivera, Cesar Baez, Valentina Vergara, Jorge Acosta
March 16, 2024
Great dealing experience, big thanks to Eid and Carlo for their cooperation best of class experience. their cooperation best of class experience. More
by Mo. Khan
Other Employees Tagged: Jorge Garcell, Eid Alkabouni
December 29, 2023
Empty Promises and lies. I called twice to confirm parts were in after I confirmed the appointment. Dropped off the car at 10am was told it would be a 2 hour service at 12:1 I called twice to confirm parts were in after I confirmed the appointment. Dropped off the car at 10am was told it would be a 2 hour service at 12:15 I inquired about the status and was told it had not been started yet. I then took the car home got the service manager involved. They told me that she was very busy obviously because they have lots of problems there. I finally got the car repaired over at North Miami which was no pleasure either I was told I was going to be called back to find out why the car wasn’t taken care of again I guess I’m just going to have to continue to go to either Kendall, Kendall West or jam, which is not convenient, but they can only be just as bad or better More
by ScottA
Other Employees Tagged: Khalid Dahir
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