Brittany Fjellstad | Page 31

Dissapointed This was a last minute service appointment and the service staff was kind enough to get my truck in for service on short notice. However, it took q This was a last minute service appointment and the service staff was kind enough to get my truck in for service on short notice. However, it took quite a bit longer than i was told or anticipated as well, when the work was done, i felt that the person taking my payment had no clue on what was done in regards to the service or the inspection SPECIAL????? When I got into the truck, it had a strong odor of diesel fuel in it as if the service tech forgot a soaked diesel rag, THIS PISSED ME OFF IMMENSELY AS I COULD NOT GET RID OF THE SMELL WITH THE WINDOWS OPEN AND I KEEP OUR TRUCKS VERY CLEAN. I then tried phoning the service department back to let them know and kept getting voice mail for the rest of the day. I did however, leave a message and NO ONE CALLED ME BACK. So my first experience with North Star Ford was less than acceptable. Tracey Olfert Response Safety & Rescue Services Inc. More

by TRACEY0 Verified Customer Verified Customer

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Service received at North Star Ford Calgary It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me i It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me it was a very satisfying feeling. Thank so much for expediting the service for fixing my vehicle. More

by dgrant33 Verified Customer Verified Customer

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Service work Brittany was great to work with and she looked after all my service requirements quickly & was very friendly & helpful while doing so. My service work Brittany was great to work with and she looked after all my service requirements quickly & was very friendly & helpful while doing so. My service work was done properly by the mechanics & I was pleased with my whole experience at Northstar Ford in Crowfoot. More

by Tag Verified Customer Verified Customer

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Not Impressed I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on th I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on the inside of my hatch window was warped and needed replacement. When we picked up the vehicle, the hatch trim piece was replaced but was popped out on one side. A service person came out and popped it back into place. Once I drove home, I noticed there were several rattling sounds coming from the back of the vehicle. I noticed that the lower corner of the interior hatch cover (not the area which was fixed) was loose, and the handle was floating -- it was not secured into anything. This means that when someone tried closing the hatch, rather than push the button, they reefed down on the door, and broke the handle. After breaking the handle, they chose not to tell anyone (or more specifically me) about it. As for the CD Player, I put a CD in, and tried to eject it and it still wouldn't eject. I guess it never occurred to them that after trying to fix the problem, they should try to test it. I returned to the dealer and asked them to address these issues, which they did. Given the issues I was having with this repair center's complete and total lack of attention to detail, before I attended to pick up my vehicle, I went into the car lot and looked at an identical vehicle to mine (Escape) to look at how everything on the dash fits together, and the amount of play expected in the dash cover. When I picked up my vehicle, the left side of the CD/dash cover was not popped in, and was visible sitting about 4mm above the area it was supposed to clip into. The right side, was loosely fitting in, and was not fully recessed the way the cover should be. I was pretty annoyed at this time so I asked the manager, Craig to take a look at what I felt was poor workmanship. Craig popped the left side of the dash cover in, and said it was fixed. I pointed out the right side, and showed him how it was not sitting in nice and tightly. (The right side was sitting raised up about 5mm higher than it should be.) Craig didn't see what the issue was. I then lightly shook the piece to show him how much play there was in it. He told me that is normal, and that all the Escapes are like that. I told him he was completely wrong. I told him we could go to any Escape in the lot and I could show him that it is not suppose to shake the way it was shaking. I told him it was pretty obvious that the clips on the right side were not catching. I expect a manager of a service department to have an eye for detail. I expected that a manager would readily recognize the poor workmanship of his staff, apologize for the inconvenience, and tell me that he would ensure it would be taken care of. This did not happen, other than him asking me if I want to book it in again to get looked at. Really? I booked it in again, and as usual the part was not available in Calgary so I have to return to get it fixed -- so this will require a 6th trip to the dealer to finally get this problem resolved. However, given that they are ordering in a new dash cover, this tells me the clips which hold the cover down were broken. As you can see from the above, there is no pride of workmanship or quality control at this service shop. They hope the customer won't notice any defects in the repairs, and are not apologetic about continuing to waste a customer's time. The only reason I even gave 1 star for this rating, is because of Brittany and service supervisor Mike. Brittany is very pleasant and friendly to deal with and good at keeping customers updated with the status of their vehicle. The person who has helped to keep my sanity throughout this process is service supervisor Mike. Mike is very understanding of customer's concerns and ensures issues are looked into. If it was my call, Mike would be running that shop and not Craig! (Although now, I think I might have forgotten the service supervisor's name -- I don't see a "Mike" listed below, so maybe it was Mitch?) Due to poor attention to detail, repairs that are not tested, hoping that customers won't notice damage/defects, and poor management, I can not honestly recommend this repair shop to anyone. More

by notimpressed Verified Customer Verified Customer

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Oil change Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was to Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was told it would be really. Great work because I need it for later in the day and it was all fixed. More

by DON.CLEMENS30 Verified Customer Verified Customer

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Oil Change/Front end noise complaint Brittany was very nice and her service was excellent. It wasn't however until I picked up my vehicle that things went wrong. It was gross to me to fin Brittany was very nice and her service was excellent. It wasn't however until I picked up my vehicle that things went wrong. It was gross to me to find the floor mat with dirty foot prints was left inside, there was a big grease mark on the interior of the BEIGE drivers door handle as well as dark marks on the lower panel of the door, maybe from boots the mechanic was wearing? I do not wear work boots nor does anybody that drives my car so I know they did not come from me. The steering wheel felt like there was a grimy residue on it and that is definitely from dirty hands. Shouldn't the employee WASH their hands thoroughly before getting inside a customers car? I know it had to be road tested to hear the complaint I had made but seeing the mess left behind and the grime left on my hands from the steering wheel was disgusting. I obviously had to clean it when I returned home. More

by DORSTER Verified Customer Verified Customer

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Great Service was excellent. Little "b" really was helpful. So was Dave the shuttle driver. Thanks for help. Only change is to tell you before you arrive to Service was excellent. Little "b" really was helpful. So was Dave the shuttle driver. Thanks for help. Only change is to tell you before you arrive to drive up not park then walk up. More

by tedbrown Verified Customer Verified Customer

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Positive Experience at NorthStar Ford Excellent service. Was in and out very quickly and issues were dealt with promptly and accurately. Service staff was very friendly and professional. W Excellent service. Was in and out very quickly and issues were dealt with promptly and accurately. Service staff was very friendly and professional. Will return in the future. More

by ARLIN.PACHET Verified Customer Verified Customer

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Awesome service Brittany my service advisor was probably the best I have dealt with at any dealership She would call every couple of days to give me an update as wel Brittany my service advisor was probably the best I have dealt with at any dealership She would call every couple of days to give me an update as well as relay information from the Tech working on my truck I wish everyone I dealt with was as good as Brittany. The Diesel care warranty I bought was well worth the money. More

by INGHAM.TERRY Verified Customer Verified Customer

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Excellent Service I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at the Calgary location. Brittany Fjellstad put me into the local system, and also noticed I had a could of recalls on my vehicle. My appointment was for 2:30 p.m. and she spoke to the technicians to see if they could also do the recall work on my car before closing at 4 p.m. She said usually they ask to keep the car for a day for the recalls. I left and came back at about 4:15 p.m. and she informed me all the work had been done and I didn't need to come back. Amazing customer service, and thank you for making everything convenient. More

by laderasc Verified Customer Verified Customer

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