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Brittany Fjellstad
Brittany Fjellstad | Page 32
Service Advisor
Northstar Ford Calgary
9 Crowfoot Cir NW
Calgary, AB T3G 3J8
369 Reviews
369 Reviews of Brittany Fjellstad
June 15, 2016
Great Experience! Easy to work with, night dropped the truck and they took care of everything and finished early! Booked the appointment a day prior as well and they ac Easy to work with, night dropped the truck and they took care of everything and finished early! Booked the appointment a day prior as well and they accomodated with limited notice! More
by TJS
Verified Customer
June 14, 2016
Simply "The best". Being a Fort McMurray Evacuee at the time of my visit, I received a warm welcome with compassion for the emotional state most of us where in and was p Being a Fort McMurray Evacuee at the time of my visit, I received a warm welcome with compassion for the emotional state most of us where in and was put at ease having my truck's service completed quickly and smoothly. From my greeting in the door to the warm hug of support when leaving, a service experience couldn't have been better. More
by rodder99
June 10, 2016
see below I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on I'm from Fort McMurray, brought my vehicle in for service and signal light bulb on passenger side. Asked the rep to quote and call me with a price on a spare key and fob because mine burnt in my home in the Mac, also asked if the mech could loosen the nut on my hitch so I could through it in the back of my truck. I didn't receive a call from serv.rep. picked my truck up, no quote for fob/key and tried to charge me 48.00 for loosening the nut on my hitch. Was not impressed at all. Cashier removed the 48.00 but I was not happy, who charges 48.00 to loosen a nut?? More
by karborah
June 10, 2016
Quality workmanship from nice people My wife took in and picked up the vehicle. I only spoke on the phone with the service people regarding the situation and recommended course of action. My wife took in and picked up the vehicle. I only spoke on the phone with the service people regarding the situation and recommended course of action. As always, polite courteous and helpful. More
by BRIAN37
June 10, 2016
Brake repairs New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinio New rotors, pads and fluid flush. All Ford parts so should be like new. Found electrical fault on odometer and repaired it. also changed leaking pinion seal. More
by KENCHILTZ
June 09, 2016
Polite, but not at all customer-service oriented. After many years of owning Fords (trucks and cars) we have decided our next vehicle will not be a Ford. Our Ford Truck 150 and our 2012 Ford Explore After many years of owning Fords (trucks and cars) we have decided our next vehicle will not be a Ford. Our Ford Truck 150 and our 2012 Ford Explorer have had technical issues and when we go online we have read where our issue are a problem with that year's model. One issue has happened twice now and is obviously a defect in construction. Even so, the problems are not dealt with at our service centre. We understand there can be technical problems, but one hopes that the company will back up their product. None of ours has been dealt with satisfactorily. We have to scratch out any bit of help to then just be told how sorry they are, but they can't do anything. Also, our Platinum Shield Protection plan purchased at the time we bought the vehicle was not accurately documented in the computer system that tracks when the next inspection is due. I had to prove with my paperwork that it was done in the past at the right interval. When we asked to speak with a manager, we were not allowed to do so, but told to contact the Ford company personally. We have been very frustrated with this service centre over serveral visits and will now go to another in the future. More
by PARKERFAMILY3
June 09, 2016
Repair air conditioning I asked Northstar to check my air conditioning on my vehicle as it was still under warranty. They repaired the unit and checked everything perfectly. I asked Northstar to check my air conditioning on my vehicle as it was still under warranty. They repaired the unit and checked everything perfectly. The air now works like new, even though the vehicle is a 2010. The shuttle dropped me off and picked me up and my vehicle was ready by 3 pm. More
by BUTLER5
June 03, 2016
Excellent Really friendly service received. Workmanship was 1st class. Vehicle was also really cleaned well. They are almost as good as the Quick lane in Fort Really friendly service received. Workmanship was 1st class. Vehicle was also really cleaned well. They are almost as good as the Quick lane in Fort McMurray. Good job. More
by GORDON.BAATJES
Other Employees Tagged: Fiona Rea
May 31, 2016
Excellent and efficient I went in for my tires to be switched to all season, Received excellent service in a was served in a reasonable amount of time I went in for my tires to be switched to all season, Received excellent service in a was served in a reasonable amount of time More
by AHUVA.RABINOVITCH
May 23, 2016
Avalanche Repair Not happy with service. I brought my truck in for repair of 4 problems, only got 1 repaired. they charged an extra $600 for 3 code readings. Their me Not happy with service. I brought my truck in for repair of 4 problems, only got 1 repaired. they charged an extra $600 for 3 code readings. Their mechanics seem lazy as they did not seem to want to work on the other problems claiming they did not have the proper information or equipment to complete the repairs. I ended up taking the Avalanche to an independent mechanic in Cochrane and they solved all my problems with no problem. I bought a new 2015 Escape from Northstar and I will not be taking it in to them for anymore regular service. Also I replace the Avalanche with a new truck in the fall and I will not be dealing with Northstar in the future. More
by bosborn1
