Dealer Reviews
Cars for Sale
Dealer Log In
Brittany Fjellstad
Brittany Fjellstad | Page 33
Service Advisor
Northstar Ford Calgary
9 Crowfoot Cir NW
Calgary, AB T3G 3J8
369 Reviews
369 Reviews of Brittany Fjellstad
May 20, 2016
Regular service I'm always treated very well at NorthStar, the service adviser always explains all of the work that is to be done. The only COMPLAINT I have is that I'm always treated very well at NorthStar, the service adviser always explains all of the work that is to be done. The only COMPLAINT I have is that the tech needs to wipe the oil trays under my truck so that I don't have to wipe up on my garage floor. More
by Ford F150
Verified Customer
May 18, 2016
hidden shop fees I found a 12% fee on service to be very deceiving and an underhanded way to charge a higher price. when a price is posted or verbally given to a cust I found a 12% fee on service to be very deceiving and an underhanded way to charge a higher price. when a price is posted or verbally given to a customer it should be the total price with or without GST which is mentioned at the time. Just build the fee in or be equally upfront about it as your regular charges. hiding it in the fine print and mentioning that competitors do it to is a bad way to explain it to a customer. These hidden fees have caused me to look for future service elsewhere. I was not impressed. Thanks, Ralph Lombardo 403 512 7844 More
by LOMBA03
May 18, 2016
Great People/Service too slow. I think there could be better ways of being more efficient in the service department. My truck wasn't ready until 4pm for just an oil change and a tir I think there could be better ways of being more efficient in the service department. My truck wasn't ready until 4pm for just an oil change and a tire rotation. I had also brought my truck in because of rust on the front bumper. (which has nothing to do with rock chips) The truck has not even been in my possession for a year. No way it should have rust, not for a $80K vehicle. I also wanted the brakes checked to see why they were squeaking but they never found a solution for this problem. They only measured the brakes and they were fine. My brakes are still squeaking. Regardless, the body shop guy (can't remember his name) was extremely nice regarding my bumper rust and so was my service lady (Brittany). They did awesome. No problems with their customer service. I would have gave them 5 stars. In future why wait until the truck is done ins service and has to be driven to the body department. Have someone come and assess the vehicle while it's getting serviced to save time. Then the bodyshop person will then know before hand if or what should be done. In closing, this is why I like going to drive through oil change places. Quick and painless and I've never had an issue. This is also why I didn't get the maintenance package. With the dealership it takes a few days to get in and then you have to wait with no vehicle for the entire day which is a bit frustrating. More
by Jason C
May 18, 2016
Tire Change Brittany is always super helpful and pleasant to deal with. She goes out of her way to meet my needs as a customer and I look forward to seeing her ea Brittany is always super helpful and pleasant to deal with. She goes out of her way to meet my needs as a customer and I look forward to seeing her each visit. More
by jaymimuir
May 18, 2016
Friendly and professional service I had a few questions of my maintenance plan and the service advisor (Brittney) was able to answer all of them. Great customer service Brittney! I had a few questions of my maintenance plan and the service advisor (Brittney) was able to answer all of them. Great customer service Brittney! More
by SANDRA R
May 17, 2016
Service Brittney is just great. She made the experience wonderful I can't wait to bring my vehicle in to her again. Wish I could buy a vehicle from her was ju Brittney is just great. She made the experience wonderful I can't wait to bring my vehicle in to her again. Wish I could buy a vehicle from her was just a pleasure More
by erin.mills29
May 14, 2016
Fast and friendly service Brittany was very friendly and helpful. I was called during the day and given options for service. She explained what I needed. The hours were great. Brittany was very friendly and helpful. I was called during the day and given options for service. She explained what I needed. The hours were great. More
by kostumes
May 09, 2016
Poor follow up They called a few times and since the line was busy they sent an e-mail, but we were waiting for a phone call. They forgot to give us a suggested repa They called a few times and since the line was busy they sent an e-mail, but we were waiting for a phone call. They forgot to give us a suggested repair again they contacted us via e-mail not phone. We only check e-mails once in a while. Also the length of time to get a drive home, too long a wait. We have thought a ford would be our next car, but I believe we may try another dealership. The Muir's More
by noel4me
May 09, 2016
Customer Service Number 1 Friendly, knowledgeable and efficient - great team work, Rob! All put the customer first and go out of their way to ensure your experience is good an Friendly, knowledgeable and efficient - great team work, Rob! All put the customer first and go out of their way to ensure your experience is good and seamless. LP More
by LPAINE
Other Employees Tagged: Rob Meade, Can't remember all the names!
May 06, 2016
What A Long Way You've Come! When I first started going to Northstar in 2013/14 the service was awful...so awful I wrote to the CEO of Ford Canada. I don't know of course what wen When I first started going to Northstar in 2013/14 the service was awful...so awful I wrote to the CEO of Ford Canada. I don't know of course what went on from there but all I can say is now I wouldn't bring my vehicle anywhere else. Everyone is friendly (they weren't before) & they make me feel like they really value my business...and yes, I have written to the CEO about that too. Of course it goes without saying they do a great job on my vehicle. So thank you Northstar for hearing your customers. And what a fabulous thing to do for the evacuees of Ft Mac...generous beyond words. A very special thank you for that. More
by Samantha-jane
