Brittany Fjellstad | Page 2

Great We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas More

by LGHGAGNON Verified Customer Verified Customer

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Melissa's Explorer Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are deb Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are debatable but at least communication was clear and tight. Thank you. More

by WADE.KOLMEL Verified Customer Verified Customer

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In an out in an hour. Brittany was terrific as always and got me signed in, fixed up and out again in just over an hour. Thanks B. you're great! Brittany was terrific as always and got me signed in, fixed up and out again in just over an hour. Thanks B. you're great! More

by LANSINGJ Verified Customer Verified Customer

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Great Service Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to ot Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to others. More

by 2011 Flex Owner Verified Customer Verified Customer

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Outstanding Service! Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with friendly, and efficient people who always show how much they care about the individual. More

by LEONABAKER1 Verified Customer Verified Customer

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Annual service Brittany has been very supportive and provides adequate information on your vehicle, ad the service/pars that would be required to be replaced and ser Brittany has been very supportive and provides adequate information on your vehicle, ad the service/pars that would be required to be replaced and serviced as well. More

by KALBHOJAK Verified Customer Verified Customer

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Quick oil/filter change . Brittany took me in and everything was well done and on schedule. She also went over the service and let me know what to expect on the next service. . Brittany took me in and everything was well done and on schedule. She also went over the service and let me know what to expect on the next service. More

by Indro Lawu Verified Customer Verified Customer

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Service don’t listen to customers!!!!! Called service to book BRAND NEW TRUCK in for problem repairs. Took truck for the day and only thing managed to get completed was oil change and not e Called service to book BRAND NEW TRUCK in for problem repairs. Took truck for the day and only thing managed to get completed was oil change and not even fill of Def.. they didn’t order any parts for repair witch should have been there for day of booking... need to start listening to the customers as problems we’re simply sunroof leak. DS door leak. But what does the daily driver of the truck know!!! Now there wanting to keep truck again for couple more days to repair things that should have been done first time. little frustrating. As there was a vibration. There saying it was a driveshaft balance issue so let the customer drive it I tell they can get new one in to replace it. Clearly causing more issues with parts. To me this sounds like not very good math. As the truck will for sure be back in for more warrenty repairs. More

by KCBFARRIER13 Verified Customer Verified Customer

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Great experience Great staff! Very friendly. Done in a timely manner as well! I’ll definitely take my little fiesta there whenever I have any other problems Great staff! Very friendly. Done in a timely manner as well! I’ll definitely take my little fiesta there whenever I have any other problems More

by MEGGBAIN Verified Customer Verified Customer

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Excellent customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on prov customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on providing the best customer experience possible. My vehicle was assessed and the mechanical problem accurately diagnosed within a reasonable timeframe, which I was then informed about and all necessary repairs and costs involved were clearly explained. Any other minor issues not needing immediate attention were also brought to my attention and left for my discretion to be followed up with later if I so choose. At no time did I feel pressured or mislead into paying for non-essential repairs...which is reassuring when having an older vehicle (2007 Fusion) repaired at a dealership. My previous service I had received at this location prior was also very positive, so I’m confident that my experience here isn’t unique. I would therefore certainly recommend Northstar Ford to others for their auto service/repairs, and I’ll strongly consider buying my next Ford at this dealership. More

by 007fusion Verified Customer Verified Customer

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