Brittany Fjellstad | Page 3

Service don’t listen to customers!!!!! Called service to book BRAND NEW TRUCK in for problem repairs. Took truck for the day and only thing managed to get completed was oil change and not e Called service to book BRAND NEW TRUCK in for problem repairs. Took truck for the day and only thing managed to get completed was oil change and not even fill of Def.. they didn’t order any parts for repair witch should have been there for day of booking... need to start listening to the customers as problems we’re simply sunroof leak. DS door leak. But what does the daily driver of the truck know!!! Now there wanting to keep truck again for couple more days to repair things that should have been done first time. little frustrating. As there was a vibration. There saying it was a driveshaft balance issue so let the customer drive it I tell they can get new one in to replace it. Clearly causing more issues with parts. To me this sounds like not very good math. As the truck will for sure be back in for more warrenty repairs. More

by KCBFARRIER13 Verified Customer Verified Customer

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Great experience Great staff! Very friendly. Done in a timely manner as well! I’ll definitely take my little fiesta there whenever I have any other problems Great staff! Very friendly. Done in a timely manner as well! I’ll definitely take my little fiesta there whenever I have any other problems More

by MEGGBAIN Verified Customer Verified Customer

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Excellent customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on prov customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on providing the best customer experience possible. My vehicle was assessed and the mechanical problem accurately diagnosed within a reasonable timeframe, which I was then informed about and all necessary repairs and costs involved were clearly explained. Any other minor issues not needing immediate attention were also brought to my attention and left for my discretion to be followed up with later if I so choose. At no time did I feel pressured or mislead into paying for non-essential repairs...which is reassuring when having an older vehicle (2007 Fusion) repaired at a dealership. My previous service I had received at this location prior was also very positive, so I’m confident that my experience here isn’t unique. I would therefore certainly recommend Northstar Ford to others for their auto service/repairs, and I’ll strongly consider buying my next Ford at this dealership. More

by 007fusion Verified Customer Verified Customer

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happy customer! Bought my truck at northstar ford in 2013 and have had nothing but great experiences in the service department since! All service staff has been frien Bought my truck at northstar ford in 2013 and have had nothing but great experiences in the service department since! All service staff has been friendly and helpful. More

by TROYLIDSTER Verified Customer Verified Customer

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Recall Everything went great and the people at northstar had my truck back to me by the end of the day! Great service! I was very happy with everything Everything went great and the people at northstar had my truck back to me by the end of the day! Great service! I was very happy with everything More

by DAVEBRADSHAW15 Verified Customer Verified Customer

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I lost my trust in Ford dearlerships. Until my dealings at NorthStar dealer ship the women taking care of me went away out of her way to please me the first time so yesterday I went back a Until my dealings at NorthStar dealer ship the women taking care of me went away out of her way to please me the first time so yesterday I went back and dealt with her again and gave me hope for maybe buying another Ford one day once they get rid of there DEF xxxxxxxx. Nothing but trouble with my Ford 550 since new and it was a hundred thousand dollars set up with plow and sander all supplied new from Ford. More

by DPICKERING Verified Customer Verified Customer

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Efficient and organized I've enjoyed the service department at North Star, always very organized, have the service down to a science. I'll continue to use North Star Ford I've enjoyed the service department at North Star, always very organized, have the service down to a science. I'll continue to use North Star Ford More

by LMAYER35 Verified Customer Verified Customer

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very pleasant experience Brittany went beyond to help me out. Great thx Brittany! I’d recommend Notrh Star ford to any one looking for a new or used vehicle. Brittany went beyond to help me out. Great thx Brittany! I’d recommend Notrh Star ford to any one looking for a new or used vehicle. More

by SJK1015 Verified Customer Verified Customer

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Just in for a recall. Staff was polite, friendly, and helpful. Offered additional help if I had questions. I had no complaints. I guess I would recommend the dealers Staff was polite, friendly, and helpful. Offered additional help if I had questions. I had no complaints. I guess I would recommend the dealership as far as the experience I had. More

by TGAJDOSTIK Verified Customer Verified Customer

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very good staff was friendly and informative and work was done correctly and on time. I will be returning for a followup cleaning after my trip up north staff was friendly and informative and work was done correctly and on time. I will be returning for a followup cleaning after my trip up north More

by BCCL Verified Customer Verified Customer

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