Al Pellizzeri

Management is very Unprofessional and rude and they are supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from y supposed to be the leaders of the staff . Staff is disorganized and arrogant while talking to you via telephone. you can’t expect a call from your team about when your vehicle is ready If you have a set date from the paperwork issued at the service counter you would expect that date for your car to be ready If your car isn’t ready and they need more time it’s up to you as a customer to call and speak with staff and ask them if they are done with your vehicle If you need more time with a customer vehicle I think that day or day after a phone call should be place to the customer Then when you decide to call and ask what’s going on it’s a problem that you called about your property The management team has no respect for customers , the manager for the service department hung up the phone while I was asking questions about my vehicle At no point was I rude to the manager or raised my voice or anything to get such a bad experience with him. Then I called back To finish gathering information from management Spoke with phone agent who transferred me multiple times and place on the call hold with music for over 3/4 mins each time only to be told that he not available for customers and they don’t know why he not answering and no one else was available It appears that you guys don’t have any polices that prevent staff from “Looking out for each other “ because it seems if you ask any questions to staff via telephone you will get the phone disconnected and all of a sudden there is no service More

by SEANPAYNEJ Verified Customer Verified Customer

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Great place for service and to buy a new or used vehicle. Joana from service is always courteous and poliet and attentive to customers need for what needs to be done on your car she great and awesome the pa Joana from service is always courteous and poliet and attentive to customers need for what needs to be done on your car she great and awesome the parts dept and cashiers are also helpful and courteous. Great dealership More

by Olivia Verified Customer Verified Customer

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Our Personal Sales Specialist Jose Palomares was exceptional! From start to finish he made us feel welcomed & was very knowledgeable with everything. He goes above & beyond with his customer servic exceptional! From start to finish he made us feel welcomed & was very knowledgeable with everything. He goes above & beyond with his customer service. The manager Al Pellizzeri was also very down to earth & extremely helpful. We are so happy with our decision to buy a Hyundai & especially with this dealership. We have already referred people! More

by dawnde6 Verified Customer Verified Customer

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This dealership has been the best to me! I have been going here since 2022. Never had any problems here. All areas of the dealership have been great! A place to take, buy or sell your ca I have been going here since 2022. Never had any problems here. All areas of the dealership have been great! A place to take, buy or sell your car. Rayj More

by Rjoneserin Verified Customer Verified Customer

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No pressure easy from start to finish friendly and explained clearly my options from start to finish. explained clearly my options from start to finish. More

by WOOWOO711 Verified Customer Verified Customer

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Great experience. Maurice was kind, patient, and NOT pushy at all! He explained everything and was easy to talk to. So far, we love our Santa Fe! Maurice was kind, patient, and NOT pushy at all! He explained everything and was easy to talk to. So far, we love our Santa Fe! More

by MBRHAWLEY Verified Customer Verified Customer

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Patient, respectful and friendly. The entire process was very simple. I appreciate not being pressured. I felt valued as a new customer. The entire process was very simple. I appreciate not being pressured. I felt valued as a new customer. More

by LFELTEN0806 Verified Customer Verified Customer

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The best in sales, service and financing! Doing business with Family Hyundai since 2002. And plan to continue have very happy with them! Ray J Doing business with Family Hyundai since 2002. And plan to continue have very happy with them! Ray J More

by Rjoneserin Verified Customer Verified Customer

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Personable, efficient, reliable, family oriented, fair, welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! More

by ROSALIND_EVANS Verified Customer Verified Customer

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My last service was a oil change and oil was all over my engine bay engine bay More

by JACK_FLACK Verified Customer Verified Customer

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