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Kodiak was helpful and friendly. I was in for an oil... - Travis
Kodiak was helpful and friendly. I was in for an oil change, he got my vehicle in right away. I was pleased with my interaction with him. Nice job!
Top Reviewed Service Specialists At This Dealership
Express Lane Advisor
We had purchased a pre-owned vehicle from Mainline... - Karen
We had purchased a pre-owned vehicle from Mainline Chrysler and have had to get service done on a few occasions. Each time, Kelsey in Service has been amazing. She is quick to respond, knowledgeable, most accommodating and gets things done. She is incredibly kind and so patient. she explains what the issue is and clearly outlines what is required to fix it. Kelsey answers all questions.... If she does not know, she gets back to you.
I highly recommend her for any service needs. 5-star PLUS
Don's service review - Don C
Service was awesome, excellent work, on time as promised and "very" reasonably priced. Take all your service work here. They work on all makes and models, so no need to go anywhere else.
Reid (Service Advisor)is the best in the business. He... - David
Reid (Service Advisor)is the best in the business. He looks after his customers as does Jeremy (Parts)!
I went to get my jeep fixed and they told me it was under... - Justonsmith306
I went to get my jeep fixed and they told me it was under warranty for my alternator but in order for it to be check and see if that was the problem they would need me to put a new battery in first or they could not check it. I checked with auto clearing and they told me that was xxxxxxxx you dont need a new one they had batteries there they could have checked it. I have bought 2 jeeps from dodge city and was going back in January for my 3rd one but not now.. waste my time give me the run around for nothing. The girl in the parts department made me feel like a fool for trying to understand why they didnt just do it when it was in that's why I brought it in. When asked what was covered why didn't they tell me I needed a new battery to check it.. dodge city you lost my business over a alternator test not like your going to read this and care. On to drive Canada for my next jeep.bring a battery that holds charge it cost to check it bring a new one cost nothing to check it hmmm sounds like xxxxxxxxx
Most recently my truck had an issue with the passenger... - Stephen kelly
Most recently my truck had an issue with the passenger heater and the Ram boxes weren't opening properly. After diagnosing, parts were ordered for the heater and the ram boxes were apparently due to the install of the tonneau cover at the purchase dealer.
No problem, i contacted watrous.
I brought the truck back to Auto Clearing when the parts arrived for the heater. Diagnosing was wrong and the part was on back order. So I told them I'm working from home, i don't need the truck so hold on to it. Saved them time from having to put the dash back together and them having to remove it again. After 1.5 weeks I did inform them i wanted my truck before easter weekend. Which they met. All total had my truck for two weeks waiting on the part and the correct install.
However, I picked my truck up and was told there was a .4 hour charge of $75 when they inspected the ram boxes from the previous visit....almost 3 weeks previous.
After having my truck for 2 weeks, saving them time of reinstallation and stripping it down again... two wrong diagnosis on the actual fix and being very easy to get along with considering I didn't "need" the truck i was disappointed to get dinged $75....its not about the cash, it's about how you take care of customers and that just didn't sit well with me...
Due to social distancing the dealership doors were closed so I did contact the gm via phone again... full transparency in trying to give the dealership the opportunity and know about the issues.
Also, my truck was fully detailed inside when I dropped it off. simply because of covid I wanted to ensure it was good for the dealership .... when I picked it up it looks like it was left outside on a dusty windy day/s with the windows open. Everything is covered in greasy garage dust....
While heater seems to work at high setting it sounds like a jet engine... two weeks and it's still not repaired.
Previously there was a squeaking noise in the cab so I contacted Auto clearing. Left messages on monday, Tuesday and wednesday that week. The only time i got a returned call was after I had to speak with the General Manager about my disappointing experience.
Service manager claimed he tried contacting me but I had no messages or missed calls.
I would not recommend this dealership
All fairness, I dealt with the auto body side previously... top notch service and would highly recommend the auto body repair shop, particularly the manager was great to deal with.
Small town service can't be beat - Th jeep
I did not purchase my Jeep here. After a terrible experience trying to get service in Regina where I had purchased it, Estevan Motors took my vehicle in and did an excellent job. I won't shop around next time I buy a vehicle. I will come here.
Great People,Great Place - Dodgeman2019
I brought my 2019 Ram 1500 here for warranty work,purchased in Regina.The staff was fabulous!!Service department was very efficient and great at answering any questions I had!A special thanks to Daniele in the service department-she made the repair work-a joy!!
Avoid this place at all cost. Put some bad fuel in my eco... - Brock
Avoid this place at all cost. Put some bad fuel in my eco diesel. They tried to tell me I need $9200 worth of work. Fuel pump injectors fuel rails... I told them to just flush the system and clean out the tank new filters. Threatened to void my warranty and red flag the truck. Took it to another dealership. They pulled injectors fuel was clean. Ended up replacing a fuel rail, flushing system and cleaning the tank. Still have my warranty... bill was $1400... long ways from $9200
Lack of caring - RamMan
Recently poor service on warranty work. Item sits all day after being delivered when shop opens. Bought several vehicles from dealer in past. Recent experience I won’t ever shop here again. And I have passed message along to friends and family to look elsewhere do to poor service and attitude towards issues.
I 100% reccomend these guys!!! Sales, service, knowledge... - Glenns
I 100% reccomend these guys!!! Sales, service, knowledge goes a long way! Thank you all for being so kind and reliable. I love my Jeep Grand Cherokee
Very happy with the service department with their work I... - Mattrb7575
Very happy with the service department with their work I needed done on pickup. Also nice they had parts needed in stock great place and people Thanks again
Crestview Chrysler Dodge Jeep