Most recently my truck had an issue with the passenger... - Stephen kelly
Most recently my truck had an issue with the passenger heater and the Ram boxes weren't opening properly. After diagnosing, parts were ordered for the heater and the ram boxes were apparently due to the install of the tonneau cover at the purchase dealer.
No problem, i contacted watrous.
I brought the truck back to Auto Clearing when the parts arrived for the heater. Diagnosing was wrong and the part was on back order. So I told them I'm working from home, i don't need the truck so hold on to it. Saved them time from having to put the dash back together and them having to remove it again. After 1.5 weeks I did inform them i wanted my truck before easter weekend. Which they met. All total had my truck for two weeks waiting on the part and the correct install.
However, I picked my truck up and was told there was a .4 hour charge of $75 when they inspected the ram boxes from the previous visit....almost 3 weeks previous.
After having my truck for 2 weeks, saving them time of reinstallation and stripping it down again... two wrong diagnosis on the actual fix and being very easy to get along with considering I didn't "need" the truck i was disappointed to get dinged $75....its not about the cash, it's about how you take care of customers and that just didn't sit well with me...
Due to social distancing the dealership doors were closed so I did contact the gm via phone again... full transparency in trying to give the dealership the opportunity and know about the issues.
Also, my truck was fully detailed inside when I dropped it off. simply because of covid I wanted to ensure it was good for the dealership .... when I picked it up it looks like it was left outside on a dusty windy day/s with the windows open. Everything is covered in greasy garage dust....
While heater seems to work at high setting it sounds like a jet engine... two weeks and it's still not repaired.
Previously there was a squeaking noise in the cab so I contacted Auto clearing. Left messages on monday, Tuesday and wednesday that week. The only time i got a returned call was after I had to speak with the General Manager about my disappointing experience.
Service manager claimed he tried contacting me but I had no messages or missed calls.
I would not recommend this dealership
All fairness, I dealt with the auto body side previously... top notch service and would highly recommend the auto body repair shop, particularly the manager was great to deal with.
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