97 Ontario Lincoln Service Centres

Shane was excellent when l brought my 2020 Ford Edge in - noreen

Shane was excellent when l brought my 2020 Ford Edge in for my oil change. He was on top of making sure that the oil exchange didn’t take to long and made sure my car was washed when finished. I have had previous dealings with Shane and have always been pleased.

Excellent service. - Cathy

Excellent service. It was quick, pleasant and easy. No problems at all. I was very pleased.

I highly recommend White Oaks Collision Centre for body - Michelle K

I highly recommend White Oaks Collision Centre for body work and paint on your vehicle. Jim Matesic is professional and takes time to explain the work and answer any questions you may have. I was most impressed with the level of service and Jim’s knowledge and expertise! Great experience! Michelle K

Great dealership. - Matt

Great dealership. Service Advisors go the extra mile to listen to your needs. Front lobby/ Coffee area /Magazines for the customers and staff are well stocked and displayed.

Best service I’ve ever had. - dmarchand1944

Best service I’ve ever had. Marnie was very helpful. The service dept did a great job

Had vehicle diagnosed was charged for work that did not - Sal

Had vehicle diagnosed was charged for work that did not fix the issue. Then was quoted for the actual issue. Never going back.

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

Very poor customer service . - DeLucaFamily1994

Very poor customer service ... actually NO customer service or an ounce of respect from Greg Quirk. I felt like I was being "talked down to" instead of "listened to". There is a very long story behind my issue but between a poor service made on my vehicle to trying to get some support back for having to spend over $1600 to repair their mistake, Mr Quirk refused to dee any reasoning and was very abrupt and made me feel like I was wasting his time.

Thé service was excellent and the staff very polite. - lucietagliafierro

Thé service was excellent and the staff very polite. I used the courtesy ride home and they picked me up at the appointed time. Very happy with the service. 10 out of 10

Good response during my first customer claim for warranty - Johnewhite49

Good response during my first customer claim for warranty issue with all staff involved in the process👍🏼

I visited Donnelly Ford this morning, hoping to resolve a - Len Harris

I visited Donnelly Ford this morning, hoping to resolve a Ford recall notice I received. I've been a loyal customer for years, having purchased both a 2005 Mustang GT Convertible and a 2021 Escape from them, and I’ve always had positive experiences in the past. However, my recent visit was quite disappointing. I had previously taken my car into them for recalls in March. They managed to address some issues and mentioned that others were still pending. At that time, they provided me with a rental car for the day, which was much appreciated, especially given my reliance on my vehicle for work as a real estate agent. This morning’s visit was to address one of the pending recalls. Unfortunately, from the moment I interacted with the service representative, I felt disrespected and talked down to. This was surprising and upsetting, mainly because I had never experienced such treatment from them before. I also mentioned a vibration in the front end of my vehicle—an issue that had been fixed early in my ownership. I was told that new fluid had been added to the differential, but the service representative informed me that only a part had been replaced. Later, he suggested that perhaps the fluid needed changing due to the new part. When I inquired about coverage under my expensive extended warranty, I was told I might or might not be covered. If covered, the cost would be fully covered; if not, I would be responsible for the inspection and repair costs. The way this information was conveyed made me feel like I was just another annoying customer rather than a valued client. This visit has, unfortunately, changed my perception of Donnelly Ford. I’ve always recommended them and spoke highly of their dealership, but being treated with such disregard is disheartening. I hope they will address these issues and ensure all customers receive the respect and professionalism they deserve.

Great customer service in the Service Department. My... - Chris

Great customer service in the Service Department. My vehicle was repaired quickly and the price was fair. Thank you Michael Chang!

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

Best Service Dept - JonnyBoy

We bought an F-150 from an Ottawa dealer but tried a dealer for our servicing that was closer to home. After the first time, no one else touched my truck until I traded it in recently. Sadly the Ford Super Duty did not meet our needs, but if we could have, we would have bought it here. Their service desk is the best!

Incredible Service from Navin and his team! - Domenicottobre

Incredible Service from Navin and his team! My car always gets treated like it’s going to the spa when it comes here for service! Thank you! Domenic