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Over and Above - Nauldy
When you need it done ... Brandon is your guy ! I have bought my last 5 vehicles off Brandon and he always makes sure I get treated the with best service and always makes sure you get the best deal out there ! Go see Brandon Flonders you won’t be disappointed .
Top Reviewed Service Specialists At This Dealership
General Parts and Service Manager
Shuttle Service - Marvin
Appreciate the quick shuttle service. The shuttle vehicle was clean and very convenient. The driver was
very cautious and friendly... Overall good experience... Thanks Michael.
Always been helpful and fair. Good pricing too. - Bob
I have purchased several cars, both new and used from Steve over the years. No hassle, fair and very understanding of the products he sells.
Honest professional advice - Audrey Raymond
Al Banks has been the go to professional our family has trusted with all our vehicles over the years. We are fortunate to know an individual with the highest level of professionalism and honesty in the car and truck service industry by far.
Excellent buying experience and following service. - BOBS LINCOLN
This is my third Lincoln from them. Two leased and the last, a Continental, purchased and financed at a great deal.
Always serviced by them with excellent overall service, friendly personnel and a very nice facility.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Simply the best - DJ
Because I travel a lot both me and my vehicle have special needs. Mainly timing for service.
I am in for service every 5 to 6 weeks and Polito always finds a time that fits into my schedule and has me back on the road in as short a time possible.
Keep up the great work.
Excellent! - Rayz
I am new to this area and have been in a few times for oil changes and some minor service. Thus far the whole experience was extremely streamlined, friendly and professional. This will be my "go to" place for automotive service from now on. A great place you can trust.
Mike on the "Ball" - Satisfied customer
Mike service rep for my Lincoln MKX arranged a warranty update on vehicle and also noticed a problem with a sensor which he and staff were able to fix without ordering new parts-nice work guys!
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Great service - ckenneth
Awesome customer service for the service advisers. Quick to help and very friendly service with a smile. Will continue to go back for service thanks to them.
Friendly staff. - Dale
Got my dreM car here. Would buy another car from them again. Very friendly people work here. Rex took very good care of me. Treated me with coffee. Thanks for everything.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Terrible service - Bill
After waiting for almost a year with several calls to Airport Ford in Hamilton and contact to Ford Canada. I am still waiting to hear from them to replace my recall airbag. I stopped at Northway Ford in Brantford 8 days ago and as of today my airbag has been installed. You make the call on who offers better customer service
A1 exorbitance alays - Hoppy
At every visit I have had positive results, there have been a few bumps along the way, but when ever the issue was brought up, it would be dealt with immediately. and they do maintain standards. I have been going to Ed Learn from about 2006 and am pleased with their quality of service. Also over time have traded, bought my vehicles from Ed Learn....with no regrets
I think the body shop service is great and this is the... - Very happy old man
I think the body shop service is great and this is the second time I am having my van fixed and the overall experience was excellent
Professional and courteous service every time. Always... - Mike
Professional and courteous service every time.
Always go to Bayfield Ford for sales and service and recommend same for anyone buying / owning a Ford product.
Over due on my oil change - Tim
Ive been dealing with Brenda for over 10 years now . I called Brenda and let her know I was over due on my oil change and if she could take me this morning as I was concerned being a new car. She brought me in within the hour, I'm a very happy customer !!!
Thank You Brenda for always taking care of me over the years !!
Excellent service : Service Dept.- Tony S. - fusion driver
Great service from the service department, they are courteous , professional and
knowledgeable employees with on time service delivery . A pleasure to deal with.
Thank you Tony S for your expertise and amazing service !
over a week for a leaking hose - Jane R
I brought my car in last Thursday because it was leaking power steering fluid profusely. It's now Thursday again. The car was supposed to have been fixed by last night. I heard nothing. I've now been sitting on hold for 8 minutes with no service adviser answering the phone. They finally picked up the phone after 10 minutes of being shuffled around only to find that they have finished the repairs yet. Over a week to fix a leaking power steering fluid hose with no apology. Ridiculous. Next time I'll pay a tow truck to take it out to Pickering.
Service Team was great ! - Mark bommarito
Emergency Flat tire on my F150 during last nights commute home
called the Service dept and after a quick check to see if they could take me in asap
the Service Team at FORMULA FORD took me right away
Great attention and promptness From the receptionist who took my call , to the Service Lady that registered me in right away as i pulled in , when i was being registered ,Recalls were check and my general service requirement were also checked , to the speed of the mechanics , to the Lady that took my payment of my invoice , awesome !
Brake Light bulb cost $149.36 - extreme frustration
I wanted to get my brake light bulb replaced. I made an appointment. It took almost 2 hours. When it came time to pay they told me they had to run a diagnostic test on it before they could change the $15.00 brake light bulb. There was no discussion of this before they took my car. It is a scam to get another $125.00 out of you. Beware of this scam.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Awful - 12345
I have had my vehicle into Victory ford several times over the past month for the same reason. All of which, my car has been returned not fixed and with further problems caused by servicing, or lack there of. Finally, after hearing from others I decided to stop bringing my car into Victory and bring it to Lally Ford in Tilbury. ALL previous issues have been fixed and checked over 3+ times. Lally's staff and service department were very helpful, unlike Victory where I was told they didn't know what to do with my car and it must just be me who is noticing these issues. Now I do not wonder why Victory has such a bad rep. Do your job
AC repairs - Laurette
2013 Ford 150 crew cab - my AC was blowing cool air in July. They concluded the AC housing unit had a leak and needed to be replaced. The cost with labor was approximately $2,400.00. Really!! I have the paper work of their assessment. I needed a second opinion, I took it to a honest mechanic, he added oil and a dye, he could not find a leak, as stated by Ford. He topped it up with freon and ask me to drive it for 2 weeks or so, and to return, if the AC blows cool air again. The month of Aug / Sept [ hot months] my AC was on practically everday, and still blowing cold air. The cost was approximately $120.00. What a difference in cost wouldn't you say. Always get a second opinion with a mechanic that you trust.
Service department very disappointing - Anthony
Towards the end of June 2018, my 2015 Ford Transit 12 passenger van was serviced at Fines Ford of Bolton, Ontario. I was going on a 5000km family road trip in early July to the east coast-wanted the van to be 100%. Fines Ford did an oil and filter change, replaced 2 faulty TPMS sensors and had Ford recall work done for driveshaft coupler.
First day of the trip (and first drive after bringing van home from Fines Ford Service) a check engine light came on driving on Highway 401 near Brockville, Ontario. Stopped at Riverside Ford of Brockville to have it checked. Code P144C was found-cause was a disconnected EVAP line beside the driveshaft. Their master technician noticed the driveshaft coupler work and told me this is the source of the issue-line accidentally was not hooked back up after recall procedure. He reconnected EVAP line, cleared code and all was well. I have both Ford extended warranty and Ford prepaid service/maintenance but I was told this issue is not covered under either plan as it is not a warranty item or a service issue-it’s an issue dealing with recall work done by Fines Ford of Bolton. Riverside Ford said to get reimbursed the $126.79 they charged me for their diagnosis/work-they told me they would vouch for me as to the cause of the disconnected line-have Fines Ford call them as to what they encountered.
Few days later, TPMS indicator comes on. Could not find another Ford dealership open on the weekend. Pressures checked elsewhere (were actually overinflated). Monitored my own tire pressures daily for the rest of the trip-TPMS indicator on continuously. There was no leak, it was a TPMS issue.
Oil change reminder also came on. Not reset during my oil change service-not a big deal to me as it can be reset without a scan tool.
After my trip, back to Fines Ford on July 16, 2018. Ronnie (Service Advisor dealing with me) cleared TPMS indicator and says there was no code stored – has does not know why it indicated that there was a problem. Ronnie then claimed they did not touch the EVAP line, it has nothing to do with the P144C code, it is nowhere near where they were working on vehicle, etc-basically, denial. However, he did say they would do an investigation as to what had happened. I asked for him to call Riverside Ford of Brockville-they found the disconnected line. He told me to leave it with him, he will get back to me.Over the next 3 months+, I went into Fines Ford service department over a dozen times to get to the bottom of this (I gave up phone calling because was told too many times either Ronnie or Manager will get back to me-but did not happen). Each time I dropped in to inquire-either Ronnie is not in-if he is in, I get “they are still looking into it”, “I will call you back today or tomorrow” (does not happen), “Oh? The manager has not called you back?-I will make sure he gets back to you in a couple of days”-again does not. On and on this went for over 3 months!!
Fed up, I went a final time to see Ronnie on October 29, 2018.Layed it all out how disappointed I was about the whole thing dragged out this long without a final resolution. Brought in my Google search results showing that I wasn’t alone experiencing a code P144C (cause-disconnected EVAP line) after having driveshaft recall work-he showed no concern over my printout and brushed it off. I told him I will write Ford of Canada and post a negative online review of my experience with Fines Ford of Bolton’s service. He did not dispute that things went badly. He told me to hold off with my letter/review until I speak with the manager. I agreed to this.
Finally, on November 1, I received a call from Carlos (manager). I explained to him the issues that I am sure he knew about. He reiterated that they deny anything to do with any EVAP line, and will not be held responsible for it. I asked why should it take over 3 months to come to this conclusion? I asked why they didn’t even bother to call Riverside Ford? (I did call, they had no contact with Fines Ford)-Carlos told me it would have served no purpose. Yes, that’s true, if your mind is made up to deny responsibility right from the start. Why tell me about investigations, excuse after excuse, blah, blah, blah - to drag it out in hopes that I go away? No more words need to be spoken-these actions show the true character of the service department.
On finalizing my conversation with Carlos, he did offer me a complimentary goodwill (if you can call it that) oil change on my next service visit. I thanked him for the offer but kindly explained to him that I will no longer have my van serviced at Fines Ford of Bolton (by the way, if he would have bothered to read my file or spoken with Ronnie-he would have realized that my oil changes are covered by my prepaid maintenance plan ANYWAY).
I am done with this service department.
Repairs - Lisa
Needs to have trained staff, so we wouldn't waste out time there. Ford escape 2011 is the worst vehicle to buy ever. There is no warranty for rust.
I will never go back to Holiday Ford... - Life time Ford Customer
I don't recommend this Dealership; Especially for Service, I made an appointment a week in advance for new Snow Tires. I arrived at the appointment on time and they confirmed my cell number and offered me their shuttle service. I arrived back at the dealership 3 hours later (twice as long as the job should have taken) and my truck hadn't even been looked at. The lady in the Tire Dept. informed me that customers waiting onsite get priority because they remained at that location... Therefore, because I left, and went home for 3 hours, my appointment (and apparently everything else I had planned for the day) took a back seat to those who came in off the street and were onsite waiting for their vehicles. What's the sense of making an appointment if the established time means literally nothing ? Are confirmed long time customers less important than random customers who come in off the street ? I guess the fact that I bought a Brand New F-150 Platinum and my repeat business is equally unimportant. I even talked with the Service manger (who was better than the others), but all he offered was an apology with no explanation. Congrats Holiday Ford! I will be visiting Bence Ford (In Kaladar) or Polito Ford (In Lindsay) for all my future service and sales. You can thank your Tire Dept.
13 months 2 horrible experiences - sammer
I try and write fair reviews neg/xxx- I basically outline my experience and let other judge for themselves. Both of my experience came down to the same issue- a shanahan staff telling me/wife something, us following the direction then a managers telling us thats not how its done, warranty not covered. "The staff member wouldn't say that"... "They know our processes etc"... I purchases my ford 13 months ago and have not received satisfactory service to date. My complaints were pushed aside or message never returned. They also copy and paste the same "I'm sorry to hear you had a negative experience with us" post on any google or facebooks review. Furthering my feelings and point- lack of care once the purchase is complete.
You be the judge and purchase wisely
Poor follow up - Dan
Quick to sell us a tire warranty BUT really slow to settle up a simple claim. It’s July 5 and I have been after them since Nov. 20, 2018 to settle this. No response to calls or emails is their go-to strategy. Too bad, our sales guy was fabulous.
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