Bought a 2017 Explorer, in May 2020 from Parkway Ford in... - Mon
Bought a 2017 Explorer, in May 2020 from Parkway Ford in Waterloo. Apparently the vehicle was sitting on the lot for 6 months, Covid was partially responsible for it. All I want to say, what a disappointing service. I asked for a 119 point inspection report that according to my agreement, should be given to me. I was told they can’t provide it, because no one has the report.
My battery died on the 3rd day of owning the vehicle, and again 2 weeks later when camping in a remote location. Frustrating. My windshield washer wasn’t spraying, so I took the vehicle in. Of course the battery tested ok. The pump was broken for the windshield washer. How did this vehicle pass safety if the pump is not working??? But again, the safety report is nowhere to be found. So they fixed the pump, I’m ready to drive away, I test the sprayer at the front and the back, and it doesn’t work on the back!!! What in the world??? I take the car back, wait for 3 more hours, as there were no bays available to take my vehicle in, and it turns out it was a fuse that went, but was clearly missed by the “professionals”. Are these the same mechanics that safetied my vehicle? I ask myself, how safe is my vehicle then??? I don’t know since I don’t have a 119 point inspection report card. So now, I don’t know what their awesome Pinnacle warranty covers because I can’t even receive a blank copy of it. No one is able to tell me verbally either. I’ve spoken with the sales person, his manager, the service people and their manager. Apparently they just do a safety inspection but I cannot have a list of items they check off. The Parkway Ford lacks in transparency department, definitely in customer support department and for sure in service department. This was my first and last purchase from this dealership. That’s how you lose customers.
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