97 Ontario Lincoln Service Centres

Terrible customer service , inconsiderate employees. - rexannesomers

Terrible customer service , inconsiderate employees. Certainly wouldn't recommend getting service there. I'm under warranty or ld go somewhere else. Don't call they don't answer or get back to you. Drove 40 minutes to find out they had no courtesy car there for me......I called 3 times prior to my appointment to confirm the courtesy car and no one got back to me. Like I said inconsiderate. I called Andrew and he did nothing to make it right. Maybe I should have just contacted Ford.

Worst service ever. - A M

Worst service ever. Don't even consider buying a vehicle from this place. If there is a rating less than zero I would give it to this dealership, especially service department. I bought a new car from this dealership, and my wipers broke, and they have been ordering wipers for me since September 2023. and we are now in 5 Dec.2023 and the right parts are still not available, although they made me go 3 times to the dealership saying that the parts are there to find out later in the day that they have the wrong parts. If they cannot take care of a wiper.. . What do you expect from them?? I asked them to provide me with a car rental on their own expense because my car is not drivable in winter with broken wipers, and it is their fault , as it took them so far around 3 months without solving the issue, and they refused saying they need another 3 weeks to get the part and they cannot cover this expense of car rental, and didn't even offer any other kind of compensation. They insist the car is drivable and there is no issue...this is the head of the service department saying that. .

Mark Silverman the service manager, is extremely - Michael

Mark Silverman the service manager, is extremely disrespectful, does not know how to treat a customer, threatened me physically and threatened to call the police. Told me I am not welcome in the dealership anymore, and why? Because I came to ask a few service questions and let him know that they’ve been hard to reach over the phone. Him and a group of at least 5-6 others stood around me at my vehicle, continuously argued with me, and have no idea what customer service means. The general manager Gagat Navani was not helpful either. Most awful dealership experience I’ve ever had.

Terrible dealership and company. - dissapointed_ford_owner

Terrible dealership and company. Bought a ford escape in 2017 - ford sold these and many other ecoboosts with a known defect that leads to eventual engine failure (if you are lucky, you wont have a fire). They kindly have a TSB which means they acknowledge the issue but refuse to fix it. If you buy a ford, you can expect to not get any customer service or accountability. This dealership told me to pay to replace the engine or scrap the car.