108 Ontario Kia Service Centres

Very pleased with the customer service I received at the - cats

Very pleased with the customer service I received at the dealership. Right from making the appointment for some recall work and especially for the care and time with advisor Carl Sajous.

Recently I had concerns about warranties on my 2015 Kia - kainlay

Recently I had concerns about warranties on my 2015 Kia Soul. The dealership that I purchased it from were not at all helpful. I called Kitchener Kia and spoke with Tim and Mike. They assured me they would help. I have renewed confidence now because of their advise. I will now only deal with them even though I do not live in the city. Thank you Mike and Tim! Sincerely, Kimberly Ainlay

Just took my 2021 car back to the dealership for the - annettekieft67

Just took my 2021 car back to the dealership for the third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giving customers solutions like that! Kia Canada should be ashamed to have this dealership represent them.

I have a Kia Optima and the motor ceased about a year - Jason Allen

I have a Kia Optima and the motor ceased about a year ago. I had a very difficult time trying to get Kia to cover this as most people know this is an issue. I took my vehicle to Kia lindsay and explained to the service manager Danny there my situation. He said to leave it with and he will do his best. Sure enough to my surprise he got the motor covered for us. I would like to say thank you to him and Kia lindsay and there staff for doing agreat job. JASON

I bought this car new in 2014. - ronbouwman.rb

I bought this car new in 2014. Love the car but hate the dealer. Initially they were okay but this year the coninuasly overcharge. I will find a local non branded garage to maintain my car. Always get overcharged when car in for service. They charge $130.00 just for looking at the car. I would understand this if you then would decide not to have the repair done, but no they just charge this anyway. Multiple examples. Bought 4 new wheels and they charged me for tire change and charged also for the new tires with rims. After discussing this they gave me $75.00 credit for a next service. Today just after I had my oil changed a month ago I asked them to look at oily leak that started after my car was in the garage (that can happen) there was a leaking connector at the radiator. The part was $39.00 before tax. They charged me $409.60 (after taking off the 75.00 credit I had from the last debacle. I almost spend over $6000.00 on repair this year for tiny thing. They calculate with a fork in stead of a pen. Although I have prepaid my oil changes for the life of the car, I will never go back there again. Don't buy your car here!

The worst experience I have had with a dealership. - dgvmitchell

The worst experience I have had with a dealership. Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper collision involving the back end. Despite my asking to talk to the manager, he didn't have the courtesy of returning my call, instead working through a service associate. The associate basically claimed cluelessness on the matter, but was trulty unhelpful. It was a breath of frresh air when I talked to another dealership.

Bad Bad Bad service they never pick up the call and bad... - Jasminelu3388

Bad Bad Bad service they never pick up the call and bad customer service, they asked u to hold the phone at least 15mins Estimate fixing time is wrong, they asked u to come back around 1 hour but it took two hours to finish. Not recommended

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Four visits to this dealership since October 2022 - my - susanblight123

Four visits to this dealership since October 2022 - my 2014 Sorrento has now been in the service bay at Milton KIA since Jan. 5, 2023 with no resolution. In October the car ran well, but after sitting overnight was completely dead. We were told that the key fobs needed new batteries, despite telling them that we had just changed the batteries. Boosted the car and took it out again. The next day, same problem. Had it towed to KIA in Milton, they told me it needed a new battery. $300 later the same thing happened again. Had it towed to KIA Milton again, this time, after taking two weeks to come to any conclusion, we were told it was an electrical switch under the driver seat, and they replaced it. Drove it home, stopped for gas, but after leaving it parked the same thing happened again - no power at all. Had it towed to KIA Milton on January 5, 2023 and it has been there ever since. They told me various things about why they hadn't fixed it, including, twice, telling me they were having "a guy" come in to look at it. Spoke with Tony who told me they may have to do a parasitic/paralitic diagnostic to determine the problem. On January 30, 2023 I called Grant and he told me they are still working on it, that the car had been "pulled apart" and that I wouldn't recognize it if I saw it! I never got any call backs during this time, I had to contact them for updates. Approximately four weeks ago, Grant Belanger, who was our main contact, called my son-in-law, who has been chasing them as well, to advise that they had drained the battery and damaged the starter; they would replace the battery and ordered a new starter. The following week we were advised they had ordered the wrong starter and the correct one should be in within a week or so. On March 1, 2023 I called KIA and spoke with John, who promised to find out what was happening and get back to me. He told me to deal with him going forward and he promised to keep me updated. He called me back to advise that the alternator was the problem and that they had ordered a new one (we had the alternator replaced not long ago). I told him that Grant had said it was the starter they had ordered, but he insisted it was the alternator, that it wasn't holding a charge. John called me on March 2, 2023 to advise the alternator was not in the morning or afternoon shipment, would be in the following day. On March 3, 2023 John called to advise that the problem was not the alternator! He basically told me that they had no idea what the problem is, but they are working on it "constantly". Today is March 7, 2023 and I have had no further calls from John, Grant, or anyone at KIA to advise what is happening with my vehicle. At no time during this ongoing situation was I advised of any potential costs or asked permission to proceed with any of the work. I am absolutely stressed by this whole situation. I cannot understand why they are unable to locate the problem. As KIA mechanics, they should know their vehicles inside out, there shouldn't be any mystery situations. I had initially asked for a loaner while they did repairs, but was told they didn't have one. Since that time, no-one has offered a loaner, or to arrange a rental for me at their expense. I need my vehicle.

too expensive - murdock

i got quote for $3000 and i go to another kia dealership their quotes was $1800. so they are trying to scam you. don't go there.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

As electric cars become more common, I think people will... - NofGTA

As electric cars become more common, I think people will discover that finding a dealership that can be relied on is very difficult due to the new technologies involved. So if people need a dealership that is great with electric cars, I have had nothing but excellent customer/technical service from Orangeville Kia. I bought my 2020 EV there and they also are very fair about pricing.

What a junk dealership. - Frustrated

What a junk dealership.. Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, and what difference for the better! Interesting thing, I asked the new dealership I am going to if they would get my service history from Paul Coffey. They said NO WAY! "They will not contact them, ever, and there is a reason for that." So glad to be moving on. By by junk dealer, hopefully our days are numbered

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Pretty good - Car owner

I have not purchased my car here, however had to take it to service when I moved because it was still under warranty. Probably had my car serviced here at least 5 times. In the last year they hired some new staff at service centre they were all very professional and pleasant. Even though I don't have to take my car for service there anymore I probably will as its close and fast, they didn't try to oversell me on things either which is a bonus