Leggat Kia

Just took my 2021 car back to the dealership for the third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giv third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giving customers solutions like that! Kia Canada should be ashamed to have this dealership represent them. More

Went to this dealer because a sales associate Arin Missa had posted a truck I was looking for on Facebook. I contacted Arin and arranged to meet with him that day at the dealership. He was a very pleasant y had posted a truck I was looking for on Facebook. I contacted Arin and arranged to meet with him that day at the dealership. He was a very pleasant young sales rep and at no time did I feel pressured to make a purchase. I ended up buying the truck and wrap up my experience there with Dom Liuzzi. Dom walked us through the purchase and explained various options for extended warranty coverage as the vehicle was near the end of its factory warranty. Dom made this experience very painless and was not pushy to make a sale. We came to terms we both could agree on. Overall an easy and pleasant buying experience. Would be happy to recommend either Aaron or Dom if you are looking for a new Kia or check their lot for quality used. I forgot to mention I traded in a vehicle on my purchase and was very satisfied with the appraised value. More

Very impress with the dealership and the salesperson, Agnes Panek she was very friendly and understandable of our needs an budget for a new vehicle. We ended up getting a Seltos and are very happy with t Agnes Panek she was very friendly and understandable of our needs an budget for a new vehicle. We ended up getting a Seltos and are very happy with the car and the service we received. Thank you Agnes. More

Excellent salesman, Will Gair, who patiently drove around to all local Leggat dealerships, looking diligently until we found the vehicle I absolutely fell in love with. Great team, very knowledgable salesma to all local Leggat dealerships, looking diligently until we found the vehicle I absolutely fell in love with. Great team, very knowledgable salesman. Very happy with my car... HC.. More

unprofessional employees including the sales manager who offered me no solution to the problem they created and all he offered me was that i was more than welcome to get my deposit back offered me no solution to the problem they created and all he offered me was that i was more than welcome to get my deposit back More

DO NOT TRADE INN with them. Pathetic Sales team. Specially Christian and his Manager Suhail. They lowball you when you trade in the vehicle and they kept my registration papers Pathetic Sales team. Specially Christian and his Manager Suhail. They lowball you when you trade in the vehicle and they kept my registration papers without my approval and then changed the offer the very next day. They play games. I am going to file a complaint against them. More

Service department not great. New employees all the time and don't know what they are doing. Rob is the worst, says one thing and does another. They don't event keep all things on New employees all the time and don't know what they are doing. Rob is the worst, says one thing and does another. They don't event keep all things on record. He don't even let you know when something is on recalled also. Have been waiting for the service manager to call me for over 6 months. And evert time I'm there I get told he will call. Then to find he didn't know he had to be in contact with me. More

Here is my experience. Initially, I ordered the Seltos 2024. When I asked the sales rep to remove the security and wheel lock add-ons, he said I could negotiate it later. L Initially, I ordered the Seltos 2024. When I asked the sales rep to remove the security and wheel lock add-ons, he said I could negotiate it later. Later on, I changed my order to the Forte5. I asked him to send me a revised purchase agreement, but I never received one. When my Forte5 was on the way, I asked him again for the revised purchase agreement. Since my original purchase agreement was for the Seltos, which cost a few hundred more than the Forte5, I wanted an updated agreement. However, he sent me the original Seltos agreement instead. When I requested a revised agreement without the add-ons (as we had discussed earlier), he informed me that his sales manager would arrange a discussion on that matter. Unfortunately, nobody called me for a week, so I sent him an email once again. He then replied, stating that the security and wheel lock were mandatory items, not add-ons, but offered me a 50% discount on them. I then informed him that I would not accept it if the price did not match the MSRP + documentation fee. In response, he replied to me, asking me to collect my deposit as he had canceled my order. To my surprise, the email he sent me was quite unprofessional. he accused me of not adhering to the agreement I signed. However, the agreement I signed was for the Seltos, not the Forte5! When I went to collect the deposit, I had to face this bloody sales rep again. He sarcastically said, 'Anyway, the car has already gone.' More

Extremely disappointed and disgusted with experience. Customer service between sales staff and managers is unpredictably and very difficult to communicate with. We spent 3 visits at dealership, and wer Customer service between sales staff and managers is unpredictably and very difficult to communicate with. We spent 3 visits at dealership, and were lied to about pricing, forced into signing documents that were legally binding without understand what we were signing and were pushed from minute coming through the door looking for vehicle. We left to see our own way out after being spoken down to because we were unhappy and felt forced into something. Upon sending email to management, no responses to any emails. No apology for the way we were treated. I wouldn’t recommend. More

I want to thank Aaron, Rob and Mike from the Service Department for providing me with their insight on the condition of my rotors. I literally walked into the shop in an unscheduled visit at the end of Department for providing me with their insight on the condition of my rotors. I literally walked into the shop in an unscheduled visit at the end of the day and they were most gracious to spend their time with me providing me with an education about the pair of rotors that I brought in with me. This was not a regular service call and Kia did not make any money from my visit. I can tell you though that this is an example of why my wife and I bought our Kia Sorento through Leggat Kia. I would also like to add that Aaron was kind enough to help me back to my car with the rotors (I have a bad back). Aaron shared more of his insight with me about rotor condition and wear with me outside the shop. He is clearly very knowledgeable about automotive aspects and is passionate about his work, a real asset for Kia. Kia is very fortunate to have such dedicated people like Aaron, Rob and Mike working for them. More