194 Ontario Dodge Service Centres

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Cannot say enough about the excellence service I - Dana.mclean678

Cannot say enough about the excellence service I experienced with the service dept. I called as my service engine light was on and was told to bring it in. Had three services done under warranty and left a very satisfied customer and no charges. This will be my go to dealer from here on. To the gentleman who took my call and to Ruth the Advisor thank you so much for listening my concerns.

Brought my jeep overland for air suspension for repair. - Ray

Brought my jeep overland for air suspension for repair. Changed a leaky rear air bag. Said there was still a leak in the lines. Did a smoke test on the lines. Couldn’t find the leak. Said it was the compressor.so I replaced it. When I picked up my jeep the car was totally lopsided. They then said it was a bad line. Changed the lines. Car was still lopsided. Said it was the thermostat. After 2 months of repairs and service and 10.000$ in parts and labour, I found out they only smoke tested the lines from the connection back. The leak was in the front of the connection. Needless to say, this all could have been avoided if they did the job right and didn’t lie about what they were suppose to do. If there’s a leak and it’s not in the back then obviously the front should have been checked. That was wrong. And the cost of repairs unnecessary. So disgusted.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

My initial sales experience with Arman was quite good, he - no more fords for me

My initial sales experience with Arman was quite good, he was very helpful and pleasant to deal with. The service dept here is another story unfortunately. When I picked up my brand new Ram pickup in Dec 22, the tailgate was visibly misaligned and I brought this up. No problem I was told, it could be addressed during the first service visit. It wasn't, in fact I only found out when I came to pick the truck up from service that it had to go to the body shop and there was scheduling conflict etc. No problem, I would have it addressed on the next visit. During the next visit the body shop was closed it was becoming a separate entity and wouldn't be open for a month. Ok, the paint is now wearing off the tailgate and the rear quarter panel where it rubs. I call again yesterday to make an appointment through Raceway service where Emily tells me she can't help, I I have to call the bodyshop and deal with this warranty issue on my own with no help from her or the dealer I bought the truck from. No one answers the phone there and no one calls back. My new $85,000 truck with 19,000 km is starting to rust and no one can or wants to help. Brutal lack of customer service - I would not recommend servicing your vehicle here nor will I ever buy another vehicle from this dealership.

Brought my car in to fix a front end noise and when they - S

Brought my car in to fix a front end noise and when they gave me back my car, it had the same noise I brought it in for. Thinking something was wrong or work not carried out correctly I contacted the service department and stated that the noise is still there and it didn’t fix anything by doing the repair they suggested and carried out. Their response to my claim that it wasn’t fixed was, these things take several try’s to fix and that it will need to go in again and there nothing they can do because they carried out the work as quoted. My real argument here being that they misdiagnosed and charged me to fix a problem that clearly wasn’t the problem. I called and complained about not fixing the problem and that they misdiagnosed the problem and that I wanted a refund on the lack of their initial diagnostics or a break on the bill where they replaced something that wasn’t the problem at all . I was then told if I didn’t like their service than to take my business elsewhere. Not even a glint of trying to rectify that my cars problem wasn’t fixed. Also while talking to them they had the nerve to say I was one step closer to fixing my problem. Also the childish laughing about my situation on the other end of the phone was not helping in my experience with this dealership. Long story short don’t deal with these folks who don’t put you first. I’m going to another dealership to get a correct diagnosis of the problem and have it properly repaired by a competent service department as they have stated to try somewhere else. Unbelievable con artists over there at Racicot Chrysler. Hey I should be happy! I’m one step closer to fixing my car! Right……

Worst Customer Service - Parts Dept - robco1964

I needed to get power steering fluid on my lunch, and popped into the dealer to pick some up. I stood at the parts counter while the parts guy walked past me 3 times without acknowledging my presence at the desk. I left and made my purchase at another dealer. How hard would it have been to ask what I needed? I gave them a single star rating as there is no negative option.

They do not value their customers! - Andrikaaa

Today I had an oil change appointment and tire rotation booked for 3:30pm at S&B Keswick. I had made the appointment last week. I was there for 3:30pm and asked how long it would take. I was told an hour, hour 15 max. So I brought a book and sat and waited. At 4:30pm I look out the window and see my Jeep in the same parking spot where I parked it. I went up to the front desk and asked politely if my Jeep were ready and the employee was running around saying I haven’t gotten the papers back yet and kept referring to me as “sweetie” running around back and forth from the front office. By then it was 5:10pm I noticed a employee going to my Jeep with the keys I then said “wait is he going to do my oil change right now?” And she said yes. I said no and had to run outside to the employee and ask him for my keys back. I then went inside and asked to speak to the manager. He then came out of the side room and just stared at me. Instead of apologizing or trying the make the situation better, he just blamed everyone else “change of shifts, the bay was full” which non of this was true since I had been sitting inside the whole time since 3:30pm. I am disappointed and disgusted that I was forgotten about and that my appointment meant nothing to them. I also think it’s unprofessional for an employee to refer to customers as “sweetie” it’s degrading and disrespectful especially for one woman to call another woman sweetie. I will be going to a different Jeep dealership from now on. S&B Keswick has lost my respect. Don’t go here. They’ll forget about you.

NO SERVICE!!!! - REALLY NOT SATIFIED CUSTOMER!!!!

IF YOU HAVE NOT PURCHASED YOUR VEHICLE AT SAMS CAR SALE THEY DO NOT GIVE YOU SERVICE AT ALL!!!! I WILL NEVER GO TO SAMS CAR SALES EVER AGAIN

Brought my car here for repairs after a collision. - Jay Reece

Brought my car here for repairs after a collision. Great service, ubered me to the rental company and back to pick up my vehicle. Great work and done on time. Ryan Tran was extremely helpful and transparent and communicated any concerns along the way. All in all great service I would recommend these guys for your vehicle needs! - Jermaine

Service - Lisa

I had my vehicle in for service at Barrie Chrysler and I also called Mac Lang. Neither dealership could help me. Simcoe County Chrysler knew what the problem was with my door right away. They got me in quickly to have a look and again when the part came in. So thankful for people that actually listen to their customers and strive to please them.

This has got to be the worst service dealership l have... - Oakville Handyman Services

This has got to be the worst service dealership l have ever dealt with. Took 9 DAYS to install a new transmission on my promaster truck. DON'T take your vehicle there for service. They don't care about your requirements. They have continually over promise.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

update - gilbertwoods

I received a call from Spelmer Chrysler stating they looked into my complaint I had put on the internet. They realized they did overcharge me for the oil. I appreciate that they sent me a cheque in the amount of $64.41 plus an apology which I received on Feb 4th, 2015. I changed my rating and advise if you are unhappy with the service ask for the owner Jason Spelmer to voice your complaint since when I complained at the service desk about the upcharge that is as far as it went.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

A very solid service experience. - DLee

A very solid service experience. I had a bit of a frustrating technical issue with my radio that was not resolved initially to my satisfaction with some minor disagreements between mechanic, front desk, and myself. That being said, the manager addressed the situation promptly, replacing my radio completely with upgraded model, and arranged for a special shuttle arrangement when I had difficulty driving back to dealer for the repair. I’ve also had a few service events over the past year on my aging Caravan, and each time. the front desk staff, (Jenny in particular for me) have been courteous, friendly and prompt with their communications.

Top notch sales and product! - Tracey CB

Top notch sales and product!! I have my 4th vehicle from them!! Fantastic ethics and trustworthy sales rep- Ian Beattie

I arrived at the dealership without an appointment as my... - KB

I arrived at the dealership without an appointment as my Jeep was making a terrible rattling noise. I was immediately met with attitude by the service advisor who told me it would be a week or two before it could be seen as he was frustrated that I had not called first. When I asked if he could recommend another mechanic nearby as I wasn't comfortable driving it further, he refused. After my husband went in twice to check on whether or not he had been able to look at the vehicle, people were calling and getting booked in for next day appointments while my Jeep sat in their lot. I left the Jeep only to get a call a week later saying some bolts have come off the muffler but they refused to fix it and suggested I bring it to Zoro Muffler up the street for the $50 fix. The explanation I received when I asked why they would not just replace the broken screws at the dealership was that they would charge me a lot more as they would replace things that did not need to be replaced. All I can say is that in the 18 years I have been using this dealership to purchase and service my vehicles, I have never received such poor service and will not be returning.

Very dissatisfied with the service at the dealership. - Zookeeper

Very dissatisfied with the service at the dealership. Went in early in morning, not busy, no other customers around. I had a part in my car to replace a faulty HVAC but that was not my concern, I probably could have done that myself. My main concern was car not starting on occasions and I wanted mechanic to check codes etc before any work was done. I asked service person “ could you have the mechanic talk to me first so I can explain what my problem is”. I went and sat in lounge. 15 minutes later they come and tell me my car is done. I said I wanted to talk to mechanic to tell him my problem. He had not dealt with my issue at all. The lady I had asked to do this just sat there and pretended not to pay attention, explain or apologize It wasn’t until I got in her face and said I told you, that she said a very weak and insincere “Sorry”. Went into show room to talk to the general manager, sales person said he would handle it, he listened to my story, went into service bay, but nothing was solved. Will not be back for service or new vehicles

Frank Caruso was extremely helpful when I was looking to... - PatDejonghe

Frank Caruso was extremely helpful when I was looking to trade in what ended up being my 3rd vehicle in a row from Unique. The Chrysler 300 I purchased is beautiful to drive and look at. I will recommend anyone I know to purchase a car at this dealership. Mio made the financial process really smooth and seamless. All around a good experience. Thank you Frank!