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Serpa Chrysler Jeep Ram - Service Centre

Agincourt , ON

3.8
22 Lifetime Reviews Review Dealership

22 Reviews of Serpa Chrysler Jeep Ram - Service Centre

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March 25, 2020

"Needed service"

- Phil Barton

Would like to thank Adrian and service staff , needed service & got my fixed up , were very respectful as far as my health & safety , car was wiped clean . Very respectful thank you

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Recommend Dealer
Yes
Employees Worked With
Adrian P
March 24, 2020

"I went there to get 3 minor items looked after and within..."

- Apscott61

I went there to get 3 minor items looked after and within 2 hours they called me and everything was done. Excellent and friendly service.

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Recommend Dealer
Yes
Employees Worked With
Peter Tsao
February 21, 2020

"Service Department pf Serpa Chrysler Dealership"

- Duke

I thank you for Adrian - Service Manager and all of his Staff for the Job well done. From Customer Service - Peter and the Service Mechanics. Keep it up. Professionalism and High Quality of Customer Service has been rendered. I reiterate, THANKS A LOT ADRIAN AND STAFF FOR THE JOB WELL DONE. To those I may have wronged, I ask forgiveness To those I may have helped, I wish I did more To those I neglected to help, I ask for Understanding AND To those who HELPED ME, I Sincerely Thank you So Much. KEEP IT UP GUYS Dodge Grand Caravan Plus 2019 Windsor

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Adrian, Peter and all Service Staff
February 17, 2020

"Vehicle issue looked into by the best Adrian Service Manager"

- constance123

R. Charles... We purchased our 2016 Dodge Grand Caravan at Serpa Chrysler as of mid-December 2019 with Sam the friendly customer service and courteous salesperson. The financial advice we were given by Mitch was beyond our expectations. Most importantly the service they provide you after the sale is what they pride themselves on, especially Adrian Service Manager taking care of the issues I ran into. For he managed all the logistics from start to finish and put a smile back on my son’s face. Thank you, Adrian, for it’s not just the sales, but it’s the service I’ve received from start to finish not as a customer, but as a good friend that keeps you happy and coming back... Overall friendliest and most helpful dealership excellent attention and professionalism from all the staff of this dealer, especially Adrian Service Manager always very attentive and courteous and ready to go that extra mile for the customer. Not only are you the best, but an awesome Service Manager. If only I could rate 10 stars, I would!!

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Recommend Dealer
Yes
Employees Worked With
Adrian Service Manager
January 21, 2020

"The first thing I hear from staff when calling is always..."

- Nope

The first thing I hear from staff when calling is always “no.” Is. “No we can’t do you recall work.” Additionally staff wanted to charge me $30 to tighten my lug nuts after driving for about 1200 km. Total joke, most places off that as a courtesy service because road safety is so important.

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Recommend Dealer
No
Employees Worked With
January 14, 2020

"Service Department"

- diaman3032

I was fortunate enough to bring my 2019 Jeep Grand Cherokee to the service department at Serpa Chrysler.. I had a electrical issue as a rodent entered my engine compartment and chewed some electrical harnesses which caused a lot of electrical faults. Service department employee Mr Gunther Wenger took his time an explained the electrical issue to me.. He was very professional and he knew what he was talking about. He made us feel comfortable with the electrical issues. Serpa Chrysler was able to fi all the electrical faults and returned the car to me the next day.. Very professional staff at Serpa.

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Recommend Dealer
Yes
Employees Worked With
Gunther Wenger
December 19, 2019

"Great service, professional and prompt "

- Mary L. Viveiros

They are very welcoming, low pressure and knowledgeable. They take the time to listen to your input and are prompt with their work and share their point of view with you. I have never been disappointed.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Gunther Wenger
September 23, 2019

"DO NOT TRUST THE SERVICE DEPARTMENT"

- roro

I recently brought in my 2018 Jeep Wrangler for an oil change/tire rotation. This was my third time servicing the vehicle. First time the service was ok. Second time, I asked for an oil change/ tire rotation. I had the tires marked so that I could see if the rotation was done. It wasn't. I let it go. Last week I brought Jeep in again. This time I color coated the tires with stickers. When I went back to pick up the vehicle, my invoice clearly showed I was charged for the tire rotation. When I looked at the tires, nothing was done. I questioned the services manager (Peter) and he could give no response. He says the mechanic said only right side was rotated. When I told him this wasn't the case, he went on to try and B.S me that the tire rotation wasn't necessary.... well if that was the case why in the world are you charging me!!!! He tendered me the refund however this was besides the point. I wanted a tire rotation, I paid for a tire rotation- rotate my bloody tires!! I didn't even make it off the lot and the service manager called to do damage control. Asked me to drive back and have a complimentary tire change done... UMMM sorry that will never happen! Thanks for calling, but that is after the damage was done. I WILL NEVER TAKE MY CAR BACK. THESE CROOKS CANNOT BE TRUSTED!! WHO KNOWS HOW MANY PEOPLE HAVE TAKEN THEIR CARS TO BE SERVICED, PAID FOR THAT SERVICE, BUT NOTHING WAS DONE.. SHAME ON SERPA CHRYSLER!!!

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Recommend Dealer
No
Employees Worked With
Peter
September 20, 2019

"Overcharged for a new battery Jean"

- Jean

Went to Serpa Chrysler for a recall on my 2013 Dodge Dart , When I was leaving the dealership my car would not start. The battery was dead so i left it to have a new battery installed, i was told I needed to leave the car which didn't seem necessary to me just to get a battery installed. However when I picked up the car my bill was $148.00 for the battery, $273.00 for battery storage for a grand total of $475.73 I feel ripped off but good. I will quit driving before I ever step foot on Serpa's property again. That's a promise!!!

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Recommend Dealer
No
Employees Worked With
Service department
July 19, 2019

"Service issues with 2016 Jeep Grand Cher Summit"

- sam

Pleased with the multiple item service completed, ready on my return from vacation, in addition it was stored at dealership for me, and no surprises which is always nice.

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Recommend Dealer
Yes
Employees Worked With
Gunther Wenger
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