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Serpa Chrysler Dodge Jeep Ram - Service Centre

4.1

15 Lifetime Service Reviews

20 Cowdray Crt , Agincourt , Ontario M1S 1A1

15 Reviews of Serpa Chrysler Jeep Ram - Service Centre

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September 23, 2019

"DO NOT TRUST THE SERVICE DEPARTMENT"

- roro

I recently brought in my 2018 Jeep Wrangler for an oil change/tire rotation. This was my third time servicing the vehicle. First time the service was ok. Second time, I asked for an oil change/ tire rotation. I had the tires marked so that I could see if the rotation was done. It wasn't. I let it go. Last week I brought Jeep in again. This time I color coated the tires with stickers. When I went back to pick up the vehicle, my invoice clearly showed I was charged for the tire rotation. When I looked at the tires, nothing was done. I questioned the services manager (Peter) and he could give no response. He says the mechanic said only right side was rotated. When I told him this wasn't the case, he went on to try and B.S me that the tire rotation wasn't necessary.... well if that was the case why in the world are you charging me!!!! He tendered me the refund however this was besides the point. I wanted a tire rotation, I paid for a tire rotation- rotate my bloody tires!! I didn't even make it off the lot and the service manager called to do damage control. Asked me to drive back and have a complimentary tire change done... UMMM sorry that will never happen! Thanks for calling, but that is after the damage was done. I WILL NEVER TAKE MY CAR BACK. THESE CROOKS CANNOT BE TRUSTED!! WHO KNOWS HOW MANY PEOPLE HAVE TAKEN THEIR CARS TO BE SERVICED, PAID FOR THAT SERVICE, BUT NOTHING WAS DONE.. SHAME ON SERPA CHRYSLER!!!

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Recommend Dealer
No
Employees Worked With
Peter
September 20, 2019

"Overcharged for a new battery Jean"

- Jean

Went to Serpa Chrysler for a recall on my 2013 Dodge Dart , When I was leaving the dealership my car would not start. The battery was dead so i left it to have a new battery installed, i was told I needed to leave the car which didn't seem necessary to me just to get a battery installed. However when I picked up the car my bill was $148.00 for the battery, $273.00 for battery storage for a grand total of $475.73 I feel ripped off but good. I will quit driving before I ever step foot on Serpa's property again. That's a promise!!!

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Recommend Dealer
No
Employees Worked With
Service department
July 19, 2019

"Service issues with 2016 Jeep Grand Cher Summit"

- sam

Pleased with the multiple item service completed, ready on my return from vacation, in addition it was stored at dealership for me, and no surprises which is always nice.

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Recommend Dealer
Yes
Employees Worked With
Gunther Wenger
June 14, 2019

"stopping from hwy speed car is about to stall"

- kote

Service advisors are very understanding,and ready to guide you. Problem in my van has been there before front,rear brakes were done. They said the problem is because of this and that all in brake area. I guess they tried to locate,but not succesful so far. Coming from a speeding car and trying to stop is scary.. And it happened couple of days back on 401. I have a extended warranty. And I think it is where it has to be used to solve the problem I am supposed to come back,if the problem comes back. Some parts have to be replaced when you dont' get any codes. It is my view.. It has to be done before some major problem arises thanks

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Recommend Dealer
Yes
Employees Worked With
Peter, Gunter,A.J
May 10, 2019

"Not done properly"

- Cartaker

I went for alignment because steering wheel is off, when I picked up the car steering wheel still off. What a service is that. Right now I need to go back again for another check up. What a hassle to my work. I brought my car to dealer because I know dealer will fix the car better but is not.

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Recommend Dealer
No
Employees Worked With
Gunter
Jun 02, 2019 -

Serpa Chrysler Dodge Jeep Ram responded

Hello, Thank you very much for taking the time to complete a review, it is greatly appreciated. It is to our understanding that the issue has been resolved by our Fixed Operations Manger, John Cristofaro. Please confirm that you are now completely satisfied with the results, and please do not hesitate to reach out to directly by emailing; comments@serpachrysler.ca We hope that we have restored your faith in Serpa Chrysler Dodge Jeep RAM and look forward to servicing your vehicle again in the future. Regards, Serpa Chrylser Dodge Jeep RAM SRt Management

April 24, 2019

"Serpa Collision Centre"

- LM

Serpa Collision Centre- Great customer service, made the process of having my car fixed simple and hassle free, I was kept informed of the process along the way and my vehicle looks perfect. George was a pleasure to deal with. Highly recommend their service.

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Recommend Dealer
Yes
Employees Worked With
December 18, 2018

"Went from one star to five stars!!!"

- Notimpressed

As the titles reads, the Serpa name definitely listens and will do anything they can to make it right! They truly want to ensure your experience is one you will talk about, I’ll be trusting Serpa with my RAM! Thanks Chris much appreciated, took the time to troubleshoot my issue and do whatever was needed. Thanks again and see you in 8k kms!

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Recommend Dealer
Yes
Employees Worked With
Chris
Dec 28, 2018 -

Serpa Chrysler Dodge Jeep Ram responded

Good Morning, Thank you for completing a review for us, it is greatly appreciated! We were so pleased to ensure we made things right for you and we appreciate you bringing this to our attention, we always do our best to improve our services and with reviews like this, we can! We are always here to assist in any way possible, just give us a call! Have a great day! Serpa Chrysler Dodge Jeep RAM SRT Management

October 18, 2018

"Oil change and service issues "

- Parksguy

I do all my maintenance and service at Serpa. The staff are knowledgable friendly and always provide prompt service I would recommend them to anybody within a Chrysler products for service parts and labour.

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Recommend Dealer
Yes
Employees Worked With
AJ
Dec 28, 2018 -

Serpa Chrysler Dodge Jeep Ram responded

Hello, Thank you for completing a review for us, it is greatly appreciated! We are so glad you had a 5 star experience with our dealership and we look forward to having you visit us again in the future! We are always here to assist in any way possible! Have a great day! Serpa Chrysler Dodge Jeep RAM SRT Management

June 19, 2018

"17 year old PT Cruiser"

- dc

With less than 110,000 km and a newly installed factory battery, it runs like a new car now. Looking forward to many more km of cruising !

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Recommend Dealer
Yes
Employees Worked With
Ash Jaimini
April 23, 2018

"Spring Service"

- Jeepjk guy

Very polite, friendly professional service. Ash also pointed out what needs to be done on my next service and prices included. Thanks Ash! I will be back!

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Recommend Dealer
Yes
Employees Worked With
Ash Jaimini, Jack Stewart
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