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Unique Chrysler Dodge Jeep Ram - Service Centre

3.7

87 Lifetime Service Reviews

915 Walkers Line, Burlington, Ontario L7N 3V8

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Lynn Richmond at Unique Chrysler Dodge Jeep Ram

Lynn Richmond

Service Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Jordan Chin-Cham at Unique Chrysler Dodge Jeep Ram

Jordan Chin-Cham

Parts Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Rob MacCallum at Unique Chrysler Dodge Jeep Ram

Rob MacCallum

Parts and Service
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Andy Patruno at Unique Chrysler Dodge Jeep Ram

Andy Patruno

Service Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

January 16, 2020

"I wish this review was positive but since my purchase in..."

- Laurie.ahlin

I wish this review was positive but since my purchase in 2015, my dealings have been negative. That is including the initial purchase when the salesman said for me to bring the vehicle back in 2 weeks post purchase and he would install air conditioning unit . That was an outright lie.

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Employees Worked With

Harry was the first salesman 2015

August 27, 2019

"Total Disconnect On Warranty Coverage"

- Rammer

Personally I would give Lynn a 5* rating as she dealt with my inquiries and issues as professionally as she can be and able to. However, the reason for my lower rating is that the Service Manager Amory and Meghan at Chrysler Canada are not on the same page with agreeing on a warranty term on the basis of resolving a manufacture defect in workmanship at the time of the vehicle assembly. I have confirmed this manufacture defect by Fabio at CSN Auto Car Body who I was referred by Unique Chrysler to have a professional assessment completed on my Ram truck since the Unique Tech could not understand why the front bumper was not centered properly. The front bumper was not centered properly and the general consensus from 2 Case Managers (Justin & Meghan) Chrysler Canada says it is covered under the 3 year/60K but Amory thinks it falls under the 1 year/20K. I received a follow up by Chrysler of Canada on 08/26/19 stating they are waiting for a response from the Service Manager (Amory) stemming from their last call to him on August 20, 2019. Also, I had purchased the 7 Year Gold Plan Warranty along with the Titan Endurance Protection for my 2018 Ram with the thought of having piece of mind. If this is how Chrysler customers are being treated at this level, I can't imagine the ones that did not purchase the extended warranty what their experience will be. Amory, I believe you are doing your job the best you can, but when more than one Case Manager from Chrysler of Canada are disputing your decision of warranty term, than do the right thing by agreeing with Chrysler and show of good faith to your customers as myself. By the way my vehicle at the scheduled appointment had 4000k and was only a week past the first year. I look forward to your response.

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Employees Worked With

Other Employees : Amory Ramroop

August 22, 2019

"Excellent service "

- O Mitchell 79

I brought my Chrysler 300 into Unique Chrysler after it was vandalized. From the time my vehicle was with the service department I was kept updated on every aspect of the repair. Andy is excellent and goes above and beyond to make sure you are looked after. I want to thank Andy and the entire service department for your honesty and help. Dave the dealerships parts manager looked after ordering the parts that were needed for my vehicle. I want to thank you Dave for working with me as well getting parts that were needed quickly. Thank you again Dave & Andy and everyone at Unique Chrysler for your help. I definitely will recommend your dealership.

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Employees Worked With

Special Offers

$100 Referral Bonus

Simply Refer a Friend or Family Member who purchases a New or Certified Pre-Owned Vehicle from us and we'll cut you a cheque for $100 - it's that simple!

Service Center Photos & Amenities

  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Television
  • Vending Machines
Unique Chrysler Dodge Jeep Ram - Service Center, Burlington, ON, L7N 3V8