197 Ontario Chrysler Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Originally posted a 5 star review at the time of purchase... - louis5961

Originally posted a 5 star review at the time of purchase but unfortunately encountered poor service afterwards. Will not longer be purchasing any more vehicles from this dealer.

Excellent to deal with - Larry Th

I have purchased a number of vehicles here...I have always been satisfied with my deals and can't say enough good about the service tha I have received. Both the Service Manager Larry and the Service Advisor Heather have always treated me very well and have resolved any issues I had quickly and have always lived with their estimates. I don't understand the negative reviews other than to say I guess "you can't please everybody" no matter what you do. Great dealer, great staff...highly recommend!

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

Great staff! - emmanortega12

Great staff!I had a great experience financing a vehicle there. The staff was great and very approachable, Mr. Leigh was an awesome person to communicate with he was easy to talk to and great at his job.

Problems Resolved - Fussy Upset Customer

I have had a few issues with my new Grand Caravan. They have all been resolved to my satisfaction. I don't think you can get much these days without some issues. The positive experience comes when they are dealt with in an acceptable manner which mine were.

Last weekend, my window motor mechanism basically blew - Milton14

Last weekend, my window motor mechanism basically blew apart inside the door due to being iced up. Normally I would just get the parts and fix myself but the rental I’m at currently does not have anywhere to work on a Ram. I took it to Milton Chrysler and the took it in no problem as they didn’t seem super busy on the Friday midday, I was told it would be ready on the Tuesday due to Family Day, no worries I understand. I got the call to come pick it up with a bill of $1300 with a part cost of $800 which seemed a bit steep but not the point. I paid for into my truck and sitting in my cup holder was a juul. I haven’t smoked or vaped in two years so I can guarantee it was not mine unless I passed out for two years and didn’t notice. I picked it up went back inside to the service person, Milo, I think, and asked, “do any of your techs vape ?” Showing the juul. The response I received was “well yeah a few of them but they use a different brand not that one” so I explained I don’t vape and don’t know anyone who does, to which the response was “huh, yeah that’s really strange then” and I agreed, after a short pause waiting for a better explanation or some sort of apology I got another “strange !”. I could see where this was going, no where. So I turned around and left and got a “have a ice day sir !”. The next day I got a phone call from I’m assuming the front desk. Asking how my service was, I said it was alright and she asked further, I explained what happened and she said “oh no that’s not good at all, I will speak with the service manager and get back to you as soon as possible. That was the last I heard anything. I’m just curious how a dealership can go on about Covid protocols, because I don’t think you can vape with a mask on in a customers vehicle. Also how you can say you excel at customer service after the conversation I had with service, and lack of follow up from both the front desk and service manager. I would strongly recommend not going to Milton Chrysler for any service Hunt in town is better, I’ve never been but it wouldn’t be hard to beat my experience.

Poor customer service. - cator6

Poor customer service. My Jeep was in to be serviced and ended up breaking down on the side of the highway 4 days later. The manger basically said there was nothing they can do and that this "happens all the time" My Jeep is a 2020...practically brand new. I was stranded on the side of a highway and absolutely NOTHING was done about it. Not even an offer to look at my Jeep again to ensure it was safe. I will not be returning to that dealership. Extremely poor customer service.

Great Customer Service...they went the extra mile to help! - Ken Moss

My wife and I were recently driving back to our home in Bobcaygeon in our Jeep Grand Cherokee after a 2 night stay at a hotel in the Gravenhurst & Bracebridge area. We suddently noticed a strong burning smell and their appeared to be oil leaking from the motor valve cover. We then drove to Muskoka Chrysler Sales which was a few miles away. Leslie Smith in the service department was very courteous and immediately had a mechanic look at our Jeep while we were escorted to their customer lounge.. They quickly discovered that a seal had been left off from the camshaft position sensor that had been installed by our Chrysler dealer in Lindsay Ontario. They immediately ordered the part and drove us to a hotel to stay in for the night. The dealership owner Doug Ingram personally looked after us and picked us up first thing in the morning to collect our car which was ready to go! They really went the extra mile!

My Mississauga had my Journey from August 2023 BEFORE the - A. Rose

My Mississauga had my Journey from August 2023 BEFORE the warranty was done to repair two things, the driveshaft and the radio/nav system. After going to them for MONTHS to report the problems, they finally agreed to change the radio/nav system and the driveshaft. My truck stayed there for almost FIVE MONTHS! I went back on several occasions and in the fall noticed the interior was covered with leaves (pic) because the sun roof was left open. The truck was not drivable, so it was basically parked and forgotten, oxidized brakes and all. I finally got my truck back a couple days before the new year and noticed the noise was still there. Called to report the issues and took it back after the new year to do a test drive with the mechanic who fixed it. I was told they fixed some parts on the passenger side and will order the parts to fix the rest of the driveshaft on the passenger side and IF the noise continued, THEN they'll order the parts to fix the driver's side. I asked why not fix both at the same time and was told warranty might kick it back, so best to do one side at a time. Three weeks later, the passenger side is completed and the noise is still there. I call to ask them to order the parts for the driver side and was told by Elvin, the service manager that the dealership paid to complete the fix of the passenger side so I was on my own to fix the driveshaft on the driver's side. Elvin, the same service manager who kept reminding me there were others who have been waiting six months for parts and I was at least lucky to have a loaner that I waited weeks to get which, based on the level of the warranty I had, I was supposed to get same day. The picture shows the current state of the driver side driveshaft. It's leaking oil, same thing that happened to the passenger side and because My Mississauga is so scammy, they sat on this problem for months running the clock on the warranty, fixing one side of the problem and sending you on your way . But you're to be grateful that you got a loaner and one side of a two sided problem fixed. Oh! and scraping the oxidation off your brakes and 10% discount on a future oil change. Such a generous service manager.

Horrible business sense - V

My husband and I purchased a vehicle from Car Canada in 2013 and despite some major repairs were still happy with our purchase up until 2014... In 2014 we were pulled over by a police officer and informed that our tint was illegal and fined $168.. Car Canada actually sold me a vehicle with illegal tinting... A dealership sold me an illegal vehicle... I couldn't believe it... Shortly after that we were fined again for the same reason. I took this issue to a manager at Car Canada and kindly asked them to assist us in stripping the tint and placing Legal tinting on the driver and passenger side windows... They flat out refused.. They told me that someone else has had the same issue with them and since that person never recieved comphensation that either would we. They were rude, hung up on me and became very irrate when I tried to rationalize with them... Now I have to go through small claims court to deal with this... We are literally talking about $150 worth of repairs and now we have to file a report, take time off of work and still pay out of pocket to have the tint fixed until this goes to court... Worst business sense I've ever seen... No regard for customer satisfaction.

Worse experience ever! - Disturbed

When looking to purchase a new Jeep patriot the sale person was no help at all. They only had black ones and we wanted colour. Was sent on our way with no help, left to fend for ours selves we found a nice orange one in Sundridge. Now dealing with the do the bare minimum service department is a nightmare. Seems they did minimum work to hold off till the warranty was up. Jeep less than 5 years old now and we have been fighting for service the whole time!

I have had no issues at any one dealership ever until I - Carhub Victim # 535

I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership.

If I could give 0 out of 5 I would Awful awful awful... - tomsonquarterhorses

If I could give 0 out of 5 I would Awful awful awful experience In the end this experience is going to cost us THOUSANDS Absolutely no communication on their end

Excellent Customer Service - Sweetsie

I have been going here since 2011 and have experienced outstanding customer service. They have always gone above and beyond to satisfy our needs. Through the years we have encountered many problems and various issues but all have been resolved to our satisfaction with a smile and grace. The customer service team is awesome I love working with them. I know your thinking I wonder how much they paid her to say this.. I will tell you $0 I am a nobody who feels like a somebody when I go to this dealer. I help my 76 year old mom with her vehicle.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Service provides no customer service. - Scottreith

Service provides no customer service. Car is never ready when promised. My 2 hour service call took a day and a half for a recall. Not only that, the recall required the DEF fluid to be removed and replaced. I was charged $30 for a jug of DEF to be put in. According to the service manager, Chrysler only provide 1 gallon of DEF and is not enough to test the system, so they had to add another jug. I received the truck back with the same amount of DEF as I had when I took it in. They offered to remove the DEF and refund me the $30 dollars. I guess throwing away the DEF is better than providing customer service. Very disappointed.

If I could rate the service department at this dealership - Denyelle

If I could rate the service department at this dealership a ZERO I would. I took my dodge ram 1500 into for servicing because the outdoor cab light kept flickering repeatedly on the dash and started to drain my battery to the point where my vehicle kept dying. I figured I would take it to the dealership since they would be best at fixing the issue if there was a wiring problem. After hooking it up to the machine they determined it keeps flickering because the light bulbs were out. They put new bulbs in and gave it back to me saying the issue was fixed, charging me over 150$. I picked the truck up and it died in my driveway again the next morning. I took it back the next day and they then claimed it was because the button was getting stuck in the cab, causing the light to stay on but they didn’t have the part and it was going to be another 225. I drove out of the dealership and the engine light came on so I circled back and made a bit of a “scene”. One of the mechanics asked me what is wrong and I explained what happened. They said they would take a button off their rentals outside to see if it worked. Long story short it obviously didn’t fix the issue meaning they tried to charge me for something for no reason. They then said would work with me and get me a rental so I could go to work and would fix the wiring (the “new” issue) for free but it would be a few days because they’re really busy. They never called me after I left to get me a rental or fix the issue. They had the AUDACITY a month later to phone me that the button I clearly didn’t need was in and that my oil change was due. I told them on the phone I would NEVER come back here because of their crappy service. They just said “ok have a nice day” never asking what happened. I took my car to another shop and they told me it was just a battery issue that it is tripping the truck because it’s under 9 volts. They told me this is one of the easiest problems to fixed and asked me about random flickering lights/engine lights coming on without me telling them it happened. They also printed out the report and gave me a new battery. I’ve haven’t had any issues with my truck since. Thanks for ripping off a woman dodge. I would never ever recommend taking my vehicle here and never dealing with Eric the service person in my entire life.

Only bring your vehicle in for service here if you want... - melston262

Only bring your vehicle in for service here if you want to be charged for work that is not necessary. I brought my Caravan to another mechanic because the engine light was on. The engine light error indicated the fan resistor was faulty. The other mechanic replaced it but the engine light remained on. He said he would need to spend more time to figure out why the light was still on. I brought it into the Dodge dealer with the faulty assumption that they know the Dodge vehicles best and could quickly fix the problem. There was also a plastic door panel that had come off the vehicle. Orleans Dodge told me they had to replace the fan resistor again even though it had already been done. They could not trouble shoot past that without the replacement. They replaced the fan resistor and informed me that it was not the issue. The real problem was corroded wiring and they needed to replace parts of the fuse box. I would have preferred to have the work done elsewhere, much cheaper, but they said they had to take the vehicle apart to get to the fuse box and I would have to pay to have them reassemble. The part did not arrive as promised the next day and since the vehicle had parts disassembled I was stuck. In the end they had the vehicle for 3 days. They charged me for the replacement fan resistor even though it did not need to be replaced and I told them it had already been replaced. They also did not reattach the panel that had come off. I spoke to the sales manager both about the unnecessary charges and the panel. He had no interest in speaking with a dissatisfied customer.