J J Stewart’s screwed up and cost me over $1000! - Rosesare
Attention anyone in the Norwood area please be aware if changing your tires at JJ Stewart
Motors. Their mess up cost me $1047.97 and they are refusing to take any responsibility or reimburse me.
I got my 2016 Jeep renegades winter tires changed on April 16 2019. At the time I had to replace 6 lug nuts due to “swelling”.
Two days later I was driving around and my tire was making an awful noise. Mind you I had stopped previously to check the bolts but I had difficulty fitting the torque wrench on them and the ones I did manage to get on seemed tight without being able to move the wrench.
When I went to check the bolts again after the noise one of my lug nuts snapped right off when I touched it with the wrench.
I immediately phoned my dad who spoke to Joe at J J Stewart’s who said that the bolts had been taken out a number of times and sometimes they just snap. With no help from JJ’s and being approximately 300kms away the night before a holiday weekend I turned to Southbank Dodge who immediately looked at the vehicle. I handed the broken bolt to the service guy and he said it looked like it had been over torqued due to the ridges on the bolt.
A service manager took over my case. All the other tires were checked to make sure the nuts weren’t just going to break as well and I was told every nut was swollen including the 6 I had just replaced. Because of the bolt snapped off inside I had to replace the entire hub as well as all 20 lug nuts.
During this process I called J J Stewart’s again. They again tried to pass it off saying because I didn’t go to them after 200 kms to have the wheels checked that they weren’t responsible. Being an adult woman in the 21
Century I know how to tighten a wheel bolt and I can guarantee not every customer goes back to the garage to have their wheels tightened.
I also told the person I spoke to that the bolts were too tight not too loose making that a moot point. I left a message for the service manager but did not receive a call back.
This week after picking up the Jeep I again contacted J J Stewarts and sent them a copy of the invoice. I didn’t even get a call back from a manager but instead the original guy, Joe, my father had spoke to on April 18. tried to tell me it was my fault because I did not go to them after 200 kms. He then processed to manaplain to me about lug nuts and while he didn’t want “talk bad” about another dealership said that I had got taken for a ride.
After not accepting that answer I finally got to speak with a service manager, Al, who again tried mansplain to me about how lug nuts swelled and that it was impossible for the ones they replace to have swollen in two days and that the dealership “saw me coming”
I have in writing on the bill that the bolts were not torqued to spec and was told multiple times by the service manager I delt with at Southbank dodge that it was an error on the part of J J Stewart’s. J J Stewart’s has refused to speak to the service manager at Southbank Dodge despite his willingness to speak to them. I am attaching a picture of the bill as myself or Southbank have nothing to hide.
As it stands I am out over $1000 not to mention the safety issue of having a bolt just snap while driving around in Ottawa traffic.
J J Stewart’s does not back up or support their work or take responsibility for this screw up. I grew up in Norwood, my family has been having work done at this dealership for years and this loyalty means nothing. I felt talked down to and personally that as a woman I was not being taken seriously. I gave J J Stewart’s the opportunity to make this right and they have flat out refused to pay a cent.
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