1,567 Ontario BMW/inftrees Service Centres

I brought my vehicle to the dealership due to loud, - -

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.

Be careful. - Mad Mike

Be careful. I've had 3 bad experiences with this dealership, all with personnel - the tech work has been excellent. They service my 85-year-old mother's late model Mazda. The car is 4 years old and has less than 40,000KM. 1) When it goes in for oil changes, they want to do the recommended service. last year at 36 most, they called me for approval to do the 36mo service. I looked at the manual and said sure. When we picked up the car they had done $700 worth of work over and above. This included changing an air and cabin filter they changes 6 mos/5,000km prior for $150, a brake fluid flush, coolant flush and brake cleaning. I called back asking why - they said it was approved, that was their service department's recommended 36K service, not Mazdas. 3 mos later we went to buy out the lease. A sales rep kept harassing my octaganarian mother into a new lease. She was trying to sell her the ultimate peace of mind comes from having a new car with fewer dependability risks. They wanted her pristine leased car because it had 30,000km and they thought she'd walk from the $19K buyback on a car with a tradein value of $35K. Then last month (Jan 2025) , another oil change - rather odd as services had been 12,000KM, this last one was 5,000km. It appears they reprogrammed the her oil service interval to 5,000km, not an uncommon trick done on unsuspecting customers. Again there was a recommendation for extra work. They told her at 40,000KM the recommended maintenance included a wheel alignment, brake cleaning, mechanical inspection, and a full electrical inspection and service. another $700 of extra work.

I was at the dealership dropping off my vehicle for - MK

I was at the dealership dropping off my vehicle for service when I hear one of the staff on the phone yelling at a customer. The staff member was very rude to the Person on the phone. Absolutely horrible had I not needed the serving I was booked for and time constraints I would have walked out. I have since found a new dealership to service my vehicle. I have since learned the staff members name was Anna. She definitely needs help with her customer service skills. No person should be talked to that way.

I had an appointment in 15 minutes, I went to the service - barlas32

I had an appointment in 15 minutes, I went to the service right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was super welcoming, helpful and supportive. I’m glad I chose VW Oakville to buy my car! I recommend this service.

I visited Orleans Toyota several times in the last month - Magdalena

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership!

The sales persons and service advisors are extremely - selimsher

The sales persons and service advisors are extremely helpful. They listen to issues and try to solve it properly. Lucy is an excellent service advisor.

I got my 2015 Santa Fe serviced on September 11/24 at - Den Pej

I got my 2015 Santa Fe serviced on September 11/24 at Streetsville/Nav Bhattia’s Hyundai (SO #471943) to have the starter, front wheel, and brake and tail lights that were all acting up or malfunctioning looked at. I was taken care of in the service shop by the assistant service manager Chetan Batra and Omar, both of whom were great in person. An Uber was arranged to take me back home which was nice. Total charges for a new battery, ball joint and 2 lights was $830 or so - very, very pricey. I was told the starter was perfectly fine but right after I left to run some errands that late afternoon, the starter was still acting up. I emailed Chetan 4 times that same evening, with each email containing videos I took of the dashboard while the starter malfunctioned. He didn’t respond to any of my emails. On September 13th I got a call from a female named Alia from Streetsville/Nav Bhattia’s Hyundai to see how my recent service experience was, to which I responded that I wasn’t very satisfied, explained the situation to her and requested a manager call me back. She advised me that one would but to date, as of this writing on October 5th, nobody ever bothered to call me. This lack of accountability and behavior is shameful, having been clearly exhibited at different levels of the location or organization. Based on my poor customer experience, I wouldn’t recommend anyone getting their car serviced here… one can only imagine that the sales department may be as poor but who knows really.

The sales team is fine, until you have to bring in your - Rob

The sales team is fine, until you have to bring in your brand new vehicle you’ll find out real quick how awful the service dept. is. Save yourself the frustration and exhaustion and don’t buy here. I wish I knew how terrible this dealer was before buying.. no longer have to deal with them, sold the piece of xxxx.

Brought my S6 in with a warning light issue. - dmacseven

Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville.

I'm not impressed with the customer service at Hyundai - Hyundai_2025

I'm not impressed with the customer service at Hyundai Newmarket.. the customer service could be better

They will take your money without fixing the issue. - viditdeswal

They will take your money without fixing the issue. Classic Honda has completely eroded my trust in Honda and its service — a lifelong Honda owner, who will now never buy Honda cars because of my experience with Classic Honda. I brought my car for service in and around March, 2025, to fix the check engine, warning light and check engine light issue. Classic Honda diagnosed it and told me that issue is related to engine oil rocker switch. I paid~$450 to replace the engine oil rocker switch, believing and trusting diagnostic provided by Classic Honda. However, despite paying for the replacement, the issue persisted and I took my car in for a second diagnostic, after which, service advisor at Classic Honda told me that the oil rocker switch was improperly placed during repairs and that the issue has “resolved”. Couple of days after the second diagnostic, the lights lit up on the dashboard of my car once again, I called Classic Honda again and this time asked them what was going on. The service advisor asked me to meet Jonathan, the manager, one of most clueless and downright rude sales manager, I have ever met. His job to make excuses to convince your car can breakdown within 48 hours and 300 km after leaving Classic Honda and that “anything” could happen “anytime”. Nonetheless, Jonathan asked me to get my vehicle in for the “third” diagnostic — when the “second” diagnostic came clear. Now, this time, Classic Honda said to me that VTS sensor and spool valve are faulty and are needed to be replaced for ~$1550, to my shock and dismay. The larger issues and question is that why did Classic Honda fail to inform the customers of the real problem at first go, and fraudulently misrepresent to its customers of a non-existent issue that is not related to the complain of the customer in order to fleece customers of their hard-earned money? Jonathan turned my request for a refund when the problem didn’t get fixed and asked me to leave. I don’t know how many other Classic Honda horror stories lie out there besides mine. Classic Honda will promise you fixes and take your money only for you, as customer, to regret dealing with them later. Beware.

I had a very expensive visit for something I considered - Paul G

I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation.

Horrible customer service experience after leasing. - Annie

Horrible customer service experience after leasing. Incompetent service agents/mechanics who suggested I change my brakes - at an exorbitant price - when they just couldn’t find the real issue. My brakes were still in excellent condition. - confirmed by another (more trustworthy) Hyundai dealer. Horrible customer service also from the sales team. They never ever return a phone call (even confirmed by sales reps from other dealerships). And when you show up in person not to purchase a car from them, you receive the worst attitude. They have no time for you. A bunch of dishonest, incompetent people.

Avoid service department at this dealership. - Lucas

Avoid service department at this dealership. I had bad experience with my car serviced in this location, repair and maintenance job not done procedurally correct, causing me time money and frustration to figure out the issue.... nevertheless don't expect to hear a sorry from them, the service department in charge was trying every possible way to avoid taking any responsibility of the lousy work. Learn to treat the customer respectfully and acknowledge and remedy the job poorly done responsibly when it happens!

This is probably one of the sleaziest dealerships there - harshbkk

This is probably one of the sleaziest dealerships there is. They book appointments and when you get there, you are told the appointment is just to check in your vehicle. Then you are told you have to wait for upto 2 hrs for something as simple as a tire swap for tires on rims, which should take no more than 15-20 mins. I really hope Honda and all manufacturers take a page from Tesla’s book and abandon the franchised dealership model. Franchised dealerships still operate as if they are in the 70s. Sleazy, dishonest and just pure xxxx!

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

why does the service take so long at this dealership? - jmarkou

why does the service take so long at this dealership? i was in to have my tires mounted and balanced and so far it has taken over 2 hours. the service desk staff said that he would have me in and out quickly and to wait in the lobby. he didn't ask for my phone number so i was stuck there. After 30 minutes he came out and told me the tires were worn and that they should be replaced and then mentioned some other stuff that could also be done. the total would have been over $1000 dollars and i would have had to wait longer for them to bring the tires in from somewhere else. I said I didn't have the time today and have to be at another appointment. After that everything seems to slow down. If they already have my car in the shop and have looked at the tires why does it take another few hours to get the job done? I'm guessing cause i didn't want to pay for anything extra

TAKE YOUR SERVICE NEEDS ELSEWHERE. - LN

TAKE YOUR SERVICE NEEDS ELSEWHERE. These thieves ripped me off. I needed to replace a 12v battery on a 4.5yo hybrid car. They charged me $821 for a 12v battery that other dealers charge $229 for. Heffner's service desk tried HARD to upsell me to investigate the alternator when the circumstances clearly indicated that the battery was just old (they last 3-5y). They tried to tell me it was dangerous to replace a 12v battery without paying to have the alternator checked. I've driven hybrid cars since 2007, have had two 12v batteries replaced: it was never expensive, and I've never had a dealer recommend checking the alternator before replacing the battery. When I declined the upsell and said "Please just replace the battery," they did--then told me I owed them $928! When I asked why they didn't give me a heads-up that it was going to be this expensive, they said they couldn't have told me the price in advance because I declined to have the alternator checked and just wanted the battery replacement. Wth! (I'm a woman and had my child with me: idk if that emboldened them to play in my face.)

PLEASE READ BEFORE GOING TO HONDA! - mikemuscat26

PLEASE READ BEFORE GOING TO HONDA!!!! Today i went in to Midland Honda with a issue with my rack in pinion and i asked them to do a inspect to be 100% certain it was the rack in pinion. I also went in there to make a trade for my truck and my car to buy a newer truck and car. I talked to Jackson (who was great) i was going back Thursday to make the trade into 2 newer vehicles. Back story my dad was a mechanic for 50 years and i grew up in the garage with him, and even have some collage, But i was not 100% comfortable saying it was the rack in pinion on my own. So i took it into Midland Honda. Once i got the message saying the truck was done i went to the counter greeted pretty rudely by the female, I was charged $118.99 (which is fine by me) for an inspection but once i started asking questions about the inspection is where all the red flags started. With this $118.99 charge they couldn't tell me what the problem was unless i spent $265 more for them to take off the tie rod to inspect the rack in pinion. But i know 100% if you rock the wheel left and right you will be able to see where the play was happening without even taking off the wheel or anything for that matter. It takes one person to shake the wheel and look over to see this issue. Then after this "inspection" i would need another alignment done. Now my inner and outer tie rods were replaced last July and Aligned by them and i have only put 5300 kms on the truck. When i left visibly pissed off i ran into Peter (President) and Richard (General manager) At first i was emotional and pissed but i took a minute and apologized for my actions. I explained everything to them on how i felt gouged with zero answers and them wanting me to pay $265 + 150 after already paying the $118. After me trying to explain that this was not right and they were gouging people, Peter went inside leaving Richard outside and in my face, I then told him to step back, because you're being a "Dick". He then said my dad was a "joke and wasn't a good mechanic and didn't know anything", he also said "i only hire the best mechanics, all the other ones don't know what they are talking about." This is the point where i started to record on my phone, I start saying he is being really "Professional" and he comes back saying "your a child my friend, With a big mouth and i am today's Canadian"(i am born and raised in Toronto Ontario. i have a dark tan so i guess he thought i was not from Canada.) Also saying i am "Garbage", "I'm being an xxxxxxx", "Shut up". He is very disrespectful, and NOBODY should support this kind of behavior. Yes i did say he was being a dick for getting in my face, But the level that he took it was over the top i have video proof of the last 1 min and 34 sec. I tried to leave while sitting in my truck but he was so close i didn't want to hit him and get an "assault charge".

I have had entirely positive experience at Olympic Honda - neiljaybixby

I have had entirely positive experience at Olympic Honda ever since buying my car there. Today for example I faced a tech issue beyond my ability. An Olympic staff member immediately resolved this, and did this free-of-charge in spite of my repeatedly offering to pay. Olympic will always have me as a loyal customer. Sincerely, Neil Bixby, Guelph

**Terrible Experience – Misdiagnosis and Client Scam - warsaame

**Terrible Experience – Misdiagnosis and Client Scam Alert** I rarely leave reviews, but my experience here was so outrageous it feels like a public service to warn others. This place is either dangerously incompetent or intentionally deceptive—possibly both. I went in for a fairly light repair issue and was hit with an alarmist diagnosis that turned out to be completely wrong. They pushed unnecessary procedures and tried to upsell me on expensive treatments that had no relevance to my actual condition, not only was the problem minor, but the suggested treatments here would have been entirely unnecessary. This is not just poor service, it's outright unethical. Preying on clients' trust and fears to make money is unacceptable. It’s clear they’re more interested in inflating invoices than actually helping people. I strongly advise you to stay away. Do your research, and if you've been here already, consider getting a second opinion—you might save yourself a lot of money and trouble.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

Would not recommend this dealer for repairs. - Stewart

Would not recommend this dealer for repairs. I took my vehicle in for a slightly noisy wheel bearing and by the time the finished it came to $2800. Instead of replacing the bearing they replaced the entire Hub assy for $745. The bearing is around $125. Then to add to it they destroyed the axle trying to remove it and charged me a further $1100 for a new axle. I will never go to this dealer again. They should offer alternatives and at least try to keep repair costs down for their customers. Also they could have absorbed at least part of the cost of the axle they broke. This is why I took it to a trained mechanic. They are supposed to know how to take things apart. Highly advise folks to avoid this dealership.This is just shoking to say the least.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

My phone was connected to my car and then something went - nancybouchard

My phone was connected to my car and then something went wrong and dropped me. My husband and I tried for an hour and it would not connect to my car. Sales tried for about an hour as well. Took it over to Steve Emiglio in service and he had it fielded in less than 5 minutes.

I brought my vehicle in for a recall they don't have - Raymond

I brought my vehicle in for a recall they don't have loner car for you when they need to keep your vehicle for more than a day secondly I went to pick up my vehicle the next morning the service advisor had said the car was left in side because it had under bodyguard done so I went outside to find the vehicle was left outside over night and there was freezing rain the car was frozen over and I didn't have a winter scrapper so I was able to drive the vehicle up closer to the building so I can leave the vehicle warm and defrost the windows all of a sudden I basically being verbally attacked to move my vehicle instead of offering me a snow scrapper and was told that I'm not special and need to move the vehicle I have been buying santa fe from this location bank street hyundai for a long time 4 vehicle's this will be the last one when you buy your vehicle they treat you like you are very important to them then the service advisor get there hands on you I just felt so disrespected thanks for this terrible experience Garry service advisor