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It was a great experience how I was treated royally too... - Leslie
It was a great experience how I was treated royally too bad I can’t do it every week. Marcelo was wonderful and so was the finance manager Christine. I felt like they treated me as a person not just somebody who is buying a car. I have been well taken care of and any question I had was answered with concern. I would certainly recommend them to anyone.
Sab has been truly excellent. I’ve never had after care... - Simon
Sab has been truly excellent. I’ve never had after care service feel like a concierge style service. I would buy again because of him!
Top Reviewed Service Specialists At This Dealership
I would like to take this opportunity to thank the Kia... - John Tweedie
I would like to take this opportunity to thank the Kia West Management team and in particular Adam, for their exceptional customer service in finding a solution to my recent car issues. Adam your professionalism, above and beyond service has not gone unnoticed and I want to thank you for assisting me all the way through.
Service Experience - Customer
My Toyota Highlander was fixed to the best of my satisfaction by this dealership service department. I am especially thankful to Alan Lal the service coordinator to take the time to understand the issue thoroughly and then resolving it to the best of my satisfaction and providing me with a courtesy car while my car was being serviced.
Very Satisfied customer.
It is easy to book an appointment via online, email and... - GY
It is easy to book an appointment via online, email and phone for service.
They provided good service and so friendly & kind. I was always satisfied.
First of all felt pressured into buying the car and they... - nwensley
First of all felt pressured into buying the car and they gave me a terrible trade in value for my 2009 nissan versa. Now the vehicle I got used from the dealership has an issue. I've tried for 3 days now to speak with the sales manager, as I was only given one set of keys and the issue with my car can be fixed with 2 sets... of course!! I tried the salesmen Adam who sold me the car but surprisingly enough he doesnt return a phone call either. Horrible customer service and a horrible place to look for a vehicle.
This dealership feels justified in discriminating against... - Sheten2
This dealership feels justified in discriminating against disabled people due to the pandemic even when proven wrong. I will never due business with them again
Customer service - Pissed off customer
What you bought a car from here already oh okay give me a minute I will be right with you?
An hour and a half later and not one person responds or cares even after asking another person because the person you were dealing with is ignoring you xxxx they even ignore your phone calls as you sit waiting so phone from a friends phone he answers and is shocked it's you so you ask for them or who is supposed be helping now because the buck switched hands and another half hour goes by and still nobody they just leave you sitting looking like a fool waiting!
Sorry for run on sentence but a lot pissed off and wouldn't recommend anybody to come here
Right job the first time - Pigdogbob
Had to replace a broken suspension coil on a 2011 Kia Soul at 100,000kms and while there replaced most of the suspension to save on labor. Steve Mota was awesome and had the work done on time - like driving a new car.
We were looking for Winter Tires as we drive to Calgary... - kgcarter
We were looking for Winter Tires as we drive to Calgary through the winter and are moving back shortly. I called KIA in Courtenay and they gave me a price on a certain brand of tire for our KIA Sorento. The fellow I spoke to told me they would not be beaten on price. Doing my due diligence, I called several other places, Costco, Kal Tire and OK tire and got the best price I could for the same product, again all-in. I went back to KIA and they slightly beat the price of the lowest offered price of all other contenders including fitting, balancing, tire tax, absolutely everything. So we are very pleased. We asked for an all-in price so there were no surprises and they came through. We have always had good service from KIA. I believe it was Wayne I spoke to. He was very accommodating.
If a NEGATIVE 50 stars was an option that would be the... - DON’T DEAL WITH KIA VICTORIA
If a NEGATIVE 50 stars was an option that would be the rating I would give this ‘wanna be professional’ dealership - Don’t deal with these guys they are dishonest and NOT Trustworthy. Beware of servicing your vehicle here- leaving your vehicle at your own risk - no surveillance!
Took our car in on Aug 11 with an oil leak, spoke to service dept and advised they put a note on car to NOT MOVE without adding oil. Followed up daily to see if they had looked at it, advised they were too busy, short staffed and fully booked so our ‘tow-in’ was not a priority. 3 days later, were told they couldn’t figure out where it was leaking from but that it needed a new engine. Gave us a price of $20k for new ‘if they could get one’ and $9k for used plus labour. Shocked as we were, we asked to speak to the manager who was on holidays. We contacted him upon his return and he too was not able to tell us where our vehicle was leaking oil from but advised us we required a new engine. Asked how an engine would cease, he said it would require to be ran without oil... the vehicle was never out of oil in our possession, asked if there was a note put on our car, he said no it was not deemed necessary. He advised he would look at it himself and made calls back to us advising he looked at and just oil everywhere... On Aug 23 the service manager who claimed he had looked at the car and reviewed it himself days ago, called very annoyed that we hadn’t made a decision and still had a courtesy car, again advised he hadn’t given is a decision to to make. ... we had not received anything at all in writing, no diagnosis, not even a location of where it was leaking from and what was wrong... advised him that we are customers who just 3-4 weeks prior had spent $1300 on new front springs and they test drove the car after alignment. So we require a quote in writing to repair oil leaks and where it’s leaking from - we would decide next steps once received a diagnosis. Gave him my email address and next day he called advising my car was stolen. Their timelines did NOT match at all and I have found out that they reported it stolen as of Aug12-14....??? WHAT? Then what car were they looking at every time they spoke to me over the course of the 2 weeks? They then doctored paperwork, never provided us anything in writing what so ever and lied about giving us a diagnosis and quotes of $3500 for an engine. Do NOT trust these people! They are good at manipulating their paperwork and covering their own tracks! I will NEVER go back! They are dishonest And not trustworthy. Consumers beware.... !!!
Bad service, they get together a lie together and make up stories to cover their mistakes!
My question remains... if they reported it stolen on Aug 24th to Vic PD with a date of Aug12-14.... but hadn't had time to look at it according to them.... then what were they talking about with us by phone until Aug 23....??? Something is VERY WRONG here........ DO NOT trust these guys and record All conversations should you deal with them.... they lie and are very unprofessional and dishonest! i strongly recommend not trusting your vehicle repairs to these guys! -50 stars is what their true rating should be ! CONSUMER BEWARE - TRUST IS THE PREMISES OF EVERY RELATIONSHIP- this outfit is NOT TRUSTWORTHY!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
I'm rating the service department, not the sales... - Persistence Pays Off
I'm rating the service department, not the sales department, which was great. The service department charges WAY more than other dealerships - like **DOUBLE.** I first found this out with my previous Kia, when they charged me over $110 for three windshield wipers installed. I couldn't believe it! Now I've inquired about oil changes and GPS updates, both of which are half the cost at two other dealerships I've contacted. I told them the difference and they were very uninterested in hearing about it. They told me "all dealers set their own prices," and basically it is what it is, and if you don't like it, go elsewhere. So I will - even if it's a drive for me, I won't use this service department ever again.
Bought brand new Kia. So far, NSK has misquoted,... - Electric
Bought brand new Kia. So far, NSK has misquoted, overcharged, dented my car, lied that their security cameras don’t work, and treated me like a nuisance.
Quality of customer service was horrible. Service manager... - RL1234
Quality of customer service was horrible. Service manager Dave was very rude and unprofessional, making crude comments to his technicians about me while i was in hearing distance. Will not be returning due to Manager
Great Service Honest and Very Helpful - Kia lady
My van wipers broke during a rainy trip to BC and the great staff at Vernon Kia got me in right away, found a replacement part at the wreckers and got me on my way for a very reasonable price! Thanks so much guys! I highly recommended this service department! Marissa