26 British Columbia Kia Service Centres

Thank you for the great service! - Nobody

Thank you for the great service! An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such kind staff!

Always helpful. - PE11779

Always helpful. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem.

When signing for our brand new Forte they didn't give us - Matt55

When signing for our brand new Forte they didn't give us the rims or the spare tire they promised us so instead we had to use our old rim and tires and no spare. They gave us free oil change for life when we got the car and when we took it in for service they told us it's not for life it's free for 6 visits. Service department use to be the only thing saving the dealership from a 1 star but now they are change policies that we were promised. The sales floor is also a joke trying to tell them to stop phone and harassing 2-3times a week because they and to buy back the car even after telling them to stop phone and that we are not interested. And a final thing was the sales man who did all the work that we finally liked and talked to didn't get the sale the first guy we talked to who was very rude to my wife got the sale.... never coming here again.

Dear Service Manager, or whoever concerned, I hope - Anoopk0501

Dear Service Manager, or whoever concerned, I hope this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my deep dissatisfaction and disappointment following my recent experience with your service department at Go Kia West, 1881 United Blvd, Coquitlam. On March 18, 2025, I brought my vehicle in for a periodic service. The service was handled by Mr. Karan Patel. I specifically requested a replacement of the engine air filter, as I knew it was dirty and due for change. Karan assured me that the air filter would be replaced along with the oil service and transmission fluid change. When I returned to pick up my vehicle, I inquired whether all the requested services had been completed. Karan confirmed that they were, including the air filter replacement. He mentioned that the part had mistakenly not been added to the invoice and told me I was "lucky" to receive it free of charge. Despite offering to pay for the part, he insisted there was no need. Trusting the word of a representative at a Kia service center, I continued to drive my car for the next three months. However, on June 17, 2025, I visited Applewood Kia in Surrey for my next scheduled service. To my surprise, I was informed that the engine air filter was extremely dirty and had clearly not been changed in a long time. I immediately contacted the Coquitlam location and requested to speak with either a manager or Karan for clarification. I was informed that Karan is no longer employed there. I was also told that I would receive a call back, but that has yet to happen. Being misled about a service that directly affects my vehicle’s engine health is absolutely unacceptable. This situation has seriously undermined my trust in your dealership’s integrity and reliability. Unfortunately, this is not the first time I have experienced misleading information at your location. When I originally purchased the vehicle, the salesperson, Todd, promised me that I could choose any brand of tires for $600 once winter was over. When I returned to inquire about this offer, I was told Todd was no longer with the dealership, and I was only offered Rovelo tires for $600 plus tax — a significant deviation from what was originally promised. With no one taking accountability, I had no choice but to decline. I urge you to take this matter seriously. I expect a proper explanation and some form of accountability for the misinformation I received. I also feel compelled to share this negative experience with my family and friends to help them make informed choices. Sincerely, Anoop Kottakkakath

Nathan from the service department was awful to deal - blondie_1200

Nathan from the service department was awful to deal with. He was dismissive, condescending and rude. Blamed me for being late when I had the phone call recorded saying my appointment time was exactly when I showed up. This guy treated me so poorly. I will never return. Feed him a Snickers, or fire him. The guy needs help.

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Poor service. - Reid Wylde

Poor service. The windows on my 2021 Niro EV operate erratically - going up or down, seemingly at random, no matter which way you push the button. Or just not working at all. After waiting over a month for a part, they failed to fix the problem and now, due to a lack of staff, I have to wait two more weeks for them to attempt to diagnose the problem again. They don't seem to see it as a safety hazard despite the fact that someone could get a hand caught in the window when it goes the wrong direction. Also very disappointed by the cheap electronics after only 3 years because, while waiting for the window control part, a new problem developed. The passenger seat belt warning dings continuously whether someone sits in the seat or not. Underwhelmed.

My newest Kia is my second one. - CJH

My newest Kia is my second one. Went from a 2013 to a 2021 Love it. Lucked out with great sales guy. Darrel Lui Fabulously knowledgeable and helpful. Even if I drop in with a dumb “girl” question And the service center is the best I have ever had. Thanks. cjh

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Kia are always "on the ball"! - Sally2010

Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

Quality of customer service was horrible. Service manager... - RL1234

Quality of customer service was horrible. Service manager Dave was very rude and unprofessional, making crude comments to his technicians about me while i was in hearing distance. Will not be returning due to Manager

I had a recall for a wire in my vehicle that needed to be - rhiannondavies_

I had a recall for a wire in my vehicle that needed to be replaced. I have a busy schedule and the mechanic at the shop I booked the appointment with assured me this would only take him 30 mins as I worked the day I booked the appointment. When I arrived at the shop they told me it would take over an hour and a half, I replied “oh the mechanic on the phone said it would only take 30 minutes” The mechanic replied that the reason it would take so long was because they were having a shop meeting. Now I wouldn’t have been annoyed if the reason they couldn’t work on my car in the time promised was because they were busy or backed up.. but because they were just having a meeting? Why even book me in during a meeting? The mechanic then offered to rebook me at a different time. He did not apologize for the inconvenience (I live an hour away) and was very blunt “they are having a meeting so ya there’s nothing I can do about that” I am not even surprised because this type of lack of customer service and disorganization is very typical for this dealership. But maybe don’t book people during an hour long meeting in your shop? just a thought?