Applewood Kia Surrey

Disappointing Experience at Kia Applewood Surrey - Unpleasant Encounter with Omar Bajwa! My recent attempt to purchase a Kia EV6 at Kia Applewood turned out to be an utterly disheartening experienc Unpleasant Encounter with Omar Bajwa! My recent attempt to purchase a Kia EV6 at Kia Applewood turned out to be an utterly disheartening experience, primarily due to the appalling attitude of the sales manager, Omar Bajwa. The combination of his disrespectful demeanor and lack of professionalism has compelled me to assign the dealership a one-star rating The impact of Omar's attitude was so severe that we not only left without making a deal but did so for two consecutive days. His unprofessional conduct not only hindered the possibility of a sale but also led us to the decision that we would never reference or recommend Kia Applewood - Surrey to anyone. Omar's attitude towards potential clients was shockingly and utterly disrespectful. His approach was not just unhelpful but actively detrimental to the overall atmosphere of the dealership. Rather than fostering a welcoming environment, Omar's behavior created tension and left us questioning the professionalism of the entire establishment. Prabhkirat, our Product Advisor, stood out with his exceptional professionalism, and genuine willingness to assist. However, the same cannot be said for the sales manager, Omar, who left an indelibly poor impression. A sales manager should exemplify the highest standards of customer service, but Omar's behavior fell far short of acceptable. This experience raises significant concerns about the post-purchase service at Kia Applewood (Surrey). If the sales manager's attitude is indicative of the overall customer service culture, one can only wonder how the after-sales service would be. The overwhelmingly negative encounter with the sales manager at Kia Applewood - Surrey has not only resulted in a lost sale but also a complete disassociation from the dealership. The one-star rating reflects the severity of the negative impact on our overall perception, and we sincerely hope that Kia Applewood takes immediate measures to rectify the issues in its customer service approach. Potential buyers should be aware of the potential challenges they might face, not just during the purchase process, but also in the aftermath when relying on the dealership's post-purchase support More

Just bought my new Kian Seltos with Danilo Kujovic! He was new but eager to learn. Very happy with all his help. Not super pushy with all the extras which I was very happy about. He was new but eager to learn. Very happy with all his help. Not super pushy with all the extras which I was very happy about. More

We had the most amazing experience today buying a Kia Soul at Applewood Kia in Surrey. Eldane is the most pleasant person to deal with. Very informative, easy to talk to and ask questions. I would highly Soul at Applewood Kia in Surrey. Eldane is the most pleasant person to deal with. Very informative, easy to talk to and ask questions. I would highly recommend going to Applewood Kia in Surrey if you are thinking of a new Kia vehicle.. all the staff we dealt with today were awesome.. thanks everyone for making our purchase today a BIG success.. More

4000 for a catalytic converter last year one month out of warranty and it has to be replaced because of an issue Kia knows about. Then offers to assist in securing a new engine for me to pay for. Think twice warranty and it has to be replaced because of an issue Kia knows about. Then offers to assist in securing a new engine for me to pay for. Think twice before purchasing a car from this dealership. They do not stand by their product. More

They charged $160/hr for 1 1/2 hours work which included vacuuming the car and removing duct tape residue, and charged 2 1/2 hours labour. The bill came to $658.56 for installing a used part. The Labour Gui vacuuming the car and removing duct tape residue, and charged 2 1/2 hours labour. The bill came to $658.56 for installing a used part. The Labour Guide says it should have only taken 1 hour to change the window regulator which I found out after the fact from my friend's boyfriend who is a mechanic from Honda. I didn't bring my reading glasses so I didn't notice until I got home and looked at the invoice. I had the first appointment of the day pre-booked so I could get out on time but they didn't get my car in until 1 hour 15 minutes later. I know when it went in because I could see my car the entire time while waiting the entire time in the service area and also saw when it was driven back out. After I got home from running a few errands, I tried calling the service department but no one picked up and the phone system kept rerouting me to the reception area but no one picked up the phone there either. I ended up emailing the service manager and it has now been over a week and no one has contacted me. Normally they give a courtesy call after each service my car receives and send me a survey. Interestingly, this is the first time I haven't received either which leads me to believe that they know I am upset and don't know how to deal with it. If this review had the ability to upload my proof of charges I would. It is really unfortunate because they used to be much better than this. I think the mechanic must have been going for a year end bonus or they are trying to make up for a loss of car sales due to the pandemic. Another guess is, this is how they pay for their courtesy Uber rides for their customers and even worse, trying to scare people into buying a new car because the labour fees are so high on an older car. Oh, and on top of the work that was done, they charged a $135 diagnostic fee a couple of weeks before the work was done. Update: Due to the frustration from the lack of response from the service department, I emailed a very detailed and documented letter to the General Manager. I think he must have just skimmed over my letter because he really didn't address several of my concerns and didn't acknowledge that I had already paid a diagnostic fee previously or the 3 screen shots from the other dealership showing the labour should have only taken 1 hour. The screen shot is from software used at most repair shops. No apology from the General Manager and he made an excuse about the cost of real estate and says they have one of the lowest rates around. If he wants to make a big deal about the cost of real estate then he should understand that the BC Assessment shows that the Honda Dealership property is worth $30,000,000 in Vancouver and his Kia Dealership is only worth $10,000,000 in Surrey, yet Honda still has a lower hourly labour rate. The service manager did leave a voicemail after receiving a copy of the General Manager's email so we will see what transpires. More

When or if something goes wrong their general sales manager Tyler will take care of you!! Thanks Applewood Kia manager Tyler will take care of you!! Thanks Applewood Kia More

Applewood kia Surrey (fleetwood) is by far the worst dealership I have ever been in contact with. I have spoken to 4 different people there from the general sale managers to different sales people and t dealership I have ever been in contact with. I have spoken to 4 different people there from the general sale managers to different sales people and they have all given me false information, lied to me, sold a vehicle under me (said it wasn’t for sale when I was going to buy it that day and then sold it) and all gave me different information each time. They are incredibly rude, don’t return phone calls when you have made appointments, and tell you things but then cannot back up their claims. The general sales manager Tyler was the last person I dealt with and it was like talking to a wall. Continued to lie to me and could not back up his claims and false information even when I proved him otherwise. Avoid this location at all costs! Just a bunch of scammers and liars. * Jessika was actually super helpful!! She deserves 5 stars for sure. Tyler would be a zero if I could give it. More

They push you to purchase a vehicle, and once you do so, they don't care about you. Terrible service from the receptionist and you will never get a call back after leaving your number. I love my Kia they don't care about you. Terrible service from the receptionist and you will never get a call back after leaving your number. I love my Kia Forte Ex but the quality of the service once I had purchased it would make me give this place one star, if that. More

Car not there Went this AM to look at a car I was really looking forward to seeing and if all went well driving off the lot. Wondered around the lot to no avail. We Went this AM to look at a car I was really looking forward to seeing and if all went well driving off the lot. Wondered around the lot to no avail. Went inside to inquire about vehicle they were advertising to see if still available. Salesman said car was still available but not on lot due to manager driving it around. I understand the term demo but “demoing” a 2013 100k plus car didn’t make sense to me. Not sure why the manager and upper management are okay with this kinda sketchy policy. Are you guys wanting to sell cars and provide a decent customer service or drive them around and toy with potential buyers. More

Customer service What you bought a car from here already oh okay give me a minute I will be right with you? An hour and a half later and not one person responds or ca What you bought a car from here already oh okay give me a minute I will be right with you? An hour and a half later and not one person responds or cares even after asking another person because the person you were dealing with is ignoring you xxxx they even ignore your phone calls as you sit waiting so phone from a friends phone he answers and is shocked it's you so you ask for them or who is supposed be helping now because the buck switched hands and another half hour goes by and still nobody they just leave you sitting looking like a fool waiting! Sorry for run on sentence but a lot pissed off and wouldn't recommend anybody to come here More