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Great customer service, treated like family. The team did... - rasheenksandhu
Great customer service, treated like family. The team did everything they could do to provide for our needs, will definitely be coming back for our next car
Friendly and very honest staff. We have a wonderful... - Greg
Friendly and very honest staff. We have a wonderful experience. Veer is a determined salesman, he stands at the entrance door and welcome who comes and enters the office.
Awesome Service - Hunter
Was in yesterday to get my airbag light and TPMS sensors reset on my 2014 rvr. Service was wonderful and fast! thank you Cranbrook Mitsubishi :)
I will definitely be coming back.
Service is not Dead. - frecam999
I ordered an accessory by phone for them to order in for me. When it came in they called me the same hour. I dropped by as I was passing and they installed it for me--just good service. Then I said that I had a question for finance, but was asking Parts and Service instead. Kailey said "I don't know, but I'll get an answer for you, sir, right away", and away she went and got my answer!
Now THAT'S good service.
Great! - Yitzu
If you are looking for a vehicle, this is the store to go to! I strongly recommend! Friendly and trustworthy staff! I enjoyed my experience here!
Only Care About Getting Your Money11 - Tdirom
They sourced a car for me. Mislead me about included features then told me to spend more money to get features I was told it had, didn't disclose vehicle history to me and lied to the VSA about all of it. Super sketchy dealership. Avoid.
Transparent and informative! - Ryan
I had concerns going into a dealership for my first purchase, but this one changed my entire outlook on them. They made sure I was comfortable with the payments and gave me many options to choose from. Thank you for such a great first experience. I will be sending my son Natanyuh there
Purchased a 2020 Outlander PHEV based on false... - ywill5
Purchased a 2020 Outlander PHEV based on false information by an inexperienced salesman.
Salesman first admitted telling me what he did but when I made a formal complaint with the VSA he suddenly couldn't recall the conversation.
What a mess it turned out to be.
Eventually was able to return the car but at a loss to me and no accountability from the Dealership.
I'm not done with them yet. They need to learn it's not a good ole boys club and be reprimanded by VSA!
Disappointed in the VSA process also. What a joke!!
Buy a car over the internet??? - sprint900
I found myself in the dubious position of needing to buy a car on-line in June as I was moving back to Vancouver from overseas and had to have wheels ASAP on arrival. The crew at Newtype were very patient with me being extremely cautious about this sized purchase without actually being able to meet them in person. They made all the arrangements required prior to my landing in Vancouver and when I arrived at the dealership everything went very smoothly and I was able to drive off in my new Outlander completely satisfied with the purchase I had made. Great job gentlemen !
Not happy, somewhat upset. - NotAHappyCamper
I took my old FRS in to try to reduce my payments. I was offered a few test drives and decided on a Lancer of equal value ty trade, which is fine. I liked this car more. They even reduced my payments by a whopping $6/month... Crazy right? The best part though? They added a year to my term, and lied about it, then hid it in the paperwork. So now I'm paying for an extra year THAT'S NOT SAVING ANY MONEY! So now I get to pay nearly 40,000 dollars for a car that's worth 22,000 at best.
The sales tactics are pushier than most places, they wouldn't let me leave and guilted me until I put a deposit down. I was in a vulnerable position and was taken advantage of, don't let it happen to you too. Remember guys, you're allowed to say NO.
Thanks a lot guys.
Don't go here or to the Ford dealer next door, they're operated by the same staff and sold me the FRS previously mentioned for 8,000 more than our original agreement.