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Nanaimo Mitsubishi

Nanaimo, BC

4.5
170 Reviews
Call Dealership (250) 758-5000
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2348 Kenworth Road

Nanaimo, BC

V9T 3Y3

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170 Reviews of Nanaimo Mitsubishi

September 12, 2023

Outlander is an excellent car but equally horrible is the management of Mistubishi Nanaimo. We agreed on a deal, signed the paper and the next day they raised the price when we went to pick it up. The manage More

by gaurav.dsharmaus
Recommend Dealer
No
Employees Worked With
Herman, Devin Chapotelle
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Sep 12, 2023 -

Nanaimo Mitsubishi responded

Hey Gaurav, We understand your frustration with the recent experience at Nanaimo Mitsubishi. We want to clarify that you were indeed approved; however, the bank’s approval did not match the rate you were hoping for due to your credit situation. We attempted to negotiate on your behalf to secure the best possible approval and presented that to you. We apologize for any misunderstandings.

Sep 12, 2023 -

gaurav.dsharmaus responded

I wish if I could share a snapshot of the Bill of Sale here, which clearly states “This order is binding if accepted by an authorised official of the dealer”, with the signature of the Sales Manager. When you called and asked for a co-signer, I added my wife but before that I took a verbal consent from Herman that there will be no more obstruction, which he agreed with a “Yes”. Denying me after that shows nothing but an illegitimate, illogical, unprofessional, unethical and shrewd mindset of Mitsubishi Nanaimo. The same day I bought a RAV4 without any issues and it proves that just making a good car is not sufficient to win market but you need good work ethics too. A legal notice is in process for Mitsubishi Nanaimo and I will ensure that you will never even think about following such illegitimate business practices with anyone else, in future.

Helpful
August 30, 2023

Devin Chapotelle was welcoming, energetic, and devastatingly handsome. Can’t rate our experience highly enough. More

by JordanKalli
Recommend Dealer
Yes
Employees Worked With
Kayla Burley, Devin Chapotelle
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Helpful
August 29, 2023

I really enjoyed Luke Hunter,Service Advisor, he was very polite and helpful! He provided excellent customer service, answering all my questions as well as giving me directions for some shopping I wanted to More

by phil588
Recommend Dealer
Yes
Employees Worked With
Luke Hunter
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Helpful
August 11, 2023

The service experience was excellent, paid attention to every relevant detail. My time waiting was comfortable, More

by robertbaron
Recommend Dealer
Yes
Employees Worked With
Luke Hunter
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Helpful
August 03, 2023

All was done professionally, no misunderstandings or delays. Thanks for the good quality of the service. More

by Sergey
Recommend Dealer
Yes
Employees Worked With
Andrew Armstrong
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Helpful
July 31, 2023

Love the Nanaimo Mitsubishi team, June 3, 2023 Service was exceptional, always feel safe afterwards! More

by Bonita
Recommend Dealer
Yes
Employees Worked With
Wayne McGougan, Victor Parmar, Hermon Nizghi, Justin Tryon, Jake Nepraunig, Justin Schofield, Andrew Armstrong, Luke Hunter
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Jul 31, 2023 -

Nanaimo Mitsubishi responded

Thank you so much for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you had an exceptional experience with our team. Your safety and satisfaction are our top priorities, and we're delighted to know that you always feel secure after visiting Nanaimo Mitsubishi. We look forward to serving you again soon! 🚗🌟

Helpful
July 29, 2023

Fantastic service and very professional, particularly in keeping me in the loop as to when my vehicle was done Highly recommended!! More

by Y Friesen
Recommend Dealer
Yes
Employees Worked With
Andrew Armstrong
Report | Print
Jul 31, 2023 -

Nanaimo Mitsubishi responded

Thank you for your glowing review! We are delighted to hear that you had a fantastic experience with us. Keeping our customers informed and providing professional service are key aspects of our commitment to excellence. Your recommendation means a lot to us, and we look forward to providing you with more top-notch service in the future. Safe travels and see you again soon! 🚗🌟

Helpful
July 28, 2023

Very helpful polite had a few misunderstandings of what I was asking for and I ended up with a vehicle in the end More

by searsban1
Recommend Dealer
Yes
Employees Worked With
Kayla Burley, Eric Wood
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Jul 31, 2023 -

Nanaimo Mitsubishi responded

Thank you for sharing your feedback with us! We're glad to hear that our team was helpful and polite throughout your experience. We apologize for any misunderstandings that occurred but are delighted that we were able to address them and assist you in finding the perfect vehicle in the end. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out. Happy driving! 🚗🌟

Helpful
July 28, 2023

Everything was done smoothly and Mr. Richard was very helpful and accommodating. Good quality of service. More

by John
Recommend Dealer
Yes
Employees Worked With
Hermon Nizghi, Richard Popplestone
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Jul 31, 2023 -

Nanaimo Mitsubishi responded

Thank you for taking the time to share your positive feedback with us! We're thrilled to know that your experience with us was smooth and hassle-free. Richard and our team always strive to provide the best assistance and make sure you feel well taken care of. Your satisfaction is our top priority, and we're delighted that you appreciated the quality of service we provided. We look forward to assisting you again in the future!

Helpful
July 19, 2023

They are very pushy and talk me into getting a suv sign papers and would not give me my keys for the car I was trading in was not fair what they did to me and yesterday when I talk to them I wanted my car More

by Tracey
Recommend Dealer
No
Employees Worked With
Scotty Aldred, Kayla Burley, Dan Brule, Cole Sleeman
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