Nanaimo Mitsubishi

This place is a nightmare. Did incorrect paperwork and claimed it wasnt their fault (okay?) Took months to fix. Then found even more mistakes. Never once received an apology. They are short and rude. Impossible to get ahold of. Would never recommend them, I would gladly return my car in a heart beat to be done with them. Zach was the worse,I quote, "we are professionals and dont make mistakes" well the mistakes are right there... on paper

Always wonderful dealing with Hermon and the entire team at Mitsubushi. They take excellent care of me and go way above and beyond what is needed. Whether it is the purchasing of a new vehicle or their top shelf service department I am always taken care of exactly how a customer should be treated.

Always amazing service from the service department and the sales department! Thank you again for all your help on my purchase of my 2020 Mitsubishi we absolutely love it!! Scott is your guy if you are wanting that VIP service! Will be sending you some friends soon!

Due to the current pandemic and what is now a reality of uncertain times, thank you for making this purchase one that we will not regret. To Scott and Court (salesman), thank you for your patience, honesty and transparency. Your empathy and passion made all the difference. You both went above and beyond. You welcomed us into the “ Mitsubishi Family “ and we drive away now with you both a part of ours. Thank you to Justin H, who took the time to explain each and every document. Your team is truly exceptional !

Do not purchase from here!!! I have been lied to for 4 months about getting money back, so had to contact the GM to have it resolved. Then booked an oil change and they forgot to order my oil filter, so I had to re-book. I re-booked and 3 days prior to my oil change I was told I didn't have free lifetime oil changes. I had to gather all my texts, email msgs and signed paperwork to prove I was entitled to it. I've had nothing but the run around since day one with this company. They are awful and it seems I'm not the only one who's had awful experiences, as I've read all of the internet. Do your research before doing business with this company!!

Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money

This will be the third vehicle we have bought from Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go see Scott H, he knows his stuff!!

We are so disappointed with this dealership. Our experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping you!" What a pathetic, nasty and mean spirited way to behave. I loved the Outlander but I would NEVER purchase one from this dealership. Stay away, this dealership cannot be trusted... AND the place was packed! They did not practise social distancing, not everyone wore a mask and well over the recommended number of staff crowded into the staff room without masks against the recommendations of the Provincial Health Officer, Dr. Henry, for Covid 19 safe practises.

Completely sleazy outfit. Really disappointing. They pretend they're giving you a discount when they're not, and will sneak a higher interest rate past you when it comes time to sign. Super slimy. Not sure how they sleep at night.

Bought my vehicle from Nanaimo Mitsubishi a few months ago , had an awesome experience!! Great team! Got all the information I needed/ asked for, I wanted a sporty vehicle that was reliable and would last a very long time! I felt like I was well equipped/ informed and was buying the perfect vehicle! Definitely go to Nanaimo Mitsubishi when looking for your future vehicle! Highly recommend!