199 Alberta Used Car Service Centres

On November 7, my wife and I were travelling from our - lacticrat

On November 7, my wife and I were travelling from our home in Grande Cache to Edmonton when we pulled into the Medicine Lodge East rest area. Our 2013 Dodge Ram picked that moment to quit – just shut off for no apparent reason. When I tried to restart it, the starter would not disengage and then it wouldn't turn over at all. Remember, it was minus 22 degrees and windy! We called a towing company and were told that it would be about three hours before they could tow it to Edson Chrysler. A friend in Grande Cache suggested I call the dealership to help us as we were starting to really feel the cold. We spoke with Nick at the service counter who immediately jumped in a truck and came to our rescue. He drove us to the dealership, and arranged to get us a motel for the night; he even drove us to the motel. The following morning, we took a taxi back to the dealership where it was revealed that it was a catastrophic engine failure – a total write off. We didn't know what to do. They then offered to sell us a truck someone else had traded in. They gave us a list of everything it needed – not really very much - and it was all stuff I could do myself. Very, very reasonable price, well within our budget, so we didn't need to take out a loan. And they are letting us keep our dead Dodge there until we can arrange to get it home. I just can't say enough about how kind and courteous and genuinely helpful Nick, Wendy, Candy and others were. They turned what started as a disaster into a positive experience. Constantly asked about if we needed a ride, more coffee, etc. Service over and above any I've had with any dealership, ever. I would give them six stars if I could!

Service department is absolute trash. - M_d132003

Service department is absolute trash. Got a platinum detail - did not fully vacuum the interior -inside windshield has residue, needed to clean myself to be able to drive at night and was worse than when I brought it in - residue Left on body from cleaner Undercarriage was not hosed dow, let alone cleaned - dirt left between truck bumper and truck bed(not deep, easily visible and removable) - dirt left between truck bed and cab(easily visible and removable) - residue left between where doors meet cab on the inside - residue left on plastic parts of exterior vehicle feels like some sort of wax spray Got tires replaced due to recall -torqued more than 50% Beyond spec. I literally need to loosen every lug nut on my wheels and tighten them again so my brakes don't worp. -service manager lied straight to my face that they replaced the spare tire, the spare tire had not been replaced (I inspected in the shop while on the lift). Came back because they didn't finish the undercoat I paid for when I got a new vehicle - originally they had gotten undercoat all over the body of the vehicle -did not do the skid plates (too lazy to remove and do them separately) - came back and specifically put a note on there for them to finish doing the skid plates, once again they did not do.

AVOID this sham "body shop" . - DawnY

AVOID this sham "body shop" ... got 4 reviews around town 'n had to call backk 2x's in 2wks for their appraisal. The head of the repairs, Argen, hastily gave a wildly overpriced estimate twice as much as 3 others, on the phone! He had the xxxxx to claim, "it's cus they do things right"! Guess Herbers 'n other well respected body shop professionals are loosers?!! Truth is FF is incompetent & this is the 2nd occasion I've had to call and get them to provide their estimate wks beyond the booked appointment for an estimate. And, both times no body shop person actually viewed the damage, the receptionist took cell photos! Ford should be ashamed this is their only name-brand body repair shop in Edmonton. This got one star only because a no-star "fail" wasn't an available option.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Utterly disappointed by the lack of professionalism and - Concerned

Utterly disappointed by the lack of professionalism and ethics at this location. The General manager needs retraining on customer service and if you like your vehicle please do not take it to this dealership you will be disappointed !

He is a dishonest man. - DC NC

He is a dishonest man. Misrepresents vehicles and sells lemons that dont pass inspection. He applied for a loan in my name without my consent. This is a complaint about this individual, not the company.

Staff in service department were amazing very helpful - Chann

Staff in service department were amazing very helpful when booking oil change for my vehicle. Very friendly