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Go Mazda - Service Centre

4.4

31 Lifetime Service Reviews

9710 35 Ave NW, Edmonton, Alberta T6E 6J6

31 Reviews of Go Mazda - Service Centre

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August 30, 2019

"Throttle Body"

- pamela.o2b

Brought in a third time to revisit the initial problem and a issue with the passenger window and it was rechecked and so far so good.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Hayley
March 12, 2019

"Soon roof replacement"

- Rob

On Tuesday March 5th 2019 my sun roof exploded and glass pieces were all over the cabin. We decided to drop off our vehicle for repair at Go Mazda dealership. After damage assessment the problems start piling up. First I have been told that insurance is not covering all associated costs for repair, because the inside of the vehicle needs extensive cleaning which can take three hours or more on top of regular labor for sunroof glass replacement. After I contacted the insurance, insurance told me that no one from dealership contact them for quote adjustment, despite I told service adviser, he has to contact insurance when he will have final quote for repair. When I asked when the vehicle will be repaired the answer was some time on Friday. When Friday comes I got the message that car is ready for pickup and I can come any time after 1PM. We arrived at dealership at 5:40PM on Friday to pickup our vehicle. We discovered that car was all covered with snow despite majority of the snow fall was over night Thursday. After clean up the snow I opened rear door and discovered that pieces of glass are still all over the cabin. I checked the service report and on it stated replacing the soon roof and cleaning the debris of glass. The charge for cleaning was 400 CAD. We returned to dealership office and told them for the problem. We have to wait for another hour to get the loaner again, because the person who is dealing with the loaner vehicles already left. What we also find inappropriate was, that receptionists were busy fixing their makeup in front of the customers, regardless of regular hours of business. They managed to get my car back on Saturday at noon after long conversation over the phone explaining them it is their fault and I shouldn't wait for whole day. What also disturbed me a lot was when I phoned to the dealership multiple time in that week, when on hold, the background audio in the phone system was commercial for different Nissan vehicles. I got confused that I might have wrong phone number. I told them that first time when phoned on Tuesday, but was still the same on Saturday.

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Recommend Dealer
No
Employees Worked With
Robyn Zohar
February 20, 2019

"Good sale person"

- Dredon25$

I came to go madzi with my girl friend to car I think everyone should go the sale person Sahil he good we will get you the good deals

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Recommend Dealer
Yes
Employees Worked With
Feb 21, 2019 -

Go Mazda responded

Thank you for taking the time to write us this positive review. We are glad you had a pleasant experience at Go Mazda.

January 07, 2019

"Went in for Service, left wanting to upgrade "

- AB83

I had exceptional service at this location. I took my 2017 Mazda3 in for service and while waiting for my service to be completed, I had the opportunity to chat with Maz while perusing the showroom inventory. He was unassuming, extremely knowledgeable and answered all of my questions about upgrading my vehicle. While I didn’t purchase my 2017 Mazda3 at Go Mazda, I will definitely be giving Maz my business when the time comes for an upgrade.

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Recommend Dealer
Yes
Employees Worked With
Jan 08, 2019 -

Go Mazda responded

We are glad you had an exceptional experience at our dealership. Thank you for choosing Go Mazda for your vehicle service. We look forward to serving you again!

January 05, 2019

"synopsis of review"

- jc123

Maz looked after us from the moment we met. Very friendly and answered all questions asked with good information. Scott was excellent as well and made our buying experience as painless as possible.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Troy Degen
Jan 07, 2019 -

Go Mazda responded

Happy to hear that you had a positive experience at our dealership! We look forward to serving you again!!

November 21, 2018

"I really wanted to like Go Mazda"

- CSmith

We purchased a new 2019 CX-9 from Go Mazda. We noted some minor scratches while picking up our vehicle and we were told, "Not a problem, just bring it in for servicing and we will take care of it." So we brought it it in for servicing....once, twice, three....nope FOUR TIMES. Each time we brought in the vehicle we need to do the gymnastics of arranging our lives to accommodate car pick ups and drop offs and maneuvering around without our child's car seat in the courtesy car while we wait. Why did we need to bring it in so many times you ask? Good question! Attempt 1: Vehicle gets buffed we pick it up once it is already dark out, but realize the next day scratches are still there. Attempt 2: Maybe they missed something so we try again. Attempt 3: Thinking they were going to try something different we bring it in again, but they just keep re buffing making it worse. After calling, waiting for calls back and generally being given the run around for more than a week we arrive at attempt #4. Attempt 4: We are advised they are going to bring the car in and have it sent out to a body shop. We bring it in on a Monday and were told we would get a call once they had been in contact with the body shop. We don't receive a call and therefore called in on Wednesday and are advised that the body shop is waiting for paint....and that we might not have our vehicle back until the coming Monday. So something that the dealer was trying to just buff away now requires us to be without our vehicle for week?! We need our vehicle over the weekend and therefore were offered to take back our vehicle and bring it back in to have it resent out to the body shop. But we are out of patience; we can't bring in our vehicle in 5 times to correct minor detailing. It should have been sent out to the body shop on our second attempt, but Go Mazda was just trying to cut corners. Overall the staff are nice and professional, but nice and professional doesn't mean very much if people don't do what they say they are going to do. It is the simple stuff like call when you say you are going to call and don't make us feel like we need to chase you. Everyone is over the top kind but once the ink dries on the sales documents the true colors begin to show. (The only person who was the same prior to the purchase and after was Sami Zahra; he is genuinely a good guy. Since he isn't putting on a show he doesn't need to keep up an act and therefore remains the same after you have signed everything.) We really wanted to like Go Mazda, but we can't in good conscience give them our business. We will be buying future vehicles and servicing our vehicle elsewhere.

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Recommend Dealer
No
Employees Worked With
Other Employees : Sweety Rai, Troy Degen
August 31, 2018

"No regard for your time "

- Unsatisfied customer

Every time I book an appointment they go out of their way to waste my time. Inconsideration seems to be an official policy. Requested a simple oil change even booked ahead online when I arrived they told me it would be a 2 hour wait. Unacceptable, I believe their attitude is based on it being a prepaid account. If you buy from this dealership expect no service and to be treated like a second class owner and don't under any circumstances get the prepaid oil changes as they will discourage you with poor service from using them.

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Recommend Dealer
No
Employees Worked With
July 19, 2018

"Great "

- Cargal Joyce 046

When I returned my loaner car I told Shawna I loved the new car and she asked me if I would like to speak to a sales consultant and introduced me to Yasmeen Saraya.She took me on a test drive and explained my options. I signed a contact . I’m very pleased with the way she handled it from signing to delivery.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawna in service , Jazmin Saraya, Troy Degen
April 20, 2018

"Service in Weber mazda"

- Etan27

As always, got the best service at Weber Mazda when I had my CX-3 checked. Raj Khosah was very friendly and explained the service he did for my vehicle

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Raj Khosah, Melvin Bustamante, Shaun Wood
April 18, 2018

"Recall service "

- zoomer1956

Service area opened promptly and I was warmly welcomed. I had all my info for the service as well as questions on optional recall questions. Robyn looked them up and said the 2 recalls would be done today at no charge. I inquired about a loaner for the day - i opted originally not to take one when I made the appointment. He offered me a loaner rental at no charge as the shuttle and a dealer loaner were not available. Yay!!! Letting me know when the car was ready was great, too! I would like to make a small comment - I was distracted by the background noise in the service area as well as the 'musack' playing over the intercom / phone system at the service desk (too loud??). I wanted to make sure I had and was giving Robyn all the info necessary for my service. I found it a little difficult to 'listen'. Great service and experience. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Robyn Zohar
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