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Freedom Ford - Service Centre

3.8

873 Lifetime Service Reviews

7505 75 St, Edmonton, Alberta T6C 4H8

873 Reviews of Freedom Ford - Service Center

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January 02, 2020

"Big shout out to Kami in service. She solved my service..."

- Stevertc31434

Big shout out to Kami in service. She solved my service issues and difficulties with sales quickly and promptly. She listened and understood my concerns taking them forward to her managers. As a result, a satisfactory compromise was reached in what had previously been a one way decision which was not to my liking. Next time you go for service ask for Kami.

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Recommend Dealer
Yes
Employees Worked With
December 18, 2019

"The best parts manager"

- Bobby

Matt is a the best parts manager around. He is knowledgeable and professional. He always gives excellent service which is why I have always used Matt for all of my parts needs regardless of which vehicle of mine it has been.

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Yes
Employees Worked With
November 28, 2019

"Great"

- Lee

Amazing staff and vehicles, employees are friendly, easy to talk to and makes you feel welcome. also they are very knowledgeable and answer any and all questions that you may have.

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Recommend Dealer
Yes
Employees Worked With
April 26, 2019

"Lovely"

- Dillon.B

Extremely helpful and knowledgeable. A vary lovely lady to work with. I enjoy time at the dealership and dealing with Jennifer was an absolute pleasure. I highly recommend asking for her if you have the chance.

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Yes
Employees Worked With
May 07, 2019 -

Freedom Ford responded

We are very pleased to hear you had an amazing experience in our Service Department and appreciate you taking time to submit your review. Jennifer is always such a happy gal and we're glad to have her! Thank you so much for your recommendation.

April 01, 2019

"Liars terrible experiance with body shop and service"

- Hunter

Avoid this place if at all possible they will do terrible work to covince you to trade in to buy a new vehicle. They took 4 months to fix my vehicle and most jobs done are still not done correctly over spray on new paint. Paint from dirty hands all over headliner brakes dangerously assembled

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Recommend Dealer
No
Employees Worked With
Other Employees : Mike Goretzki
March 20, 2019

"Recall service appointment"

- unimpressed service customer

I booked an appointment for my car to have a recall notice fixed. They took my information including the recall number and details of my car. The day before my appointment I received a confirmation e-mail reminding me of my appointment. I drove to the dealership from work to drop my car off and I had a fellow worker follow me in order to drive me back to work. When I tried to drop my car off the Service Advisor told me the parts were not on order yet and could be 3-4 weeks away yet. So my question is WHY would you take all my information and not make sure the parts are there for the job? They wasted my time, my fellow workers time and the Service Advisor I seen that morning. Not impressed by the way this was dealt with at all!

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Recommend Dealer
No
Employees Worked With
February 14, 2019

"Glad to be back"

- Stephv

Stopped in just before New Years when my engine light came on. Roxanne was very helpful and.booked me in for an appointment on New Year's Eve. Service was great and I was pleased to see that Clarence is back. Now I will be back as well.

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Yes
Employees Worked With
Apr 02, 2019 -

Freedom Ford responded

Thank you for your 5-star rating and positive feedback. Glad Roxanne was able to get you in on short notice and get you back on the road safely. Yes, we are lucky to have Clarence back and happy to hear we've earned back your business. Thank you for your loyalty!

November 07, 2018

"Dont be surprised if they overbook you"

- I Dont Ask For Much

Shuttle was over booked so 1hr late to work. Oil change, inspection and small recall repair promised to be completed in 3hrs, took 10hrs. Due to overbooking they confessed. Shuttle had to get me 2hrs early from work so I could wait around their coffee room for over an hour till my truck was done. First world problems? Maybe. But I cant shake the feeling that any price paid for a new vehicle is way to much. The staff I dealt with were great. They were run off their feet. The schmuck who does the scheduling, needs a beating.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick (Shuttle)
Nov 09, 2018 -

Freedom Ford responded

Disappointed to see your review and the issue you had with your service appointment. Please give our GM Mike Goretzki a personal call to discuss at 780.996.1376.

November 07, 2018

"With new Dealer Principal come very poor service!!"

- Limited

This dealership used to have amazing service, but not anymore....2nd last service I had brought my vehicle in for they told me my oil change and tire rotation service would be an hour to an hour and twenty minutes...after sitting over two hours and twenty minutes in the waiting room I went and asked why the wait (no one will come inform you of the delay)...They replied it will be done soon...so after another forty five minutes it was done...if i had known it would now be three hours I would have taken the shuttle home. So on Nov 6th I had another service appt. This time I decided I would drop it off and take the shuttle home. I brought in my vehicle at 7:50 am for my 8:00 appt. I put my name in for the shuttle. After waiting an hour and a half for the shuttle I went to ask what the problem is and they said there is no shuttle here right now. I said my truck should be done so i'll take it home. They said it hasn't been in the shop yet...I finally got a shuttle after two hours waiting. I told them when i came in that my passenger door on my 2018 F150 limited was not unlocking and i'm having door issues...also not wanting to close and latch. There is a recall on freezing concerns on doors. When I finally got my truck back at 5:00 pm they said they didn't have time to look at the doors...unbelievable...also i never filled my window washer reservoir due to my truck going in for service as they fill it...but nope, didn't fill it... Last service i put in a complaint and they never phoned my back...lady was surprised...i'm not... I now went into Sherwood Ford today and booked my truck in for the recall on my doors...tomorrow at 1145... I was told that with the new greedy Dealer Principal at Freedom Ford they are overbooking and customer service is not a concern...50 people waiting for shuttles in the morning with only two vehicles...heard the employees are not happy...directly from two employees...Not from my service advisor. She was pleasant and nothing was directly related to her doing her job. Save your time and take your vehicle somewhere else!!!

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Recommend Dealer
No
Employees Worked With
Nov 09, 2018 -

Freedom Ford responded

We are very disappointed to hear about your experience in our Service Department. Please give our General Manager a call personally at 780.996.1376 to discuss.

May 22, 2018

"Great Service Team at Freedom Ford"

- Barry

I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised that yes, the lurch was very apparent but that they had made an "adjustment" and that it was now "as good as it was going to get!". I had the vehicle back in a couple more times and on one occasion they replaced a pump in the transmission. The problem only got worse. On each visit to the Service Dept I received the same answer - there was nothing they could do about it - even though it did not do that when I bought it. The response didn't make sense. It was recommended by a friend that I take the vehicle in to Freedom Ford. Lornel and his staff (Kami was excellent) have a reputation of have not only great service, but experienced mechanics. It didn't take them long to realize that the original pump replacement had been done incorrectly and the result was a significant amount of transmission damage. Lornel and Kami made sure that I was apprised at every step and when I got the vehicle back, it was as good as new! A big thank you to the Freedom Ford Team and rest assured, that when I next need servicing you will be top of mind.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Lornel Mitchell
Jun 05, 2018 -

Freedom Ford responded

Thank you so much for your honest and detailed review. We are so happy to hear we were able to repair the problems you were experiencing with your truck. Lornel is our Customer Relations Manager and she is here to assist all our customers no matter which department you're dealing with. Glad to hear our Service Advisor Kami was able to keep you posted and 'in-the-know' throughout the repair. Thank you again and we sure do appreciate your valued patronage.

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