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I phoned the dealer today to move the warranty of a... - GB
I phoned the dealer today to move the warranty of a Nissan car I recently purchased at a Honda dealer.
I had the pleasure of speaking with "Rick" in Erikson Nissan service.
Though the Honda dealer I've been with for over 29 years (3 new cars in that time period but could only afford a new used for now due to the economy) tried to stall any move over, Rick was professional and able to navigate that storm. When I called the prior dealer to try to intervene I realized they didn't want me to go as I got the same run around ahs they wanted me to take my paperwork to Nissan and canceled some offers I paid for like lifetime oil change.
I phoned Rick back, he found everything warranty wider in the system and said I didn't have to drive over.
I forfeited the oil change card, and I look forward to a new beginning with Eriksen Nissan!
Part of my change over was due to how Rick was exemplary and worked in my best interest though he's never met me and I'm a new customer to his dealer!
There was no oil service indicator on my dash so Rick booked me in for a service in a few months at my request, and signed me up with no hassle.
This is my dealer from now on and I look forward to one day purchasing new from them!
I phoned the GM to compliment Rick as the owner was not in.
Thank you Rick, you're a stand up guy and if you weren't I would still be looking for a dealer that treats customers properly.
Top Reviewed Service Specialists At This Dealership
Bruce has always gone above and beyond at fixing my truck... - trgarriott
Bruce has always gone above and beyond at fixing my truck as a large portion of my wage depends on my truck it is amazing how helpful he is thanks Bruce I hope your there as long as I own a Nissan
Service and Parts pros! - PP
The service and parts department took care of my buddy's truck today and did an excellent job of dealing with some hiccups on a very busy day for them. Excellent job!
Royalty experience! - KRodriguez
As per usual, I feel like I have been treated with royalty from Ernie and his team at Brasso Nissan's detailing department. From booking the appointment to picking up my vehicle, I have received nothing but top notch service. Being a working mom of two, Ernie was willing to accommodate my schedule and even offered me a loaner vehicle while my car was being detailed inside and out. I was taken aback as this was something he went above and beyond to provide me with additional service. When bringing my vehicle in, Ernie and his team helped me transition car seats to the loaner vehicle. He brought my vehicle inside the bay and out of the cold so none of us were standing outside. He even took their vacuum to the car seats and shined up my infant car mirror that goes on the back of the seat! While dropping off my vehicle, Ernie and his team were so friendly to myself and my daughter. When my vehicle was ready, Ernie's team called me and asked how my day of volunteering was going. They even remembered what my plans were that day to gauge my pickup time! Again, when picking up, they transitioned my car seats back to my vehicle and had helped me with a few additional questions I had with some of the functions on my vehicle. I had my oldest daughter with me and Ernie was talking to my daughter about how much she has grown since the last time our vehicle was detailed. Not only is their actual service on the vehicle of the highest quality, I have never received such amazing customer service. I truly feel like Ernie and his team care about us as people and take the time to actually listen to and remember who we are. I highly recommend Brasso Nissan's detailing department any day. Thank you once again Ernie and team!
Always a great service experience!Most recently, I... - Rob
Always a great service experience!
Most recently, I brought my 2014 Murano in for a couple repairs. Needed to have the gauge cluster replaced (my info display wasn’t working) as well as my alternator. When I first brought it in at the end of September, they informed me the parts were out of stock and they needed to get them in. It was about a month and a half wait (not their fault) and they kept me updated on the status, then got me in right away when the parts came in. The repairs took longer than expected so they provided me with a loaner car so I could get to and from work in Calgary. When I arrived to pick up my vehicle all fixed, they had it in their warm drive thru ready to go, definitely helpful on the cold, snowy morning I picked my car up!
Also, they dealt with my third party warranty so seamlessly. Big shout out to Ken and Cory (as well as Carmen, who is no longer there) for all their hard work! Won’t take the Murano anywhere else. So glad to be able to support business in my community.
Great sales team, and especially Eddie, he was really... - Osamasl
Great sales team, and especially Eddie, he was really helpful and a real gentleman, best treatment, Best dealer ship i will be visiting again soon
I was at the dealership today for oil change and tire... - Michael.
I was at the dealership today for oil change and tire rotation of our pathfinder, I was elated by the outstanding service rendered by the advisor Eric and cashier Katherine , they both went above and beyond . Thank you!
What a wonderful dealership to deal with brought my car... - Maidforlessyyc
What a wonderful dealership to deal with brought my car in for service everyone was kind, informative and they blew me away with there exceptional customer service!! Bravo team!
Parts Department - Warren
I would like to commend Kody Halkyard in the Parts Department on his professionalism and customer service with helping me locate parts for my Nissan Pathfinder. I will be returning to Stadium Nissan to deal with Kody in the future!
If I could rate this dealership a negative number I... - SincerelyFrustrated
If I could rate this dealership a negative number I would. Terrible service staff, rude, condescending, did not fix my problem after being there 4 times for the same peoblem. Their "mechanics" only know how to put a bandaid on something and hope it disappears. Right from day one I had nothing but issues. I have a lengthy documented novel to send to corporate and any where else I can post a review. Do not waste your time or energy here, and especially do not waste your hard earned money. It's too bad the general manager Danny doesn't seem to be bothered by the shortcomings of his dealership. I gave 4 too many chances to this dealership, and have made that quite clear to anyone who asks my opinion of this place.
A great big thank you to Justine, Shannon and Neil for... - Ryan
A great big thank you to Justine, Shannon and Neil for once again demonstrating why Sherwood Nissan is the place to go for all your service needs! Always a pleasure to visit this dealer for great service and warm smiles. There is a reason why we keep an exclusive Nissan household and it’s because of the relationships developed by those who make customers feel appreciated. This dealer breaks the mould and truly goes above and beyond. Well done!
Did not appreciate the costumer service. Just because I... - Yara
Did not appreciate the costumer service. Just because I am a woman and came with no company I got treated badly. The person who helped me was respectful but when get down to pricing and I put my offer on the table I was treated very poorly and asked to buy a car from a private owner. I do not recommend this place to buy a car. Why are they aggressive about their price when they can respectfully refuse it.
Dishonest and misleading. I took my vehicle into Go... - hayden69
Dishonest and misleading. I took my vehicle into Go Nissan to have a very specific problem diagnosed. The problem, as provided to Go Nissan, was "There is a front vibration occurring when turning at lower speeds". The diagnosis I received was the transmission needs to be replaced. This was determined by the characteristics of the transmission fluid. Upon examining the transmission fluid, the tech, Cody Junck, concluded that there was ATF in the transmission instead of proper CVT fluid, and this is causing the vibration.
I was quoted $7,176.98 to replace the transmission and solve my problem. In addition, I was provided with a quote for an additional $5,631.12 in repairs that Go Nissan felt I could use.
The diagnosis of the vibration was wrong. The transmission was flushed several months prior with the correct fluid. As such, I didn't agree with Go Nissan's diagnosis, and so I had independent journeyman tech take a look. He determined that the issue was a seized front universal joint on the rear driveshaft. In the end, I purchased a used driveshaft for $375, installed it, and the problem was fixed.
I spoke with Go Nissan about their diagnosis. I insisted the transmission contained the correct fluid. I offered to provide evidence of this. Go Nissan's response, in a nutshell, was that while I did not get the diagnosis I brought my vehicle in for, I did receive a diagnosis, and that should be good enough. I didn't accept that response and in the end, the service manager ended up hanging up the phone on me.
I reached out to the parent company, Go Auto, however, they would not respond back to me.
I filed a complaint with the Better Business Bureau, but they too have not responded to me.
In the end, I feel the service received from Go Auto was dishonest and misleading. They charged me for something I did not ask for, they were not able to solve my problem, and they tried to sell me parts and services I did not need. The competency of the Go Nissan Techs needs to be brought into question.
While I can tell you to be very careful when looking to Go Nissan to solve issues with your vehicle, I wish I could give you a better option not to have to be subjected to these sorts of business practices. I am yet to find a trustworthy alternative to vehicle maintenance.
I don't recommend taking your vehicle to Go Nissan for service. I also would caution you should choose to do business with any Go Auto dealership. As for the Business Better Bureau, I don't understand their role - I don't see any value.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Winter Tire Rims - Winter Tires
We traded in a Honda Civic for a Juike about five years ago and Andy was the salesman. During the negotiations we asked for winter tires and rims to be included. Andy as part of the deal said he can get us a fantastic deal on winter tires with rims. This was in the summer so when I went to change over the tires the front rims did not fit and the tire pressure sensors did not work. I came to find out they sold us jobber (made in china) rims and this has turned into out to be one big headache. The front rim caps do not fit and to resolve the matter the service and parts manager provided after some reluctance spacers that went between the rim and tire to push it out so the cap would fit. I asked if this can be fixed properly and could not believe a dealership would sell the wrong rims for a car it manufactures. The right thing to have done at the start would have been to provide us with the proper fitting rims. All in the name of "money" the solution was these spacers which I have never liked. for safety reasons. Now this winter five years on we always get the tires changed over by this dealer. Now the so called spacers have gone missing. The service and parts manager has left this dealership and they have no record of the spacers and we are now told for safety reasons they will not install spacers. The dealer expects us to go without the caps on the front tires which looks tacky and it is a rusty wheel spoke that sticks out. We are back to square one. They even phone me and tell me what a good customer we are and to do a trade in and buy a new vehicle and on top of it tell me they will throw in winter tires I Be careful is all I can say; if a dealer does not step up and do the right thing, you have been warned.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Super service at Mc Donald Nissan - Saturn driver
The help and service I received from the service department was way above what I have ever experienced in 40yrs of motoring. Shaun was especially helpful and arranged for a curtesy car while my Saturn was being serviced, a brand new 2017 Rogue by the way, I would definitely recommend this dealership to other people.