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Wow! Katrina is so kind and professional. I was very... - geena
Wow! Katrina is so kind and professional. I was very stressed that my vehicle repairs would not be covered under warranty. Katrina reassured me that she would look after me. She followed up with me, was able to offer valet service for the repair, and it was indeed covered under warranty. I am so grateful, and will request her for any future maintenance and repair appointments. Thank you Katrina!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Bruce has always gone above and beyond at fixing my truck... - trgarriott
Bruce has always gone above and beyond at fixing my truck as a large portion of my wage depends on my truck it is amazing how helpful he is thanks Bruce I hope your there as long as I own a Nissan
I brought my vehicle in to have a service and tire swap... - mbremer
I brought my vehicle in to have a service and tire swap out, even though my vehicle was purchased in Calgary (we recently moved to Red Deer) the dealership was easy to access and and got me in the next day. I'll definitely be back
Fixed Operations Manager
You should keep the promises you make to your customers.... - Shaele
You should keep the promises you make to your customers. An item was stolen from my vehicle while you had it for 3.5 weeks trying to diagnose an issue. You promised that the item would be replaced by Nissan.
It's been over months and no item, and zero communication from you guys.
If you can't or won't honor your own promises, then you are a worthless company.
Not impressed with the service department. I booked for... - Ssingh
Not impressed with the service department. I booked for an oil change service on my vehicle. The price they charged was about $20 more than I pay for the same vehicle over the last 3 years during scheduled appointments at the same dealer.
I talked to the assistant service manager Lexi and the service consultant Ghalib. I went over the invoices and found inconsistencies with the charges. The answer I received was it’s “inflation” and that I had signed the service agreement already meaning I’m out of luck lol.
I believe that their is a lack of integrity in this dealership and a high emphasis on their sales numbers, leaving the customers “out of luck”.
Only thing good today about the service was getting my car out quicker than they had promised.
Royalty experience! - KRodriguez
As per usual, I feel like I have been treated with royalty from Ernie and his team at Brasso Nissan's detailing department. From booking the appointment to picking up my vehicle, I have received nothing but top notch service. Being a working mom of two, Ernie was willing to accommodate my schedule and even offered me a loaner vehicle while my car was being detailed inside and out. I was taken aback as this was something he went above and beyond to provide me with additional service. When bringing my vehicle in, Ernie and his team helped me transition car seats to the loaner vehicle. He brought my vehicle inside the bay and out of the cold so none of us were standing outside. He even took their vacuum to the car seats and shined up my infant car mirror that goes on the back of the seat! While dropping off my vehicle, Ernie and his team were so friendly to myself and my daughter. When my vehicle was ready, Ernie's team called me and asked how my day of volunteering was going. They even remembered what my plans were that day to gauge my pickup time! Again, when picking up, they transitioned my car seats back to my vehicle and had helped me with a few additional questions I had with some of the functions on my vehicle. I had my oldest daughter with me and Ernie was talking to my daughter about how much she has grown since the last time our vehicle was detailed. Not only is their actual service on the vehicle of the highest quality, I have never received such amazing customer service. I truly feel like Ernie and his team care about us as people and take the time to actually listen to and remember who we are. I highly recommend Brasso Nissan's detailing department any day. Thank you once again Ernie and team!
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Always a great service experience!Most recently, I... - Rob
Always a great service experience!
Most recently, I brought my 2014 Murano in for a couple repairs. Needed to have the gauge cluster replaced (my info display wasn’t working) as well as my alternator. When I first brought it in at the end of September, they informed me the parts were out of stock and they needed to get them in. It was about a month and a half wait (not their fault) and they kept me updated on the status, then got me in right away when the parts came in. The repairs took longer than expected so they provided me with a loaner car so I could get to and from work in Calgary. When I arrived to pick up my vehicle all fixed, they had it in their warm drive thru ready to go, definitely helpful on the cold, snowy morning I picked my car up!
Also, they dealt with my third party warranty so seamlessly. Big shout out to Ken and Cory (as well as Carmen, who is no longer there) for all their hard work! Won’t take the Murano anywhere else. So glad to be able to support business in my community.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
I have never met such an untruthful service in whole my... - Max
I have never met such an untruthful service in whole my life. We own 2018 Murano which is still under complete warranty and recently we were experiencing problems with the heated steering wheel and my daughter took the vehicle to this dealership. She left the vehicle for diagnostic and after few hours they texted her that they didn’t find any issues and she has to pay around $160 for the check. The vehicle is under warranty and it still has the issue so for my question why would they charge for diagnostis as the vehicle is under warranty and you didn’t advise any upcoming charges in the head of time , the answer was that they didn’t find any issue and nissan Canada won’t accept the charge so we have to bill you. They have never explained that to my 18 years daughter and just decided to charge her after the fact. She called me crying and I left everything and came with her to the dealership and haven’t gotten the answers or proof of explanations been given based on ppwk signature. The only thing they told me it was verbal agreement, sounds like a joke, right?
Once I told them that we won’t accept any changes due to the fact that they haven’t explained or advised us that we are subject to any costs, the service manager started yelling at me from his office telling me to come inside when he is sitting on his chair with no mask on, yes this is true, hard to believe what an amazing customer service, hey ? I think his name is Paul but I’m not a 100% sure about it. I told him while he is still sitting at his chair that with all the respect I don’t work for him and if he wants to tell me something he suppose to come to me and invite me to his office, good manners, no ? He came at me with no mask on his face with the threatening expression on his face , he took the ppwk and said I’ll take care of it . I have never experienced such a bad service in whole my life. STAY AWAY from this place.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
DO NOT purchase from Go Nissan. Worst service ever,... - Abe
DO NOT purchase from Go Nissan. Worst service ever, Nissan SUVs have many problems especially with the heat and transmission. They won’t fix nothing
If I could rate this dealership a negative number I... - SincerelyFrustrated
If I could rate this dealership a negative number I would. Terrible service staff, rude, condescending, did not fix my problem after being there 4 times for the same peoblem. Their "mechanics" only know how to put a bandaid on something and hope it disappears. Right from day one I had nothing but issues. I have a lengthy documented novel to send to corporate and any where else I can post a review. Do not waste your time or energy here, and especially do not waste your hard earned money. It's too bad the general manager Danny doesn't seem to be bothered by the shortcomings of his dealership. I gave 4 too many chances to this dealership, and have made that quite clear to anyone who asks my opinion of this place.
The care and attention I received when dealing with... - gaelevy
The care and attention I received when dealing with McDonalds Nissan in Lethbridge Alberta was exceptional.
The staff of this dealership deserve an award for their customer service. Thank you!
What a wonderful dealership to deal with brought my car... - Maidforlessyyc
What a wonderful dealership to deal with brought my car in for service everyone was kind, informative and they blew me away with there exceptional customer service!! Bravo team!
Our 2017 Nissan Armada, with less than 40,000km had to... - Shehryar
Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower.
Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is clipped in properly and that it takes myself driving at 120Km/H to hear it flapping outside to pull over and make sure that a 3 foot piece of heavy plastic doesn't go through a windshield and kill somebody, that some level of responsibility would be present. I am glad I documented and photographed all of these situations.
Next up, they forgot to plug in spark plug wires and luckly I was still within city limits when the SUV stopped working. Took well over 3 hours of waiting for them to come pick up this lemon of a car and take it back to fix their mistake.
Then the transmission went. Apparently the technician forgot to fill up the automatic transmission fluid to the correct level and once again I found myself without my vehicle. Amazing that the engine and the transmission had to be completely replaced at 40,000Km.
The oil leaks, valve cover gaskets not placed properly, along with the clear lack of regard for a customers vehicle and on top of that no follow through to ensure that this review did not need to happen. I gave them plenty of chances to make up for it and all they did was spit in my face.
Royal Oak Nissan, the service manager Rafael and the bottom-tier technician all need find new fields of employment. I would rather walk across hot coals, sell my left kidney, give away my new-born and quite possibly be deemed insane and housed in a mental asylum before I buy another Nissan vehicle let alone take it these bottom-feeders.
A great big thank you to Justine, Shannon and Neil for... - Ryan
A great big thank you to Justine, Shannon and Neil for once again demonstrating why Sherwood Nissan is the place to go for all your service needs! Always a pleasure to visit this dealer for great service and warm smiles. There is a reason why we keep an exclusive Nissan household and it’s because of the relationships developed by those who make customers feel appreciated. This dealer breaks the mould and truly goes above and beyond. Well done!
Outstanding customer service every time my husband and I... - mbayrock
Outstanding customer service every time my husband and I go. I will never shop anywhere else because of Adam in the service department. He goes above and beyond every visit. Adam always pays attention to detail and get us in and out quickly. Thank you Adam for this amazing service you and your staff provide on a consistent basis. Keep up the great work.