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Grande Prairie Nissan is absolutely amazing! I’ve been... - iamd3w
Grande Prairie Nissan is absolutely amazing! I’ve been going there for three years at least and have been quite happy. The sales team, the service team and even parts department have always kept a smile on my face.
Absolutely awesome experience. I was recommended here for... - Kbf
Absolutely awesome experience. I was recommended here for a transmission replacement as the deal shop I bought my vehicle would not honour their warranty. The service manager I had was great, made sure I was updated on all the things they did and ensured everything was approved before work had begun. They gave me a loaner car to drive for the entire time my car was being fixed. I wouldnt hesitate to take my vehicle back to them!
Wow! Katrina is so kind and professional. I was very... - geena
Wow! Katrina is so kind and professional. I was very stressed that my vehicle repairs would not be covered under warranty. Katrina reassured me that she would look after me. She followed up with me, was able to offer valet service for the repair, and it was indeed covered under warranty. I am so grateful, and will request her for any future maintenance and repair appointments. Thank you Katrina!
Great staff, great service, I get my work done with this... - Steve
Great staff, great service, I get my work done with this dealership with and without warranty.
worst place to take your car for maintenence, Made... - jake
worst place to take your car for maintenence, Made appointment for 8am to have my AC recharged , dropped off the car at 8am. 7 hours later i called to see what’s going on and they said the car still sitting in the parking lot. I also take my fleet trucks here for service and there’s always problems. we always drop off our trucks 8am for basic service like coolant flush and 99% of the time the trucks are never ready same day, we had a truck sitting at this dealership for 3 days just to get a coolant flush. and we had to take it back several times after as it was right. My advice is stay away from this shop for maintenence unless you want your car to go missing for a few days, it’s always the same excuse mechanic called in sick or we are running late ....
Royalty experience! - KRodriguez
As per usual, I feel like I have been treated with royalty from Ernie and his team at Brasso Nissan's detailing department. From booking the appointment to picking up my vehicle, I have received nothing but top notch service. Being a working mom of two, Ernie was willing to accommodate my schedule and even offered me a loaner vehicle while my car was being detailed inside and out. I was taken aback as this was something he went above and beyond to provide me with additional service. When bringing my vehicle in, Ernie and his team helped me transition car seats to the loaner vehicle. He brought my vehicle inside the bay and out of the cold so none of us were standing outside. He even took their vacuum to the car seats and shined up my infant car mirror that goes on the back of the seat! While dropping off my vehicle, Ernie and his team were so friendly to myself and my daughter. When my vehicle was ready, Ernie's team called me and asked how my day of volunteering was going. They even remembered what my plans were that day to gauge my pickup time! Again, when picking up, they transitioned my car seats back to my vehicle and had helped me with a few additional questions I had with some of the functions on my vehicle. I had my oldest daughter with me and Ernie was talking to my daughter about how much she has grown since the last time our vehicle was detailed. Not only is their actual service on the vehicle of the highest quality, I have never received such amazing customer service. I truly feel like Ernie and his team care about us as people and take the time to actually listen to and remember who we are. I highly recommend Brasso Nissan's detailing department any day. Thank you once again Ernie and team!
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Always a great service experience!Most recently, I... - Rob
Always a great service experience!
Most recently, I brought my 2014 Murano in for a couple repairs. Needed to have the gauge cluster replaced (my info display wasn’t working) as well as my alternator. When I first brought it in at the end of September, they informed me the parts were out of stock and they needed to get them in. It was about a month and a half wait (not their fault) and they kept me updated on the status, then got me in right away when the parts came in. The repairs took longer than expected so they provided me with a loaner car so I could get to and from work in Calgary. When I arrived to pick up my vehicle all fixed, they had it in their warm drive thru ready to go, definitely helpful on the cold, snowy morning I picked my car up!
Also, they dealt with my third party warranty so seamlessly. Big shout out to Ken and Cory (as well as Carmen, who is no longer there) for all their hard work! Won’t take the Murano anywhere else. So glad to be able to support business in my community.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
Own an 2016 Titan diesel with 125000kms - still under... - al.anshelm1
Own an 2016 Titan diesel with 125000kms - still under warranty. The DEF system froze up again @ -24C!! Second time in 2 years!! This time I was moving from AB to BC, pulling a boat. Truck will go into limp mode after 300kms. I frantically called Fish Creek (where I bought the truck) trying to find service. The Manager LAUGHED at my situation!! I had to leave my truck in Calgary at Brasso, rented a U-Haul $700 to get back home, with my 2 sons, on Vancouver Island for Christmas. Will cost $1000 to put the truck on a carrier to get it home. What a disaster!!! Why doesn't Nissan figure out how to correct the DEF problem!! Nissan needs to step up and cover my costs!! If I could give Fish Creek a ZERO rating.... I would!! This is the 3rd time I've had issues with this dealership, with this truck!!
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
DO NOT purchase from Go Nissan. Worst service ever,... - Abe
DO NOT purchase from Go Nissan. Worst service ever, Nissan SUVs have many problems especially with the heat and transmission. They won’t fix nothing
I had a starter issue with my 2016 Nissan Titan diesel.... - al.anshelm1
I had a starter issue with my 2016 Nissan Titan diesel. Starter went while I was 200 kms from home, with a trailer (load of flooring and appliances). This was Friday at 3:00 pm. The manager had my truck towed to the dealership and gave me a courtesy truck to use while my starter was repaired. Thanks for the Great Service!!
The care and attention I received when dealing with... - gaelevy
The care and attention I received when dealing with McDonalds Nissan in Lethbridge Alberta was exceptional.
The staff of this dealership deserve an award for their customer service. Thank you!
What a wonderful dealership to deal with brought my car... - Maidforlessyyc
What a wonderful dealership to deal with brought my car in for service everyone was kind, informative and they blew me away with there exceptional customer service!! Bravo team!
Our 2017 Nissan Armada, with less than 40,000km had to... - Shehryar
Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower.
Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is clipped in properly and that it takes myself driving at 120Km/H to hear it flapping outside to pull over and make sure that a 3 foot piece of heavy plastic doesn't go through a windshield and kill somebody, that some level of responsibility would be present. I am glad I documented and photographed all of these situations.
Next up, they forgot to plug in spark plug wires and luckly I was still within city limits when the SUV stopped working. Took well over 3 hours of waiting for them to come pick up this lemon of a car and take it back to fix their mistake.
Then the transmission went. Apparently the technician forgot to fill up the automatic transmission fluid to the correct level and once again I found myself without my vehicle. Amazing that the engine and the transmission had to be completely replaced at 40,000Km.
The oil leaks, valve cover gaskets not placed properly, along with the clear lack of regard for a customers vehicle and on top of that no follow through to ensure that this review did not need to happen. I gave them plenty of chances to make up for it and all they did was spit in my face.
Royal Oak Nissan, the service manager Rafael and the bottom-tier technician all need find new fields of employment. I would rather walk across hot coals, sell my left kidney, give away my new-born and quite possibly be deemed insane and housed in a mental asylum before I buy another Nissan vehicle let alone take it these bottom-feeders.
Their services, client care, and accountability are... - Vitor
Their services, client care, and accountability are horrible!!!!! If you are lucky to buy a car without any problem, great! I bought a brand new car and the emergency brake doesn't work as it should be. I ask them to check it out and they did but they said they couldn't do anything, that they are sorry but I have to handle it and then they said they put tape on the camera to help. They put tape to fix my brand new car..........I emailed the sales, service, and branch manager, no one had the courtesy to even reply to me. I went there to complain that my emergency brake doesn't work and they said it's a weather problem. I would like to add that I made this complaint at the beginning of Fall!! there was no snow, just cold weather. Most of my mornings or afternoons my emergency brake doesn't work and no one there cares, they treat me as nonsense and with irony/ sarcasm. Their managers are disrespectful and they don't have an idea what client care means. Do NOT buy your Nissan there! drive a few minutes and buy your car somewhere else. It's worth the drive because they only care about the sale. Horrible client care if you have a problem.
Outstanding customer service every time my husband and I... - mbayrock
Outstanding customer service every time my husband and I go. I will never shop anywhere else because of Adam in the service department. He goes above and beyond every visit. Adam always pays attention to detail and get us in and out quickly. Thank you Adam for this amazing service you and your staff provide on a consistent basis. Keep up the great work.
1: 9am 2 Nov 2021 : Booked in for the following on my... - hopewellplaas
1: 9am 2 Nov 2021 : Booked in for the following on my Qashqai:
8000 km oil change etc., windscreen chip repair ($30)
and fitting my winter tires ( tires and rims from my old Trax)
on the car .
2: 9:30am 2Nov 2021: Their shuttle service drops me at my home
3: +-11am 2 Nov 2021: Received a call from the service consultant
informing me of the following:
1: My old Trax rims don't fit on the Qashqai. There is a
5mm difference between the Trax and Qashqai hubs, so I
bought 4 winter tires from Sunridge Nissan and requested
that they fit the tires on the Qashqai.
2: When the technician attempted to fix the miniscule
windscreen chip the windscreen cracked from top to
bottom. This is a risk that a car owner accepts when
fixing windscreen chips, so I requested that they fit
a new windscreen at a total cost $360.
4: 4:30pm 2Nov 2021: Their shuttle service picks me up and drives me
to Sunridge Nissan. I pay for service, tires and windscreen
and go on my merry way.
5: 4 Nov 2021: I drive on Deerfoot and notice a noise coming from the
windscreen at speeds over 90 km/h.
I then phone the service consultant and make an
appointment to get the problem fixed on Monday,
8 Nov at 9:00 am.
6: 9:00am 8 Nov 2021: Arrive at Sunridge Nissan Service department
and are told that the technician did not book in for work.
I accept that plans don't always work out and inform the
service consultant in a polite manner that I will bring in the
vehicle the next day, Tuesday 9 Nov 2021, at 09:00am.
Later I find out that the technician broke a toe ( maybe when
kicking my windscreen )
7: 9:00am 9 Nov 2021: Book in the Qashqai for the follow up windscreen
repair. The technician is at work, so happiness.
I then proceed to the lounge to await my shuttle ride.
8: 10:00am 9 Nov 2021: After waiting an hour for the shuttle ride, I then
ask the service consultant the estimated time that is still
required to finish the windscreen repair.
He informs me that it should be +- 40 minutes.
I then decide that it will be better to wait, because the
back and forth with the shuttle will take more than 40
9: 12pm 9Nov 2021: The 40 minutes wait time became 2 hours:
The consultant informs me that the technician took the
vehicle for a test drive to be sure the problem is fixed.
I then decide to wait outside the service building to save time
when the technician gets back.
10: 12:20pm 9Nov 2021: My Qashqai arrives, but the technician parks and
rushes inside with the key because he wants to be sure I don't
have to pay for the repair. At that moment I became annoyed,
but still kept calm and was polite to all the employees.
11: 12:45pm 9Nov 2021: Just as I arrive home, the consultant phones and
informs me that the technician forgot to assemble
the passenger seat belt height adjustor again
after the repair.
Why it is necessary to take apart the seat belt height adjustor
to repair a windscreen is beyond me.
I then inform the consultant that I will assemble the height
adjustor myself, thank you.
When I looked in the car for the adjustor parts, I discovered
that the technician left behind his cordless drill and other
tools and the pin for assembling the height adjustor is
1:15pm 9 Nov: I phone the consultant and inform him that the technician
left his tools in my car and that I will take the tools to Sunridge
Nissan at 4:30pm and requested that they try to find the
missing pin to assemble the height adjustor when I take back
He informs me that 4:30 is not a good time because the
technician with the broken toe went home to nurse his toe.
We then debate the issue and he finally agrees that another
technician can attempt the highly complicated procedure
of assembling the height adjustor if they can find the missing
4:30pm 9 Nov: I arrive at Sunridge Nissan and hand over the technician
with the broken toe's tools.
5:00pm 9 Nov: Height adjustor is assembled and I exit the premises.
The lesson that I learned is that it's not a good idea to have your windshield chips repaired at Sunridge Nissan.