Edmonton West End Nissan - Service Center

I recently purchased a Nissan from another dealership. I had questions ! I have to say the gentleman that assisted me today was exceptional. From the moment I walked in I was treated really well. Land I had questions ! I have to say the gentleman that assisted me today was exceptional. From the moment I walked in I was treated really well. Landon Smith was the gentleman that helped me with my questions and got someone from service to assist me as well - Landon was very knowledgeable and answered all my questions and I learned a lot about my vehicle as well. I have to say the general vibe and appearance of the dealership was fantastic. My questions were answered and I was "welcomed to the family". I will absolutely be back to this dealership - there is a lot of garbage out there these days THIS dealership is not one of them. I will be back ! Again many thanks. More

Took my Murano in for service to have a faulty alternator replaced and 2 seals replaced. A $3000+ job. Upon completion of the ordered and required work, the service advisor called me to "advise" me that the replaced and 2 seals replaced. A $3000+ job. Upon completion of the ordered and required work, the service advisor called me to "advise" me that the vehicle needed an oil change and the tires were installed incorrectly(rotational tires). I declined those services because (1) my Murano was 4000k SHORT of the recommended time between changes and (2) the tires were in fact installed correctly. Either the dealer employs incompetant people in their service department OR they attempted to "upsell" me un needed services. You decide if this is a dealer you want to do business with.... More

I wish there was a negative rating that I could use. Whether it was a service tech damaging my vehicle by driving it into the door when driving my vehicle out of a bay, trying to sell me an air filter w Whether it was a service tech damaging my vehicle by driving it into the door when driving my vehicle out of a bay, trying to sell me an air filter when I had changed the one in my vehicle a half hour before arriving at the dealership, losing the cap off my brake fluid, telling me I could come in and have my battery replaced under warranty and waiting until I arrived to inform me there would be a 70.00 test first this place has been a gong show. More

Never purchase through them, as what ever they promised you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person D you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person Doug, Service person name Paul ....all try to proof that we have cancel our contract ....which they cannot provide a proof. Never trust or buy anything. More

Service and Parts pros! The service and parts department took care of my buddy's truck today and did an excellent job of dealing with some hiccups on a very busy day for them The service and parts department took care of my buddy's truck today and did an excellent job of dealing with some hiccups on a very busy day for them. Excellent job! More

Great service Went for an oil change and a friendly staff named john paul chiu approached me if i do need help while waiting for my shuttle service and started talk Went for an oil change and a friendly staff named john paul chiu approached me if i do need help while waiting for my shuttle service and started talking if i do need any help, he started talking to me about all the ammenities and all stuffs that the dealership was offering. Then he kinda give me an idea of a trade in since i was thinking of trading my vehicle as well, then they started talking to me about the details of trade ins and give me digits on payment, they offered me the best price and deals so just like that, i change my mind from just a regular oil change into an upgrade with all the packages options and freebies that goes into my new car.... truly satisfied customer here and highly recommended. So for those who wants to trade or new car shopper go to nissan west end and look for john paul chiu or mitchell and they were really helpfull.. koodos to you guys More

Regrat going to that dealership I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The ser I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The service that i got done a few weeks later it's making the same noise under the hood. They said if I have any issues with there work I need to pay them to refit the job that they did. They have a nice scam going. A few days later I got a red seal mechanic from another auto body shop to look over the work and my back tire was missing a lug not. And they said my lug not was strip that's a lie. I took my older truck to the Southside Nissan dealership. They told me it's not strip that it was on very tight. So they charged me half the price of doing the work I got done and the wested Nissan was gunna charge me double what cons. I felt safer dealing with the Southside dealership. More