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Edmonton West End Nissan - Service Center

Edmonton, AB

2.3
23 Lifetime Reviews Review Dealership

23 Reviews of Edmonton West End Nissan - Service Center

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April 22, 2021

"I chose a 1 star rating as there were no minus ratings..."

- gerru666

I chose a 1 star rating as there were no minus ratings available. After numerous stupid mishaps on their part I made it abundantly clear to the service department that I would NEVER set foot in this dealership again and I asked REPEATEDLY to be removed from their mailing list yet still get service notices. You will notice that the positive reviews are when they have SOLD a vehicle. Trust me; when it comes time to have that vehicle serviced or warranty work done the stars fade in a hurry!!!!

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Recommend Dealer
No
Employees Worked With
I have no idea who the person was, they were not very bright.
December 10, 2020

"Took my Murano in for service to have a faulty alternator..."

- tsillanman

Took my Murano in for service to have a faulty alternator replaced and 2 seals replaced. A $3000+ job. Upon completion of the ordered and required work, the service advisor called me to "advise" me that the vehicle needed an oil change and the tires were installed incorrectly(rotational tires). I declined those services because (1) my Murano was 4000k SHORT of the recommended time between changes and (2) the tires were in fact installed correctly. Either the dealer employs incompetant people in their service department OR they attempted to "upsell" me un needed services. You decide if this is a dealer you want to do business with....

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Recommend Dealer
No
Employees Worked With
Kimberly
July 06, 2020

"I wish there was a negative rating that I could use. "

- ruth.gervais

Whether it was a service tech damaging my vehicle by driving it into the door when driving my vehicle out of a bay, trying to sell me an air filter when I had changed the one in my vehicle a half hour before arriving at the dealership, losing the cap off my brake fluid, telling me I could come in and have my battery replaced under warranty and waiting until I arrived to inform me there would be a 70.00 test first this place has been a gong show.

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Recommend Dealer
No
Employees Worked With
I have no idea who the person was, they were not very bright.
November 07, 2019

"Never purchase through them, as what ever they promised..."

- Sam

Never purchase through them, as what ever they promised you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person Doug, Service person name Paul ....all try to proof that we have cancel our contract ....which they cannot provide a proof. Never trust or buy anything.

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Recommend Dealer
No
Employees Worked With
Nick, Paul, and Roy , Doug Noftall
November 06, 2019

"Service and Parts pros!"

- PP

The service and parts department took care of my buddy's truck today and did an excellent job of dealing with some hiccups on a very busy day for them. Excellent job!

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Recommend Dealer
Yes
Employees Worked With
Chris Boucher, Chris Reay. Kathleen O'Conner, Kim, Hailey, Nusorn, Etc
September 02, 2019

"Great service"

- Jane

Went for an oil change and a friendly staff named john paul chiu approached me if i do need help while waiting for my shuttle service and started talking if i do need any help, he started talking to me about all the ammenities and all stuffs that the dealership was offering. Then he kinda give me an idea of a trade in since i was thinking of trading my vehicle as well, then they started talking to me about the details of trade ins and give me digits on payment, they offered me the best price and deals so just like that, i change my mind from just a regular oil change into an upgrade with all the packages options and freebies that goes into my new car.... truly satisfied customer here and highly recommended. So for those who wants to trade or new car shopper go to nissan west end and look for john paul chiu or mitchell and they were really helpfull.. koodos to you guys

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Recommend Dealer
Yes
Employees Worked With
John paul chiu
April 01, 2019

"Regrat going to that dealership "

- Joe123

I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The service that i got done a few weeks later it's making the same noise under the hood. They said if I have any issues with there work I need to pay them to refit the job that they did. They have a nice scam going. A few days later I got a red seal mechanic from another auto body shop to look over the work and my back tire was missing a lug not. And they said my lug not was strip that's a lie. I took my older truck to the Southside Nissan dealership. They told me it's not strip that it was on very tight. So they charged me half the price of doing the work I got done and the wested Nissan was gunna charge me double what cons. I felt safer dealing with the Southside dealership.

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Recommend Dealer
No
Employees Worked With
Amanda Mercer
February 25, 2019

"Frustrating customer service"

- Frustrated Customer

Had our Nissan Pathfinder (2++ years old only) service for a transmission changed under warranty. We requested for a service vehicle as they have to order the parts that would take four (4) days to have it. But they said don't have available service vehicle, my husband just keep on phoning them as we have some appointments to go to and kids activities that needs transport but we don't have a car to use. Plus, going to work by taking a cab or uber is costly too. It's just frustrating having this kind of customer service while during the time of buying the vehicle you will hear the promises from them but when it's needed they are not just there to help you.

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Recommend Dealer
No
Employees Worked With
Matt
February 20, 2019

"Service Issue"

- Anne N

I recently took my Nissan Murano in to have a problem with the window fixed. Please note I have had all my servicing on this vehicle done at this dealership. The vehicle is now off warranty because it is 3 years old. The driver side window will not roll up any more! After having my vehicle for the day they told me the window motor and the regulator were gone. The quote was $900 and I would have to pay for the parts before they would order them. After talking with a few friends I decided to get another quote. I got a quote from a very reputable dealer who said the motor was fine and it only need a regulator. The total cost installed was less than $500. I have owned many vehicles (some with 270,000 Miles on them) and have never had the window break down. Also further to my visit to West end Nissan when I went to pick my vehicle up they gave me the keys and I had to go looking for it in the lot on a snowy day. This is after they make you fill in a review on line.. Very sneaky. Had I filled in the review after I left the dealership my questions would have definitely been answered differently. I would not recommend this dealership.

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Recommend Dealer
No
Employees Worked With
Kimberley
January 31, 2019

"Terrible customer service"

- CarolG

First service I had done on my Nissan Rogue was October 2018. This was for a basic tune-up and winterizing, also had asked to have a duplicate key fob made. Was asked when I booked if I was going to need the shuttle service, I said yes! After dropping off my vehicle that morning I was told that the shuttle was out, but should be back shortly, well 1 1/2 hours later I went to service desk and asked what was happening and only then was told that the shuttle had gone out to the airport and was running a little late!! No one bothered to come and let me know what was going on in all that time!? Girl at service desk then offered to drive me to my location of choice herself! Next time I went back was in December because I couldn’t get my remote car starter to work, and thought it might have something to do with the newly programmed key fobs? Was told, no, it must because I need a new battery or it was in “valet” mode and I just needed to press the buttons in a certain way, all of this was incorrect! Turns out there was a duplicate basic fob inserted under the dashboard near the steering column, that I was unaware of as I purchased my vehicle used in 2017 and it came with this Viper remote car starter that worked fine, why would I ask how? Anyway, I emailed the service manager Chris on January 12th asking what my options were to get this remote working again, and almost 3 weeks later have still had NO RESPONSE, despite the fact that he told me to e-mail him if I had any more questions or concerns?? I tried phoning today was told he had just stepped out but they would have him call me back, but no surprise, he didn’t! Regardless if you can or can’t help me with this problem, you don’t ignore your customers, RIGHT??!

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Recommend Dealer
No
Employees Worked With
Chris Boucher
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