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Edmonton West End Nissan - Service Center

Edmonton, AB

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25 Reviews

25 Reviews of Edmonton West End Nissan - Service Center

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October 29, 2021

Absolutely awesome experience. I was recommended here for a transmission replacement as the deal shop I bought my vehicle would not honour their warranty. The service manager I had was great, made sure I was More

by Kbf
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy, Brian
Nov 02, 2021 -

West End Nissan responded

Thank you for sharing your experience Kbf! We're so glad you are happy with the service we could provide. We appreciate the fact that you chose the Service Department at West End Nissan. If you need anything else, please let us know.

October 26, 2021

Very bad customer service in service it took them 6.5 hrs to do tire swap and oil change I was told 1.5 hrs at the time of making appointment and it changed to 4 hrs at the time of drop off and than 6.5 hrs More

by Fateh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jimmy and Brian
Nov 05, 2021 -

West End Nissan responded

Hello Fateh. We apologize that you've had a less than 5-star experience at our dealership. Your review is important to us because our priority is to continually improve customer experience, as such your comments have been forwarded to our management team. If there is more about your visit that you want to share you are welcome to speak to our General Manager at 780-486-1780.

April 22, 2021

I chose a 1 star rating as there were no minus ratings available. After numerous stupid mishaps on their part I made it abundantly clear to the service department that I would NEVER set foot in this deale More

by gerru666
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I have no idea who the person was, they were not very bright.
Jun 01, 2021 -

West End Nissan responded

Hello gerru666. Thank you for taking the time and informing us about your situation. We always strive to provide the best service possible, and we apologize that your experiences did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is important. Your comments have been forwarded to our management team, and we would like to help with your request. Please speak to our Service Manager at 780-486-1780 so we can assist you better.

Jun 02, 2021 -

gerru666 responded

I spoke to your service manager and Nissan Canada spoke to your service manager on my behalf to no avail. I also tried several times to call your GM but he was "unavailable" I am unclear as to why you would expect that I would be willing to waste any more of my time - ? When your technician ran my vehicle into the shop door I was expected to take my vehicle across town to a body shop for an estimate and what I SHOULD have done was call my insurance company and let your fleet insurance take the hit. Because of how inconvenient you made it I ended up paying the damages myself. Lesson learned.

Jul 19, 2021 -

gerru666 responded

Mr. Lakusta, I was disappointed but not surprised that your response was patronizing and condescending. Your tone is the same as the four service managers I dealt with after your technician drove my vehicle into the shop door and it sustained $1,400.00 in damage. Your inability to keep a service manager explains the dysfunctionality and incompetence of your service department. I will not be calling you because from your attitude, it would be a colossal waste of my time. I will, though, periodically post reviews concerning my many, many negative experiences with West End Nissan. Ruth Gervais (It should have read THREE service managers)

December 10, 2020

Took my Murano in for service to have a faulty alternator replaced and 2 seals replaced. A $3000+ job. Upon completion of the ordered and required work, the service advisor called me to "advise" me that the More

by tsillanman
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kimberly
July 06, 2020

I wish there was a negative rating that I could use. Whether it was a service tech damaging my vehicle by driving it into the door when driving my vehicle out of a bay, trying to sell me an air filter w More

by ruth.gervais
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I have no idea who the person was, they were not very bright.
November 07, 2019

Never purchase through them, as what ever they promised you even on email ...after the keys handed over, everything they forgot and do forge documnents ...there GM Roy, Finance Manager Nick, Sales Person D More

by Sam
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nick, Paul, and Roy , Doug Noftall
November 06, 2019

Service and Parts pros! The service and parts department took care of my buddy's truck today and did an excellent job of dealing with some hiccups on a very busy day for them More

by PP
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Boucher, Chris Reay. Kathleen O'Conner, Kim, Hailey, Nusorn, Etc
September 02, 2019

Great service Went for an oil change and a friendly staff named john paul chiu approached me if i do need help while waiting for my shuttle service and started talk More

by Jane
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John paul chiu
April 01, 2019

Regrat going to that dealership I got my older truck serviced sales staff talk alot about diligence I let them know after the work done I'm leaving the city with my 7 yr old. The ser More

by Joe123
Overall Experience
Recommend Dealer
No
Employees Worked With
Amanda Mercer
February 25, 2019

Frustrating customer service Had our Nissan Pathfinder (2++ years old only) service for a transmission changed under warranty. We requested for a service vehicle as they have to More

by Frustrated Customer
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt
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