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Grande Prairie Nissan - Service Centre

4.6

277 Lifetime Service Reviews

10314 116 Avenue, Grande Prairie, Alberta T8V 4K5

277 Reviews of Grande Prairie Nissan - Service Centre

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September 30, 2019

"Chad does a great job of putting the customer first and..."

- Jimbo

Chad does a great job of putting the customer first and always looks out for their best interest. Would highly recommend him to my peers.

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Recommend Dealer
Yes
Employees Worked With
May 25, 2019

"Emerson Blanco"

- Norbs4

Emerson Blanco a sales associate did not give my refferal fee of $300.00 as i reffered my sister to buy a car. After my sister bought a car Emerson Blanco blaiming those managers who are responsible issuing cheque. Its been more than 3 months that my sister bought her car and until now nothing happen.

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Recommend Dealer
No
Employees Worked With
Emerson Blanco
March 29, 2019

"More than 1 brand option ."

- Coal Burner

Aggie is a pleasure to deal with . After explaining the need to move to a heavier duty unit . Aggie was more than helpful in arranging test drive, and deal on new unit at another branch . Big shout out to Aggie , Jeff , Troy and gang .

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Yes
March 06, 2019

"Saving the Day!"

- Rommel

I booked an appointment for a replacement of my tire. As I was more than a hundred kilometers away from the Nissan Service Centre, I requested for a specific schedule (date of my return to GP from work), unfortunately, the agent called me up and informed me that the date of the appointment I picked was already full. The agent then transferred me to the Service Advisor which in turn transferred me to Rob. Upon telling Rob my predicament and assessing the condition and nature of my service request. He was able to provide me the requested schedule. I admire his decision-making skills and the ability to recognize and understand the situation. Kudos GP Nissan for having Rob in your Team.

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Yes
Employees Worked With
Other Employees : Mervin Laruan
March 02, 2019

"Emerson Blanco great help!"

- efawy21

Thank you so much for your help we got the vehicle we dreamed for. Titan Pro 4x is very solid the inside and outside details. Grande prairie nissan will surely give you the best you want and need. Stay awesome and excellent !!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Emerson Blanco
February 02, 2019

"Say No to Nissan"

- Angela413

I am so disappointed at the service of GP Nissan. This is the second issue I've had with them. I have bought 3 vehicles from them. They are Great at selling vehicles but do not provide customer service at all. As soon as you drive your vehicle off the lot you are screwed. I cannot drive my car in winter because of known defects that they are not willing to remedy. Service department guy, Rob, hung up on me saying call back when I can be sensible after my heater quit working which he said was a known issue and I am 2 hours away and cannot drive my car to have it looked at because I cannot see out the window. I did not scream or swear or degrade him in any way. When I called back to speak the the manager Bruce he defended his service man rather than apologizing and didn't offer me a sensible solution. Apparently Nissan thinks it is acceptable to only drive your car when it is above freezing. I called and asked for the number to corporate and they all said they didn't have the number. Hmmm...very interesting. My last Nissan had the transmission go at 17000 kilometers in the middle of Wyoming. I had the extended warranty and still had to pay 4000 out of pocket to get my car home for a warranty issue. Then they ask if I have the extended warranty now, which I opted out of because in addition to paying for it the last time, and then having to lose an additional 4000, they told me that they cannot provide a rental car but a tow (2 hours away, leaving me without a car) because I don't have the extended warranty, even though it is a manufacture defect! The manager wasn't willing to work with me despite me leaving raving reviews for all 3 vehicles that I purchased from them in the past. It took me too long to realize how stupid I am for even going back. They pretend to be amazing to get you to buy but God forbid anything going wrong that isn't your fault and is a complete defect of the car, you are screwed. So now I have a car that I can't drive until probably April now and am so disappointed and let down by someone I have given my business to for so many years. I will never buy another Nissan again and would strongly urge people to think about this before driving a car off of that lot. The extended warranty didnt protect me, the regular warranty didn't protect me and now I am paying for a car that cannot be driven until we are above freezing temperatures. Thank you Nissan for taking advantage of a great loyal customer. You no longer have my loyalty and need to remedy this problem. I am a single mother who cannot get to work because of poor customer service and a faulty vehicle. Not the first time, either. Boo on customer service and you should never hang up on a stranded customer, especially when they are not screaming, swearing or belittling you, just desperate for a remedy. I hope you all are proud of yourselves for the way you handled this situation because you lost my business and I will share my story with my friends rather than referring them as I've done in the past.

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Recommend Dealer
No
Employees Worked With
Feb 04, 2019 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please accept our sincere apology for your experience in our service department with regards to you being hung up on. We have addressed this concern. We are sorry that you are experiencing issues with your Rogue during these extreme cold weather. It was brought to our attention last week that some of the Rogues are having some issues with in these radical cold temperatures. As explained, we are doing our very best to work with Nissan Canada to expedite the repair and fix for this. I am sorry that you have declined my offer to have your vehicle towed to Grande Prairie Nissan at no expense to you. Should you change your mind and wish to have your vehicle towed to our dealership please contact the General Manager directly, as he will arrange payment so that you will not be out of pocket for the towing cost. It is our sincere hope that you will give us the opportunity to earn your trust and business back. I am grateful that you have brought your concerns to my attention, as we strive for 100% customer satisfaction 100% of the time.

January 28, 2019

"Knowledgeable"

- Katherine

Paige helped me into a brand new Rouge. I was bringing in my old one for service and she met me at the door with a deal. She knew how much the buyout would be and how much monthly payments would be on a new vehicle. She knew the old Rouge and new Rouge and could highlight the differences for me! I was very impressed! She even took me down to the licensing office and waited while I got the registration change! The service from everyone was helpful and friendly. I definitely recommend not only this dealership, but Paige also to help you find your next vehicle.

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Yes
Employees Worked With
January 24, 2019

"Great Service"

- katisha123

Great service from John, he was very helpful and friendly. Would definitely recommend going to see him if you need service on your Nissan! Be sure to ask for John!

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Yes
Employees Worked With
October 04, 2018

"Feeling blessed "

- Blessed

I just recently bought a new vehicle from Nissan and am feeling very blessed. I started by going to the sale at the mall. Colton greeted me as I walked towards the cars. He was very friendly, not pushy, which I really appreciated! I wasn’t in a hurry to buy a vehicle as I had been researching what I actually wanted for a few months, and was willing to wait. I found that Colton was very open, direct, and honest (again I so appreciated) He listened to what I was wanting, wrote it all down and he worked at trying to find what I would be happy with. Well, he succeeded! I would highly recommend if you are looking for a new or new to you vehicle to take your business to Colton at Nissan. Not to forget that all the staff there seem so friendly and helpful. The finance guys were also great! Thank you Nissan for a great experience in buying my cute little Nissan Qashqai, I LOVE it! Marlynn 🤗

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Recommend Dealer
Yes
Employees Worked With
August 28, 2018

"She is the greatest "

- Tara Pilgrim

Mandy is the best at her job, she's so friendly, helpful, professional and kind. Nissan would truly be at a lost if they ever loose her to the competition

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Yes
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